Honestly, I've shopped at City Beach's website - I'm in New Zealand, they're in Australia (duh!) - and never had an issue. Super fast delivery, always exactly what you ordered and paid for, and such... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My husband and I went to the Tweed City City Beach store today looking for sneakers for our son in Adelaide. The young store manager / assistance with Blondish hair was sensational. We didn't get he... See more
Just received my second order from Australia to the UK. Super fast delivery of items that are pretty much currently unavailable in the UK. No customs issues. Really impressed. Thanks guys.🤙
Cullen is a lovely small village with a wonderful beach. We, really enjoyed our day here. Just one thing to avoid though, and that is the beach refreshments and burger van. YUK.We bought 2 teas a coff... See more
Company details
Written by the company
Founded in 1985, City Beach has become one of Australia's leading lifestyle brand. Representing the spirit of adventure and self-expression through fashion and culture.
Contact info
George Street, 4000, Brisbane, Australia
- customerservice@citybeach.com.au
- www.citybeach.com
4.0
Great
4K reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shoes…
First Shoes I purchased for my grandson were too small so bought a second pair in next size up but they were obviously labeled the wrong size as they are smaller than the first pair. Overall the shopping experiences were easy transactions and speedy deliveries.
16 September 2024
Reply from City Beach
Thanks for your honest feedback Gemma! We’re glad to hear you had a positive shopping experience and appreciated the speedy delivery. However, we’re sorry to learn about the sizing issue with the shoes. Your feedback is valuable, and we’ll look into this matter to prevent it from happening again. Thank you again!
Sent the wrong size shoe
Sent the wrong size shoe. Different size to what I ordered. Will need to be returned. Second time this has happened.
16 September 2024
Reply from City Beach
Thank you for your review and for bringing this to our attention MD! Please contact our customer service team at customerservice@citybeach.com.au so we can assist with the return!
Two of my items are too big and have…
Two of my items are too big and have never gotten a receipt or a pathway to make a return and now I'm stuck.
Once I have written this review I got contacted by City Beach customer support team, they have provided me with the order number and I successfully returned my items.
Thank you
15 September 2024
Reply from City Beach
Hi Jelena, thanks for your review! Please reach out to us at customerservice@citybeach.com.au so our team can locate your order details and assist you with your return🙂
Posted very fast & arrived in time for…
Posted very fast & arrived in time for grandaughters birthday.
15 September 2024
Reply from City Beach
Thanks for your review Robert! We are sorry to hear that you received the wrong glasses. Please reach out to us directly at customerservice@citybeach.com.au with a copy of your order number so we can resolve this issue for you.
Easy and quick setvice/delivery
15 September 2024
Misleading “Deals”
Bad staff, bad service and misleading deals. Deals advertised, but full price charged. When I questioned the manager, she said it is the store practice to advertise this way.
28 September 2024
Unprompted review
Reply from City Beach
Thanks for your honest feedback and we are sorry to hear of your recent instore experience. We take customer feedback seriously and will work to improve our service and communication regarding our deals.
Excellent online experience
I have purchased from City Beach online many times and there is a great range of products to choose from. The online ordering and delivery experiences I've had with City Beach have always been really good. The deliveries have always been really fast, and the online ordering system is really efficient.
13 September 2024
Was sent the wrong hats
Was sent the wrong hats, ordered black LA polyester hats was sent the cotton version and was a punish to get this corrected.
Ended up going into the store ti switch them over which also took 20min as the hats were on sale when I bought them and they wanted to charge me to switched them over TO THE CORRECT ITEM.
Ended up buying a sex wax sent and after I left saw they’d charged me twice for it. Was so over it I didn’t even go back. Probably won’t ever be back.
14 September 2024
Reply from City Beach
We are sorry to hear of your recent experience James and want to resolve this for you! Please reach out to us at customerservice@citybeach.com.au with a copy of your instore receipt so we can address your concerns.
Hard to Find Item
Grandson wanted a sleeveless t-shirt for his birthday, couldn't find one at the shops looked online with City Beach & found just what he wanted. Ordered 2 & had them within 3 days.
14 September 2024
Reply from City Beach
We are saddened to hear the product received is not up to scratch Kirsten. Please contact us directly at customerservice@citybeach.com.au so we can resolve this issue for you.
Parcel came within good time and staff…
Parcel came within good time and staff were very friendly and helpful
14 September 2024
Overall Easy
Sizes aren’t true for some items. But overall a quick and easy shopping experience for the items you already know
14 September 2024
Happy As Larry
Items I needed was available and the App made it easy to purchase and track my orders. Delivery was very quick and also it is wonderful to gain credits on my account with your company.
13 September 2024
Bag was opened
Bag was opened. Amazing how nothing was lost or stolen! Clothing is great. Bought size 16s for my son. Some were smaller than the others.
13 September 2024
Reply from City Beach
Thank you for your feedback Kylie! We're glad to hear you loved the clothing. We appreciate your note about the sizing and will pass it along to our team. 🙂
Quick delivery nice jumper😎👌🏼🤌🏽
13 September 2024
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