cinamuse Reviews 

35
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

This site is, as every review ought to indicate, an absolute scam whose sole purpose is to cheat anyone not careful enough to verify whether or not it is legitimate. Rest assured, it's not legitimate... See more

Rated 1 out of 5 stars

I am so glad I looked into reviews about this site before giving my credit card number. I'm sad that so many have had to go thru so much for using this site, but I appreciate the time you've taken to... See more

Rated 2 out of 5 stars

I am currently signing up for the free trial. Right after I gave my credit card information, a payment authentication screen popped up and has remained there for ten minutes. No movies for me I guess.... See more

Rated 1 out of 5 stars

I did the 7 day trial and cancelled it after 1 day as they didn't have the film that was advertised. Now they have charged my card, including a foreign transaction fee, and massive fraud has occurred... See more

Company replied

Company details

  1. Film rental store
  2. Hobby shop

Information provided by various external sources

If you ever have an issue with our service we can gladly help you if you contact support@cinamuse.com. or 1-877-801-9517. We are always readily available to help you. Watch movies online, with our vast selection of popular and newly released online movies. Stream movies directly to your computer anytime, anywhere.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

35 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(35)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

unauthorized charge

I too had a 39.95 charge on my visa. Never heard of this company. Thank God I had Bank of America fraud alert! They stopped it before it was through on my card. Now I have to wait 7-10 days for a replacement card. Thanks a lot cinnamuse for all the hassel!

6 November 2015
Unprompted review
Rated 1 out of 5 stars

Cinamuse

Don't know how/where/when I signed up for this. I cancelled last month using their automated service (btw, never used the service, didn't even know what it was). Then was charged again this month. When I called to have the charges reversed at first the rep with an accent tried to argue with me, then reversed charges for the last three months. Hopefully I am done with this scam business.

1 June 2015
Unprompted review
Rated 1 out of 5 stars

SCAM

I never knew this company existed until I saw suspicious .32 charge on my back statement, followed by a 39.95 charge from the same company, that being CINAMUSE.

I did not seek nor sign up for your service so don't "thank" me for "trying" your products. and don't apologize to me for not being happy with service. I DID NOT SIGN UP for your service. I want to know HOW you obtained my CC information. and I have already reported it to my bank as an UNAUTHORIZED CHARGE and I'm also filing a police report.

27 March 2015
Unprompted review
Rated 1 out of 5 stars

Luckily I checked with Trustpilot.

I entered all my details on the Cinamuse online form and was about to press the button to send them,when something told me to check them out first.I Googled them and came up with the Trustpilot reviews,among others.I'm lucky I did, judging by the reviews.What a bunch of scumbags.

26 March 2015
Unprompted review
Rated 2 out of 5 stars

asks for CC #

I am currently signing up for the free trial. Right after I gave my credit card information, a payment authentication screen popped up and has remained there for ten minutes. No movies for me I guess. Hope they're not trying to take $ off that card right now. It's supposed to be a free trial and i never agreed to charges.

25 February 2015
Unprompted review
Rated 1 out of 5 stars

SCAM - SCAM - SCAM - SCAM....OH and operator a Bitch!

I was looking for one episode of CSI.....I googled it and low and behold Cinamuse was advertised as a place I could watch it. Signed up for the 5 day free trial, and as soon when I searched for the edpisode they didn't have ANY episode of CSI.....FALSE ADVERTISEMENT to get you to sign up. I called back right away and canceled....I was told I would get an email, but of course I forgot about it till I looked at my checking account and saw the charge. Called and explained I canceled and the bitch told me she would not refund my money because I didn't have a ticket #. She gave me false email address to contact someone else, and just really didn't like the fact that I was American. Company is based out of London England.........DO NOT SUBSRCRIBE!

6 March 2014
Unprompted review
Rated 1 out of 5 stars

Scam!

I did not sign up because of the reviews that I found before signing up for "free".

4 July 2013
Unprompted review
cinamuse logo

Reply from cinamuse

If you have any questions or concerns please contact us at support@cinamuse.com or please call us at 1-877-801-9517

Rated 1 out of 5 stars

WOW!!!

I am so glad I looked into reviews about this site before giving my credit card number. I'm sad that so many have had to go thru so much for using this site, but I appreciate the time you've taken to prevent others from having to go thru the same. Gotta LUV the internet!!!

30 March 2013
Unprompted review
Rated 1 out of 5 stars

SCAM! FRAUD!! Charges you for crappy movies!! AVOID!

You are a terrible site that asks for credit card info for a "free" membership. Then they charge you out of the blue for no reason each month? What happened to free??? Then they have no movies worth watching. All the movies they DO have are of poor poor quality. I mean it looks so fuzzy that you can't even pinpoint what is going on. The sound is awful. Please avoid at all costs. You should be taken to court for the scam you are pulling,

29 December 2012
Unprompted review
cinamuse logo

Reply from cinamuse

Let us entertain you for FREE!
Try us free for 5 days. Get unlimited access to our Premium services and take advantage of our offer...

That is on the first page of your sign up. Our apologies if it was not clear enough.
If you have any questions or concerns please call us at 1-877-801-9517

Rated 1 out of 5 stars

fraudulent and unauthorized charges

I did the 7 day trial and cancelled it after 1 day as they didn't have the film that was advertised. Now they have charged my card, including a foreign transaction fee, and massive fraud has occurred on my account. Suddenly my credit card is being used fraudulently across the internet. I had to cancel the card, file an affidavit of fraud, etc. I called and reported all of this to the site but it's a bit late at this point. They did not respond to numerous emails.

19 December 2012
Unprompted review
cinamuse logo

Reply from cinamuse

We appreciate you trying our product we are sorry it did not work out - If you have any questions or concerns please call us 1-877-801-9517

Rated 1 out of 5 stars

Unauthorized charges

I discovered that cinamuse had been charging my credit card a monthly fee without my authorization. I tried calling 4 times, using every menu option, to speak with someone in their customer service department. I was disconnected every time--don't bother trying to reach customer service, they don't actually want to help you. I reported them to the Better Business Bureau, but I'm sure that won't concern cinamuse; they're not BBB accredited anyway.

4 November 2012
Unprompted review
cinamuse logo

Reply from cinamuse

Its unfortunate that your experience with our product was a negative one and that you had difficulty with our customer support team. We will look into this issue. We appreciate your review.

Rated 1 out of 5 stars

stay away from this site

This site is nothing but a scam, they tell you you get a free trial and all the steps to take except where the terms of use are, and because of this you will then be charged for a month's fee with no refund even if you cancel on the first day of the charges. Oh and they charge you for cancelling as well.

They have nothing worth viewing, they get you into their site by movie searches and hint that the movie you are looking for is there when it is not. The movies they have are nothing but crap.

This website should be shut down for false advertisement at the very least.

To bad I had to give them a one star rating as they do not even deserve that.

10 July 2012
Unprompted review
cinamuse logo

Reply from cinamuse

We appreciate your review and its unfortunate you had a difficult time with our product. Please let us know if we can do anything to help - we can gladly help you if you contact support@cinamuse.com or 1-877-801-9517

Rated 1 out of 5 stars

Take your mates to the cinema, You'll save money

Being a student, i was annoyed by this website. This scam has cost me my food for the month. This website will be posted around universities noticeboards to warn others to stay away.

Absolutely awful website for too many reasons. They bribe you in with a free movies, that arent free, automatically sign you up for the membership without permission (which i think is discusting, and an obvious attempt at pulling people in because they know that no one will optionally pay £25 a month for awful quality movies) And finally charging you to cancel it.

Discusting awful scam! Stay AWAY from this website. You will save more money going to the cinema, paying for popcorn and paying for all your mates. I hope this website gets shut down.

30 June 2012
Unprompted review
cinamuse logo

Reply from cinamuse

We appreciate you taking the time to review our site if you have any questions or concerns please contact us at support@cinamuse.com or please call us at 1-877-801-9517 Cheers

Rated 1 out of 5 stars

Not impressed at all.

Made the mistake of signing up for a free trial.
They had horrible movies so I didn't return.
Seen that I had been charged almost $200 for 4 months of service post trial!
Cancelled service, was charged fee for cancellation.
Was charged another $42 because I cancelled ''after last billing period''
So they charged me like $250 and I never watched one movie.
Awesome.

9 June 2012
Unprompted review
cinamuse logo

Reply from cinamuse

We appreciate it very much you took the time to review its to bad you didnt find what you were looking for - if you have any other questions, comments or concerns please contact us by email support@cinamuse.com or by phone 1-877-801-9517

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