Cinch Self Storage Reviews 

2,396
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 460 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professionalism, often noting how they go the extra mile to ensure a smooth and stress-free experience. People found the service to be excellent and easy to use, appreciating the clear explanations and efficient processes, while the facilities are frequently highlighted as clean, secure, and well-planned. Consumers consistently highlight the ease of use and accessibility of the storage units, often noting the straightforward systems for access. Many people also appreciate the overall smooth and pleasant experience, with some expressing their intent to use the service again due to high satisfaction.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Users describe positive interactions with service, consistently highlighting the staff as professional,... See more

Facilities

People report positive experiences with facilities, consistently describing them as clean, well-maintained,... See more

User experience

Customers consistently note positive experiences with user experience, describing it as easy, organized, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as top-notch,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jason and Matt were really helpful and friendly and gave us excellent customer service. Having helped us decide on the size of unit required they explained the booking process and the terms and con... See more

Company replied

Rated 5 out of 5 stars

Have just finished our current storage period with Cinch Storage in Gillingham. We have had a great experience using this facility for the last 5 months whilst our house renovations were completed. Am... See more

Company replied

Rated 5 out of 5 stars

The team were great, clear explanations were given which was really helpful as a first time user. The facilities are excellent, I was really impressed and will be recommending. The peice of mind this... See more

Company replied

Rated 5 out of 5 stars

I needed some storage urgently when downsizing private rental. I came across Cinch in my local town and contacted them. I was in a particularly difficult financial position and Andrew (primarily) assi... See more

Company replied


Company details

  1. #1 of 29 best companies in Self storage facility
  2. #1 of 57 best companies in Storage facility
  3. #1 of 20 best companies in Warehouse

Written by the company

Affordable Self Storage for Households and Businesses


Contact info

5.0

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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5.0

All reviews

(2,396)

439 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service both times 👍

Thanks again to Matt & Jason at CINCH in Leighton Buzzard for all your help - not sure if we will need to utilise a unit in the future but it has been a great help this time as it was last time. Your consistently friendly and helpful approach to the whole process has been much appreciated.

A smaller unit for a shorter period of time second time around - so hopefully we are winning 🤞🤞🤞

3 April 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thanks for the brilliant feedback! We’re really pleased everything went so well.

Rated 5 out of 5 stars

Thanks

Great clean, open, and welcoming environment. Huge choices , and brilliant customer service from Jason and Matt at all times. Jason gave some great ideas and cost plans. We are very grateful. Mike

8 April 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

We love hearing this, thank you! It’s great to know we made things easy for you.

Rated 5 out of 5 stars

Really good price and easy to get to

I used the Brentwood facility, Really good price and easy to get to. And checking out was made really easy by Maddy.

18 April 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Really appreciate your kind words, thank you! We’re always here when you need us.

Rated 5 out of 5 stars

Secure Storage Unit …

Looking for storage for a short time while sorting out house contents.
Found cinch online and thought I would give it a go 😊. Great price and Fantastic team at Enfield. More than helpful in getting the right deal and size unit. Easy access and secure.
5 star 🌟 Rating

18 April 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thanks for sharing this! We’re pleased everything went smoothly and you had a great experience.

Rated 1 out of 5 stars

Rude and hostile staff

Since the last 6 months, the staff has become extremely rude and hostile to customers ! Best to avoid this place now !

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Great professional and helpful service

Andrew and his team, from the Chippenham Storage, have been nothing but helpful , kind and professional! Where it was possible they managed to pass on a small discount and have always answered questions with kindness and courtesy.
Should I ever be in a position to require your services again, you will be my first call.

15 April 2026
Cinch Self Storage logo

Reply from Cinch Self Storage

Amazing feedback, thank you! We’re glad we could help and make the whole process simple.

Rated 5 out of 5 stars

Excellent Facility in Shoreham

Excellent Facility in Shoreham, extremely helpful and friendly staff.

13 April 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks so much for the brilliant review! We're really glad you had such a smooth experience with us, making storage simple and stress-free is exactly what we aim for.

Rated 5 out of 5 stars

Great service and staff at Cinch Gillingham

We have used Cinch Gillingham Storage Unit from February to April 2026.

Amy was particularly good at looking after our needs and met our requirements for our storage needs.

It was easy to use and access, it is nit a 24 hour lock up but we didn't need 24 hour access.

I thoroughly recommend Cinch Gillingham Storage Unit.

Joe, from Kent

⭐️⭐️⭐️⭐️⭐️

1 February 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

We really appreciate you taking the time to leave this! It’s great to hear everything went smoothly and that the team could help make things easy for you.

Rated 5 out of 5 stars

Just opened an account with Cinch…

Just opened an account with Cinch Shoreham. Thanks to Jon and Lauren who welcomed me and made the process really easy. Nice facility and good location.

10 April 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Really glad to hear you had such a positive experience with us! Thanks for choosing Cinch and for the kind words.

Rated 5 out of 5 stars

Great customer service

Very responsive, Francesca and the team answered all my questions within minutes online! Friendly reception on the day of booking, showed me the unit to ensure it met my needs before confirming the booking. Great experience and easy access.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

The new facility at Houghton Regis is…

The new facility at Houghton Regis is wonderful. Our first contact was with Aaron months ago to put a hold on one of the new units. Today we met with Leon, he was very helpful and showed us around, comparing the size of units available. We ended up upgrading in size but he did a 12 month deal for us. Set up the secure code & locking system with my daughter. Very happy with our experience. Thank you Leon.

7 April 2026
Unprompted review
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Reply from Cinch Self Storage

Love this feedback, thank you! We’re really pleased everything hit the mark for you.

Rated 5 out of 5 stars

Cinch Storage has been a real lifesaver

Cinch Storage has been a real lifesaver, and the team is so friendly and helpful. I’d highly recommend them

3 April 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

This is exactly what we like to hear! Thanks for choosing us and sharing your experience.

Rated 5 out of 5 stars

Maddy and team super efficient

Maddy and team super efficient, service with a smile. Helpful, professional and considerate to us as clients and to our deliver drivers.

31 March 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Really appreciate you taking the time to leave this, it means a lot to the team!

Rated 5 out of 5 stars

Super team

Craig and Francesca have been highly supportive from when we enquired, to the completion of renting an office with them and I can turn to them anytime. Also I feel the location is private, secure and accessible.

The prices offered are highly competitive for what you get!

16 March 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Fantastic to hear! We’ll be sure to pass your kind words on.

Rated 5 out of 5 stars

Can't thank John and the staff at Cinch…

Can't thank John and the staff at Cinch Sittingbourne enough, they made the whole experience very welcoming and they went above and beyond to accommodate, great team and great experience.

28 March 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

We love hearing feedback like this! Thanks for trusting us with your storage.

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