Cisco Reviews 57

Where do i start! arrrrrghhhh.... breath breath.... ok so in my opinion Cisco and Cisco TAC Support are one of the worst support vendors out there. The support teams are so shockingly bad, that they have reached new levels for me.
Engineers will accept a high priority case and immediately end their shift.
Engineers will push a case to a collaboration team (which is a black hole for no SLAs). We have been waiting near 45 days for a resolution but every response we get is 'we are still chasing'. Even the escalation process is the same... Its so so so so bad!!!. I have no words.

The switches are quite good.

So many bugs with cisco and the TAC team are lost. I'm not sure if there is a technical person among them. With the amount of tickets I've raised compared to the amount of resolutions its hard to imagine how they justify charging so much for their "Support".

I purchased a Cisco VoIP adapter to replace the old one for my phone here at home. Somehow my old email address became deactivated for the Customer Portal (this is where you can download firmware). The stupid and inept overseas reps kept telling me that I needed to pay for a service contract and demanded that I give them a company name and service contract number before they would "help" me.

What a pathetic bunch of liars. Cisco needs to fire every one of those lazy good-for-nothing mooches collecting a paycheck for copy-pasting responses. Cisco has the worst customer service reps of any company I have dealt with.

After I just created a new email address, miraculously, I was able to access the needed firmware for the VoIP device. It doesn't (and shouldn't) require a service contract because it's not running IOS.

I sent the rep back a response that he was a liar about needing to purchase a service contract after I figured it out myself and he basically responded with something like "Oh good, let me just consider this issue closed." Rather than revising their script (or escalating the issue) for VoIP ATA adapter support, he just thanked me and closed his eyes, and went back to sleep. My original email account is still locked out but at this point, I have no time to deal with their tomfoolery.

have to work with cisco daily

cisco support is damn near criminal how little they do and will resist opening a case syaing tyou dont have the entitlement while having access to all the information saying you do - seriously f their support, none of the support are cisco engineers and just reading off a script for pennies a day. oh and for the record my longest call time with tac was just under 8 hours and they straight up refused to escalate the ticket even after i demanded and know for a fact they have no idea what they're doing.

Totally faulty devices selling from Cisco. please don't purchase. his support team is non technical to diagnosis the problem and given to resolution to customer.

I think that Cisco is in a good track to success. I envy who have CCNA certification, maybe soon I will start learning for it.

Their technical support is the worst I have ever experienced in all my years of dealing with different companies support. I got ZERO (0) support from them even though my whole network runs on their equipment. That's OK though because there is now ZERO (0%) percent chance I will EVER use their equipment again in any install and when I have to work at a customer site if they have issues my first recommendation will be to replace all their equipment.

Cisco TAC support is worst in last 5 years.

customer support is garbage

If I can give them minus I will. The worst experience. Why? CCNA course provided by Sisco is out of date, not completed, support completely rubbish. The mock tests provided by Sisco don't work. The company supported that mock test don't know what is going on. They cant fix the issue with the server for six months. Absolutely ridiculous. Never ever will try to buy something from them. My advice DO NOT WASTE YOUR TIME AND MONEY FOR THEM!!!

Worst cancellation experience EVER. CANCELED my subscription one year ago. Got a email they were going to renew me this January. Called talked to a rep. He sent me an email confirming, then I got an email saying I needed to confirm cancellation. Replied all and got another email saying I did not reply. Replied again and got 3 undelivered notices. Called, rep the. Put me through the same nonsense. I got angry and said no more emails, no more calls, am calling my bank and telling them to refuse any charge that comes through. BTW…. They are located in the Philippines and they are
Now trying to call me. Not answering.

Cisco TAC is the worst vendor support I have worked with.

Their staff don't reply at times for weeks on end, keep in mind this is an expensive paid for service. If a TAC case manager does get assigned to your case I have yet to have one which is capable of reproducing any bugs on first contact. Then when demonstrating the bugs to them they go away and come back stating that they cannot reproduce the bugs and ask for the same output you've already provided three or four times.

We had a high touch manager get involved except nothing happened and then I was told they have left and another one was assigned. Eventually more than three months after raising a case I was given someone who attempted and once again failed to reproduce the error. They wonder why I didn't rush back to waste my time further investigating the issue.

This is all an attempt to just close the case without providing any actual technical support.

If you are using a lot of equipment I would suggest reserving half of one full time employees time to managing Cisco TAC cases if you do select them as your vendor of choice.

I've worked with A LOT of vendors so far, here are some real recommendations if you are going to need support:

Recommendations: Juniper, Brocade, Ruckus, Nvidia, Huawei, Mikrotik, ANYONE but Cisco if your team is going to need support on a project.

TAC outsourcing a few years ago, then the exodus in January has crippled their support organization. TAC is essentially gone at this point at a Sev3 level, the only way to get support right now is to go Sev2. Sev3 = no response, even after requeues and multiple days of waiting.

They've destroyed their licensing, again. Licensing has been a complete mess since they stopped generating PAK files, now the current standard is to allow a Cisco device to talk directly to the Internet to validate it's licensing before it loses features; or use their on-prem server that will either support 16 code, or 17 code. NOT both, they will not support both - and each version ONLY supports different licensing methods on the device. Licensing BU has lost their mind, customers can't upgrade all sites in 90 days (before features stop working) when they're running locations that are 24/7 and only have outage windows once or twice a year.

Cisco unfortunately bought a promising SDWAN company a few years ago (Viptela), and has once again proven that they cannot integrate products. They've promised integration with their existing 4K, and ASR1K lines but have failed to deliver on the most simple features (we're talking DNS resolution and AAA working). Now, with that said some features work when you're using their "CLI" templates, and some features that don't work here will work on their "Feature" templates. But they will not work together, you get to pick one feature that will work. For the GUI interface, they've simply rebranded the logo - fine if you can only use the hardware and software that the original vendor used, everything works - then added a new "CLI" template option to assist with using Cisco's hardware and software. They then shoved poorly executed code into IOS-XE to attempt to achieve what the acquired vendor did, to allow existing customers to utilize their Cisco gear to achieve the same performance, features, and stability, as the Viptela. They failed, miserably. Cisco has again, given another generation a reason to stay away from their shenanigans. Cisco should have either fixed "IWAN", or told customers to buy new gear, end of story.

How the great have fallen...once the best support in the industry has become one of the worst in less than 24 months. Cisco's acquisitions were at one point a reason to bring some praise and some products to follow. Maybe decades ago I guess...most large acquisitions since Sourcefire have failed in a bottom line impacting way for reason. (Let me know if anyone is running FPD over Checkpoint or Palo, they've never done a vendor bake-off). Cisco, if you don't get your crap together, the downward spiral of losing market share will not end.

Good routers, fairly confident they will last. Let’s hope they do .

I've always had a great experience in terms of reliability using Cisco for hardware equipment. Recently I decided to work also with security solutions and licenses. The process was appalling and I do not recommend it at all to anyone. Heavily bureaucratic, counter intuitive, time-consuming, partial documentation and multiple parties involved in the process of making the thing work. The limitations are unacceptable and make sure that the deployment process will be painful. The Cisco team is polite but it seems they are oriented to turn a blind eye and pretend to live in a perfect world. Do not purchase cisco small business product licenses.

what the site
several site with the same name, different account, really hard to delete my account.
as a service was just a normal video meeting service, little below the average if you ask me

By far the best brand to work with if you have heavy networking requirements. Nothing beats Cisco routers, so if you have a company, do consider them.