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City Beach Reviews 

3,667
•
TrustScore 4 out of 5

3.8

Clothing Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers had a great experience with this company. People frequently mention that the clothing styles found in stores are very appealing, modern, and comfortable for everyday use. Shoppers often appreciate discovering nice items and enjoying the initial browsing process before finally making their purchase decisions. Some reviewers were not happy with the customer service and encountered long wait times, unhelpful staff, or rude interactions. Customers also noted frustrating problems regarding online order processing, unexpected shipping delays, and inaccurate sizing charts. Visitors frequently experienced difficulties when trying to return ill-fitting items, pay extra return fees, or resolve faulty products.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and sizing. Many people report... See more

Order

Users describe widespread frustration and disappointment with the ordering process, highlighting severe... See more

Customer service

Clients share negative opinions on customer service, frequently describing support as unhelpful and virtually... See more

Staff

Reviewers highlight negative aspects of staff, reporting unprofessional behavior, rudeness, and a lack of... See more

Price

Consumers express deep dissatisfaction with pricing issues, noting unexpected costs and extra charges.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

City beach Ocean Keys and Joondalup stores I really like the clothes at City Beach and will continue shopping here, as the styles are great and the stores have so much potential. However, the custome... See more

Company replied

Rated 5 out of 5 stars

Honestly, I've shopped at City Beach's website - I'm in New Zealand, they're in Australia (duh!) - and never had an issue. Super fast delivery, always exactly what you ordered and paid for, and such... See more

Rated 5 out of 5 stars

Just received my second order from Australia to the UK. Super fast delivery of items that are pretty much currently unavailable in the UK. No customs issues. Really impressed. Thanks guys.🤙

Company details

  1. Clothing Shop
  2. Beach Clothing Shop
  3. Children's clothes shop
  4. Men's clothes shop
  5. Ladies' clothes shop

Written by the company

Founded in 1985, City Beach has become one of Australia's leading lifestyle brand. Representing the spirit of adventure and self-expression through fashion and culture.

Contact info

3.8

Great

TrustScore 4 out of 5

4k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(3,667)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Products are great

Products are great, ordering online is clunky on my iPhone. Could be easier

26 September 2024
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Reply from City Beach

Hi Steve, thank you for taking the time to reach out and provide us with your review! We appreciate your feedback regarding your online shopping experience with us and are happy to hear you enjoy our products.

Rated 5 out of 5 stars

Online shop for the win 🏆

That I couldn’t find my size t-shirt in store while in cairns.
Jumped online found my size and had it delivered with in 7 days to my house in Melbourne. Very happy camper thanks

25 September 2024
Rated 5 out of 5 stars

One stop go to shop in winter or summer.

Been shopping with City for a few years on and off. Lately I've placed quite a few orders. Sizes are always correct. When I buy a pair of shoes, jacket or hoodie, shirt, socks, underwear. You name it. Express post is usually shipped the same day in my experience if you order before 12pm AEST. I don't even remember the last time I physically went to a store for anything clothing related.

25 September 2024

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