City Beach Reviews 

shipping takes forever, have had no updates for a whole week about where my package is. It appears it still isn’t in my country

update-just found out that it’s taken a week to get from qld-nsw au

Have shopped via website for many years with no issue until very recently. Mistakes happen, I get that but the customer service response was disgusting in my opinion. I ordered a size 14 top for a xmas present - a size 4 was sent. I emailed immediately and yes I got a quick response. I had sent a photo of my original order and the goods received. They had sold out of size 14, no issue that happens. I had to ask how to return the wrongly sent item with no cost - as prior returns they have reduced my refund by $10 but this was their mistake not mine. This was resolved, however despite them offering immediate refunds, my refund was refused until receipt and examination of the incorrect item they had sent - their mistake with no acknowledgement that I needed to go elsewhere to replace. I was told by one of their staff that they DONT offer immediate refunds - not true! I was told by another that they were following their usual process and dont offer immediate refunds but in this instance if I sent receipt of return they would make an exception and process refund once evidence was sighted. Again not true - I ordered a top only a week earlier which when arrived was to small and guess what I got an immediate refund (only 1 week prior to the current debacle) and that was the day before I went to the post office to return the goods. I am done! Sadly the lack of care and platitude response consisting of untruth is not ok - as I said mistakes happen - all they had to do from my initial email was to offer me free return postage and immediate refund as soon as they realised they could not fulfill the order!

Have ordered some converse shoes which are advertised as 21.5cm in length, arrived with 21.5cm on the box, also has 21.5cm stitched into the shoe label but the shoes are infact 25cm in length, far too big for my young daughter. Customer service has been long-winded, frustrating (to say the least) and ultimately unsuccessful in a fair outcome. I would suggest City Beach work on the thought "if we make it too hard, they'll give up".
Also, potentially doing something fraudulent with invoicing. I purchased this item as 50% off which is what is shown on my receipt, but internally they have recorded my entire sale as 19.6% discount rather than 50% off one item - another point of argument and frustration contributing to the lack of a resolution here.

Not Happy Jan.
Ordered a click and collect for the next day. Picked products that were “instore”
They should go first thing and pick the order, but nope. Next day at 3pm I get an email saying they don’t have my item. I can get a refund or wait two weeks to receive from Brisbane store.
Meaning it will not arrive for Xmas. They obviously sold my shirt today !!
Not even offered express post.
Devo.

City beach Ocean Keys and Joondalup stores I really like the clothes at City Beach and will continue shopping here, as the styles are great and the stores have so much potential. However, the customer service still falls short. At times, staff are inattentive long waits at the counter while they chat among themselves are frustrating.
A simple greeting when someone walks in or asking if they need help would go a long way. With more focus on friendliness and service, these stores could truly match the quality of their clothes

Buy one get one promo is not calculated off the same products, so the expected discount wasn't given. It's in the T&Cs. So beware, such a dodgy practice! So if you buy 2 x $50 items and 2 x $10 items, it makes the 2 cheaper items $5 off each, so $10 discount. Not $30.

Trying to return for exchange of size as advertised they are happy to do. Return process won't work. Tried all different ways leaving me having to pay more. Tried the customer service also completely useless.
Really disappointed, they won't listen to any customers.

Honestly, I've shopped at City Beach's website - I'm in New Zealand, they're in Australia (duh!) - and never had an issue. Super fast delivery, always exactly what you ordered and paid for, and such good value for money. Hope they keep going from strength to strength well into the future! Thanks guys and gals at City Beach.

Well, I always dreamed of getting a free “how not to pack garments” masterclass in the mail—and today, my dream came true.
Two of the seven items I ordered were just scrunched up and shoved into the package as an after-thought. One looked like it had been taken straight off someone in the store, zipper left undone, and one strap was stuck to the adhesive parcel seal. Because careful packaging is apparently optional, and who doesn’t love sticky residue on a brand-new item of clothing?
Receiving new(?) clothes like this is appalling, especially when spending nearly $400. I expected far better, and it will be a long time before you convince me to shop with you again.

For NZ customers the tracking tool is outdated and terrible and doesn't ever update on the package location.
They also print labels with errors in the delivery address so the poor couriers are left chasing up customers to find the correct address because those in dispatch are incompetent and not checking the label against the order.
My street number, City and postcode wasn't printed on the label but was correct on the confirmation email.

The points system they use for returning customers is useless as it comes up with an error every time so is pointless and unrewarding for those that spend good money.

I liked their website because it has everything there, but now I will go elsewhere as this just shows incompetence and we all have better options to go to in 2025 city beach 👎

I love City Beach but their website is rubbish! The Shopping Assistant automatically pops up on the side constantly and is super glitchy so it gets stuck there. The amount of times I've tried to shop and can't access my cart because the shopping assistant is stuck! Please fix this. I have 3 teenagers and honestly I usually spend hundreds per shop with you but I've been going elsewhere as this shopping assistant pop up is driving me crazy! Even if I click out and refresh the page, it pops up! Please fix it and I'll happily delete this review. Nothing wrong with my computer either. Get rid of it!

Terrible company. They sent me a pair of shoes that I wore twice and they broke. I have been trying to get a response to my request for a refund for the last month. They do not respond. Should be reported.

I ordered a shirt from here. I opened it up out of the packet and took the tags off to wear (I already knew it would fit from trying it on in another store). After putting it on I realised it stank like urine. I contacted customer service immediately after but was advised as the tags had been removed and it been about 2/3 weeks since delivery that nothing could be done. Very disappointing and will not be shopping again.

Just received my second order from Australia to the UK. Super fast delivery of items that are pretty much currently unavailable in the UK. No customs issues. Really impressed. Thanks guys.🤙

The premises had no atmosphere , there were no toilet available for patratrons on site. There was no smoking area and the steak meal was no that cheap over all . Really bad experience over all and I would never speak or recommend anyone to go to the Beach Place 👎👎👎

I bought a wallet online and the card slots wouldn’t fit any cards in it and I think it’s ridiculous that I have to pay for the return shipping

This absolute robbing Company trying to charge me £8 to return an item, Never would’ve brought in the first place if I had known about it.

Ordered a limited edition KB Manteca from City Beach, not just for the shoes, but for the full collector’s experience. After nearly 5 weeks of waiting, the shoes arrived in just a plastic bag, with the special KB box completely damaged. There wasn’t even a box to protect the shoebox.

Terrible experience. Wish I had ordered directly from DC.

My husband and I went to the Tweed City City Beach store today looking for sneakers for our son in Adelaide. The young store manager / assistance with Blondish hair was sensational.
We didn't get her name but she is a customer service GEM !!!

Ordered some shoes online.. didn’t fit so sent them back.. then told me to go through refundid to get money money back.. didn’t get the full refund.. contacted both party.. refundid never replied an citybeach won’t help.. don’t recommend going through refundid to get money back