Citalia Holidays Reviews 

971
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly demeanor, making the booking process a delight. Many highlight the exceptional customer service, noting that agents go above and beyond to understand requirements and provide comprehensive options for holidays, including flights, transfers, and hotel choices. The overall service is described as professional, efficient, and personalized, ensuring a smooth and stress-free experience from initial inquiry to the actual holiday. Reviewers appreciate the ease of booking and the detailed explanations provided, leading to tailor-made trips that perfectly suit their needs. The company's expertise in arranging complex itineraries and providing valuable tips is frequently mentioned, giving customers confidence in their travel plans.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, efficiency, and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers expressing satisfaction with the ease and... See more

Service

Customers had positive experiences with service, consistently praising the professional, efficient, and... See more

Booking process

People report positive experiences with the booking process, finding it easy, straightforward, and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting agents as helpful, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company their hotels are always the ones you would have wanted to book the arrangements have always gone smoothly, we are about to rebook with them! The hotel on the latest trip was literally on... See more

Rated 5 out of 5 stars

Artan is absolutely brilliant. He fully understood our requirements and provided all the information we could ask for in a very helpful way. He makes booking our holidays with you a delight. This la... See more

Rated 5 out of 5 stars

Citalia was the only site we found with the exact city combination already in a suggested package on the website - Florence, Rome and Naples. Therefore, we called Citalia and spoke to Tasha wh... See more

Company replied

Rated 5 out of 5 stars

Everyone is so knowledgeable about Italy! They are able to advise, and support from an "idea", to a provisional plan, adapted to personal requests and then holiday quote. Once booked they are only a... See more


Company details

  1. #7 of 143 best companies in Tour operator
  2. #1 of 2 best companies in Bed & Breakfast
  3. #1 of 8 best companies in Boutique hotel
  4. #2 of 33 best companies in Cultural tours provider
  5. #2 of 19 best companies in Hotel
  6. #1 of 17 best companies in Sightseeing Tour Agency

Written by the company

With over 95 years of experience, Citalia is the leading Italian holiday specialist. Founded in 1929 with deep roots in Italy, Citalia has been helping customers discover the very best of Italy for decades. Our dedicated team of Italy Experts have extensive knowledge of our destinations and have been helping customers to discover the real Italy with hand-selected hotels and itineraries. Each hotel we recommend has been carefully chosen by our team to make sure your stay is as authentic and enjoyable as possible, whether you’re staying on a Tuscan hilltop or in a grand palazzo. Whatever you’re looking for, our Italy Experts can create bespoke itineraries tailored to your needs, whether you’re looking for a multi-destination tour of Italy or a weekend city break. We're here to design your perfect Italian escape.


Contact info

4.9

Excellent

TrustScore 5 out of 5

971 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(971)

221 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Many Thanks Team Citalia

Many Thanks Team Citalia. Our holiday to Lipari was booked via the very helpful & knowledgeable consultant Tony. We were looking for an off the beaten track location & with Tony’s assistance we’re now very much looking forward to 10 days of ‘Lipari living’ - Can’t wait !

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Always helpful and knowledgeable

Always helpful at suggestions on where to go and stay, the staff are helpful and polite, their knowledge on places to visit and see is outstanding, they are always available when you need to make any inquiries.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Citalia travel experienced

We have been clients of Citalia since our honeymoon trip to Lake Como in 2012. Helen Lippe has always looked after us and treats us as individuals this year she helped us with visiting part of Italy we haven't visited before and we are sure that again the Hotels will be great and arrangements/transfers/trips will all be on time and enjoyable. We would recommend Citalia highly.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Such personable customer service. So helpful and efficient!

Lucy and Jimmy were both so very helpful in advising us how best to fit in all the locations we want to visit whilst in Siciliy for our Honeymoon this year. Such personable customer service. Efficient and clear. We haven't even been yet but already feel special with a lovely surprise Aperol spritz gift sent to us as a thank you. That really made our day :) We are so excited for our Honeymoon now especially as all of the stress and worry has been taken away knowing that we have Lucy there to contact should we need anything at all. Thank you so much Citalia!

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Artan was very helpful

Artan was friendly, helpful, knowledgeable and efficient, made my booking experience easy. Would not hesitate to book with Artan again for a next Italy holiday.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy itinerary planning

Our holiday planner listened to our requirements and quickly built a fantastic itinerary. Overall the planning and booking experience has been excellent.

8 February 2026
Rated 5 out of 5 stars

Really helpful

Really helpful, informative and honest booking experience. Very clear about what was included and more importantly, what they couldn't book for us - i.e specific excursions. Good local knowledge of the hotel and destination, local customs and taxes.

6 February 2026
Rated 5 out of 5 stars

A Pleasure Talking to a Friendly Human Being

This review is about the booking process with Citalia. A planned trip to Venice took some juggling with dates, flights and hotel availability. Karen from Citalia was so helpful, friendly and patient. Our planned trip to Venice at the hotel and room of our choice, date and flight are now booked.

3 February 2026
Rated 5 out of 5 stars

Easy booking over the phone.

We phoned early morning to book directly rather than on line or through an agent. The entire experience was made very easy by Linda Kula.
We cannot fault the process or professionalism.

5 February 2026
Rated 5 out of 5 stars

Excellent service

Lucy is the best tour consultant I have ever dealt with. Helpful, supportive and caring she helped us plan our trip. She is also very conscientious and put up with my sense of humour ! However, as it is a very busy time of year for Citalia the occasional' t' was not crossed completely. To err is human. Would I use her again ? Definitely !

2 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look