Citroën United Kingdom Reviews 

Would give less than 1 if I could. The recall process earlier this year for airbag replacement for my C3 is baffling. The website given does not allow me to register. the first attempt to get the repair done unsuccessful because they didn’t have the parts Vertu motors have come up trumps this evening but I stand by calling out a really poor service from Citroen

I had booked an appointment for a diagnostic inspection, but every time the team needed authorisation for additional diagnostic hours, they failed to contact me. My calls were repeatedly unanswered, and I had to visit the dealership several times in person just to get updates.

The staff were unclear and unhelpful. I was first told that my car needed a new engine, and later informed that only the cylinder head required replacement—with completely different quotes and pricing. This inconsistency left me very confused.

When I decided to scrap my car due to the high diagnostic bill of £624, I was told that if the engine had been dismantled, I would have to pay again for it to be reassembled. I was never informed before they dismantled the engine, and afterward, they demanded additional payment to return it. Despite being told that a manager would call me, no one ever did. I also requested the head office contact number but was refused.

Because of this poor service, lack of communication, and unprofessional conduct, I lost around £1,500 in total. Their phone line often didn’t work, forcing me to visit in person for every update. Overall, this experience has been a complete waste of my time and money.

We have a new Citroen relay, with a faulty remote key, won’t unlock or lock m, we have now waited 3 weeks for a replacement m, with no end in sight, Citroen are unhelpful and the case handler just don’t seem to care
So not but one of these vehicles you will get no help

Had product recall in July re camshaft belt. Earliest I could book in was 8th September. Software check they did showed no issues. 4 days later timing belt breaks, linked to recall issue. They have refused to pay for repairs ( despite local Citroen dealership who did the check 3 days earlier accepting the car for repairs readily ( admission of liability). I have a complaint with them to challenge this ridiculous decision. Throughout the process, I have called multiple times to speak with agent dealing. Each time I get apologies and get told agent is busy. Each time they have messaged agent to call me back. Never had a single call. You would get better service from a chatbot. This has been a hugely stressful experience and all I can say to any potential Citroen customers in the future - avoid Citroen vehicles at all costs. Once they sell, you will be abandoned. Never dealt with such a shoddy and less caring company than this outfit. Avoid. Avoid. Avoid and again; AVOID.

Shocking Customer Service!

I had the airbag recall 3 months ago and I have just today managed to get booked in after struggling with transport and travel over the last 3 months, with no a drop of sympathy or an apology from Citroen. I am also having to accept the C3 airbags for the my DS3 as they cannot guarantee the DS3 ones will be delivered this year.

I originally called there customer service team when I first got the recall and was asking questions about hire cars and financial reimbursement and was hung up on after literally being told 'no compensation, no financial help' and then the phone call had ended. I had sat waiting to get through for over an hour to get no answers or no help or again not even an apology. I think emailed on the webform explaining what had happened and was met with an automated response, to which I responded to again, and 3 month later I am still waiting on an actual response.

I work in customer service and know these situations can be hard, but the way this has all been handled and communicated is disgusting, with no empathy or understanding as to how this effects people..

I have never experienced such disgraceful customer service as I have from Citroën. After my only eight month old BRAND NEW car developed an electric fault and had to be towed by RAC, I was first told by a Citroën advisor that Arnold Clark should provide me with a courtesy car, since a diagnostic had already been carried out on my vehicle. When I followed this up, I was spoken to in a shockingly unprofessional manner.

The Citroën advisor repeatedly interrupted me, accused me of being “passive aggressive,” and then hung up on me — not once, but twice. When I called back, I was treated exactly the same way and cut off again. This behaviour is completely unacceptable.

I even explained that I am postpartum, struggling with mobility difficulties, and heavily reliant on a car, yet I was met with hostility and zero empathy. Instead of being supported as a vulnerable customer, I was dismissed and insulted.

Right now, I am paying finance for a car I cannot even use, being denied access to the courtesy car I was told I was entitled to, and being treated appallingly by Citroën staff. For a global brand, this level of service is shocking.

Citroën have shown a complete lack of professionalism and compassion. Their cars are utter garbage.

The customer service staff I spoke to are rude and ignorant. Not at all interested and one man in particular sounded delighted and gloated about my misfortune...even laughing when he told me I'd get nothing.
Citroen knew about wet belt problems with my model of car, though I was never notified. They even operated a compensation scheme if wet belt failed during certain dates...all applicable to my car. Engine light came on and car stopped. It would start again but engine light on. Worried, I took it to a garage just up the road from my address. They found wet belt had shredded and said to drive it would cause huge engine damage. As Citroen Dealership 26 miles away, no way could it be driven to them. Had wet belt replaced at local garage. Felt I had no choice. They did a great job. Up until then the car had always been serviced and MOT'd by Citroen.
Emailed customer care and sent records of service and all paperwork for wet belt. They gave me a case number. Then waited for reply which didn't come, so I 'phoned and got a really rude man gloating I'd get nothing because Citroen hadn't done the job. I said the car couldn't be driven but he wasn't prepared to listen. I'm now out of pocket for £1000 which was a problem Citroen knew about. Totally unfair and unreasonable.

Just had to replace the ECU on a 21 plate Citroen C4. Surely this isn’t something that would need replaced on a 4.5 year old car 🤷‍♀️

Boycott these at all costs!!!!

Do not even bother buying from them. Wish I had known sooner. Been told to drive my vehicle to get it repaired and to check with my insurance company that I will be covered to drive it. ARE YOU MAD. Telling me to drive my car with a recall due to an explosive airbag. Sickening.

I can only concur to what everyone else has written they promise the world then give nothing. Customer service answered my call, you could hear them breathing and it sounded like they were eating but they said nothing. If Citroen want to challenge this experience I recorded all my calls with them.

Just had a call from one of their partners peugeot to say our appointment is cancelled due to the airbag not being in stock. This is costing us a small fortune for a car I am currently paying for that no one will touch due to it causing a fatality. Utterly appalled at the lack of consideration for Citroen customers being demonstrated here. Losing money hand over fist without a single penny being handed over from them. All we get is, if you call this number and jump through lots of hoops you could get a partial refund. NOT GOOD ENOUGH CITROEN! we want all costs associated refunded and for you to take accountability. To say we are disappointed is a massive understatement. Don't buy a DS3 second hand as you can no longer drive it. Exeter citroen have told me there isn't even any confirmation that the part will be available this year or the next. What are we to do? Lose all our money and scrap the car?

Citroen recall update. My son's car booked in for 3rd September. Waited 7 weeks for this appointment, even though its out of our County. Called them yesterday to confirm as we need to tow it there, and was told they haven't had parts for a month!!! They will call me late afternoon on the 2nd September, to see if they can do it. Bare in mind, we cant take the car there, the day before, amd their backlog is 4 weeks! Now looking at October. It needs an MOT, but will have to tow it to a garage. Still paying insurance and tax. Shame I have to give 1 star, as zero stars would be more apt.

Great to see I’m clearly not the only one who feels like Citroen customer service is not fit to be used in line with humankind.

Absolutely appalling, they have design flaws with the pure tech engines and couldn’t care less about any kind of customer service, in fact they just ignore letters sent to them.

A family member was all set to buy a Citroen until I told them about this situation - they soon changed their mind; way to go Citroen.

I took a call from an unknown 0800 number the man asked if I was Miss June and what was my registration number. I asked him how would I know he was from Citreon he sighed and said loudly ' Oh my God!' I put the phone down rang the number back and asked to speak to someone in charge. They told me it was impossible and that they would escalate the complaint.
I have never ever had such bad customer service!

Do not buy a car off Citroen they rob you, don’t email you or send u any letters when your car is due for a recall and the helpline they just hang up on you speak to you like rubbish on the phone and do not help you at all. All they want to do is take they do not help you when they have done somthing wrong!! Caused me stress my entire pregnancy I live in middle of no we’re haven’t even gave me date to fix car and saying they might not even be fixing it for free because I didn’t get it serviced even though it’s there mistake of its die for a recall now mine would never pay them any more money in my life to think I was loyal to Citroen from the age of 17 when I passed my test to now being 26 knocks me sick with how I have been treat and spoke to absolutely useless!

I own a 2019 Citroën C3 Aircross 1.2 with 50,000 miles. During a routine visit, the service department found the timing belt was cracked and refused to carry out the service, saying it was unsafe to drive until replaced. For this mileage, that’s very disappointing and raises serious reliability concerns

Wow citroen are really getting on my nerves,courtesy car was suppose to come today guess what get a call to say won't be today possibly to morrow or Wednesday which dosent surprise me lie after lie this company seriously need to get there act together given up all hope can't be arsed with the stress this company is allowed to put on people proper clowns.

Very disappointed with Stellantis & Citroen/Peugeot.
Whilst we understand the seriousness of the issue and the enormity of the task to recall,source parts & repair all the affected cars-it has been a shambles-website crashing,telephone helplines not sufficiently staffed & no compensation for inconvenience and expenses.
With the “Stop Drive” we had to take my daughter to work, which often meant taking time off work & purchasing train tickets to Manchester to continue studying at university.
The recall website kept crashing-so we were unsure if we had been booked in at our near Citroen Dealership in Grimsby.
We rang the helpline numerous times, only to be kept on hold for 30 minutes before the line went “dead”.
Out of desperation we rang Stellantis helpline who managed to book us at slot at Stellantis&you at Sheffield on03/072025-some 50 miles away.
On arrival at Stellantis&you,I was told “they needed to check if it required doing”???? & when I asked how long it would take, I was told “they couldn’t tell us as the last one took over 5 hours”!! which didn’t fill me with confidence.
The “work was carried out” after a couple of hours and had a vehicle health check which didn’t flag up any major issues.
A week or so later,the air bag warning (seat belt) kept coming up and clearing.
(INFO FAULTY & INFO A-BAG/S-BELTS).
My daughter suffers from anxiety,and refused to drive the car ,so we are back chauffeuring to work & uni.
I emailed Stellantis&you-Sheffield twice(19/07/2025 & 06/08/2025) to no reply, then I filled in an online form on the Stellantis website.
Stellantis&you -Sheffield called the next morning and said it was nothing to do with the work they carried out & was just a coincidence. I took the car back & was informed error E601:was coming up and they replaced the drivers airbag again but the fault didn't clear.They told me I needed a new steering wheel comms module at a cost of £600+ labour + vat.
Not a warranty issue!
The warning light came on/off more frequently on way back from the garage.
Researching online-E601 a common fault after air bag replacement!!!
Rectification work carried with “reasonable skill & care”?
No Warranty as Peugeot dealership carrying out Citroen recall

My wife has a DS3 which fell under the Stop Driving warning due to faulty Takata airbag/s. Having by chance found out about this recall earlier in the year I immediately booked car for the repair at my nearest Citroen garage/dealer West Heath Garage in Farnborough. After two false starts where garage cancelled my appointments a third was finally agreed and they advised they would collect my wife’s car from home. At 16:30 the night before they called to say they would not now collect car as their insurance would be invalid (as would ours if I or my wife drove it to garage) and that we would have to arrange a tow truck to get it there). At such late notice I had no choice but to try and arrange said tow which luckily I was able to do. The cost of that tow was £100.00 and that was a month ago. On calling Citroen at the time to ask how to claim the tow charge back I was told that this information should be confirmed early August.Today I called Citroen to ask how to make that refund claim and was told by operator they would email details and that I would have instructions how to claim which would mean providing a copy of the receipt.

I received the email which contained a complete lie with the sender saying we had discussed that I could claim £50.00 plus £1.00 per mile up to a total of £100.00…… this is factually not true.

I expect reimbursement of the FULL £100.00 if not I will take legal action to recover the full amount.

For the poor thousands of drivers out there (not just Citroen owners affected by this recall) I just hope you manage to get your cars repaired promptly and not as seen in the Press, potentially having to wait until next year and when you do you get ALL your costs recovered.

Citroen/Stellantis … your management and customer interface on this debacle has been and is utterly appalling.

For those still trying to get repair sorted just some advice and DO NOT accept anything Citroen may say over the phone and incur costs without first getting written confirmation that you can claim those costs back IN FULL . Bear in mind there is the small claims court that can be useful in these situations.

I would like to let people know who are taking their cars into any Citroen dealership about the absolute disgusting customer service I have received when my DS3 has gone into Bassetts Citroen Bridgend. I took my DS3 in today to have the airbags replaced due to the recall. They made me sign a repair order when I dropped the car off at 09:30which they said was to give authorisation for the repair. I had a phone call at 16:02 to say car was ready to be picked up. I arrived to pick up my car, everything seemed fine until I read the repair order which stated that the glovebox of my car had multiple cracks in it, which I found strange as there were no cracks in my glovebox when it went into Bassetts Citroen this morning. I checked the glovebox only to find the cracks were clearly emanating from where they had taken removed screws and put them back in so tight it was actually causing the middle section between the screws to bulge outwards and a major crack in the middle of glovebox. I walked back into Bassetts Citroen Bridgend to ask what was going on, only for a mechanic who stated he was a manager to come out and tell me that they were there already, I said no they weren’t and I know for fact they weren’t as I know every scratch on the car and I had cleaned it top to bottom 7days ago so I was 100% sure that there was no cracks, he told me he wouldn’t have written it if there weren’t there, an exchange went back for with the menchainc/manager basically telling me I was lying. To which I responded please do not make me stand here and tell you to your face that you are lying and you would have been better off not mentioning the cracks in the glovebox and trying to blame me as I would drove off without even looking in there. I encourage anyone who is taking a car into a Citroen dealership to take detailed pictures/videos of car before they do to someone else what they did to me. A full complaint has been made and I am also contacting Citroen head office about the disgusting way in which I have been treated when it was them who sold me what they knew to be a defective car in the first place in 2018.