I have been shopping with this company since 2016. I don't know what happened, but the sizing is actually inconsistent now, but more importantly, the fabrics are junk. I could get better quality and s... See more
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Never have I had a bad experience with City Chic. They have fantastic sales and clearance deals, often. I literally got 12 perfectly fitting bras for less than $50, by utilizing their awesome clearanc... See more
Company replied
Had a few little issues but the customer service more than made up for it they have been fantastic with every issue I have had. Wrong dress arrived and they sent a replacement as long as they have it... See more
Company replied
Customer service very helpful in trying to understand why online shipment wouldn't ship to Canada. Recently this company changed its policy, but it is nowhere to be found that they stopped shipping t... See more
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Company details
About City Chic USA
Written by the company
New In Dresses Shoes Lingerie sale
Contact info
3.5
Average
136 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Deeply Disappointed
I have been shopping with this company since 2016. I don't know what happened, but the sizing is actually inconsistent now, but more importantly, the fabrics are junk. I could get better quality and sizing at Old Navy.... Which is also terrible. City Chic really messed up....
25 May 2025
Unprompted review
I don't know what happened over the…
I don't know what happened over the last couple of years but CityChic sucks now. The sizing is OFF, the quality is terrible. Did they stop using a 2X fitmodel? Everything is just off with ALL of the things I ordered. I'm a pretty standard 2X, like across ALL brands. I just bought like seven things from them and they all fit terribly, and the materials are so janky now. I am so disappointed, and because I bought them on sale I cannot return the items. It's all just really disappointing and honestly I used to LOVE CityChic!! Get right CityChic, get right!
29 January 2025
Unprompted review
Reply from City Chic USA
Hi Eva! Thank you for speaing with me earlier! I’m really sorry to hear that your recent CityChic purchases didn’t meet your expectations. We truly appreciate your feedback with regards to sizing and quality, and I’ll make sure to pass this along to the team. We truly value customers like you and are always looking to improve. I'm glad our resolution met your expectations!
Tim, Customer Experience Manager.
Do not trust this company
Do not trust this company! I bought a dress over a week ago and paid $7.95 for shipping. The dress came defective and was missing the slip from under it, so it was see through!
I reached out to CityChic the same day to send them pictures and get a replacement, but they said it has to be reviewed by their escalation team. The next day, I follow up and it had to be escalated again. After a third time, I asked for a refund because the dress would not get to me in time for my baby shower and that had to be reviewed too. Asked to speak with a manager and was told someone would contact me, but they never did.
Beware of their reviews too. I tried posting so this wouldn't happen to someone else, and they delete bad reviews from their products.
3 May 2024
Unprompted review
Reply from City Chic USA
Hi Colby, thank you for taking the time to provide us with your feedback! We are so sorry to hear this was your experience, this is not the experience we wish for our customers. We have requested further information from you so we can get in contact and assist you accordingly! We look forward to hearing from you.
Love this site
Love this site. As a long time customer I do find that most of the styles and prints are repetitive.
1 August 2023
Reply from City Chic USA
Hi Chelon, we're so thrilled to hear you love our website! Thank you for your feedback, please rest assured it will be passed on to the relevant departments! CC xx
Reply from City Chic USA
Hi Shay, we're so thrilled to hear this! CC xx
I purchased 3 swimsuits and they all…
I purchased 3 swimsuits and they all are perfect! I love everything you sell, best quality and price!
13 September 2023
Reply from City Chic USA
Hi Barbara, we're so delighted to hear you love our swimwear as much as we do! Thank you for sharing this positive feedback. CC xx
Great clothes & shopping experience
Great clothes, easy to shop, speedy deliveries, easy returns
10 September 2023
Reply from City Chic USA
Hi Erin! We're so happy to hear you enjoy both of our styles and the experience. CC xx
Online shopping is easy
Online shopping is easy. I love that the dresses are not long. Good quality and good price. Love your clothes.
28 September 2023
Reply from City Chic USA
Hi Glen! We're so happy to hear you have found the online shopping experience to be seamless! CC xx
Stopped shipping to Canada
Stopped shipping to Canada
Not sure why, hope it returns.
I shop about 4-5 times a year and now I can't. So frustrating!
2 November 2023
Reply from City Chic USA
Hi Heather, we're so sorry for any inconvenience caused. Please be assured, this will be passed on to the relevant department! CC xx
I love the quality of the dresses and…
I love the quality of the dresses and bras I have purchased. I have some sexy bras that are eye catching. Live it when they have the outlet sales
2 November 2023
Reply from City Chic USA
Hi Ernestine, We're so happy to hear you're loving our styles! CC xx
I ordered a dress for the first time on…
I ordered a dress for the first time on this site. The dress arrived quickly and it was beautiful. I was very happy with my purchase.
8 September 2023
Reply from City Chic USA
Hi Simona, we're so happy to hear you love your new dress and received it in a timely manner! CC xx
Awesome dresses!!
I got so many compliments on my dress! I loved it. I can't wait to wear it again!❤
16 September 2023
Reply from City Chic USA
Hi Stephanie, we're so happy to hear you felt amazing in our product! <3 CC xx
The quality of the clothing is superb
The quality of the clothing is superb. The fit and style go hand in hand. I always feel confident and look great in my City Chic clothing! Shipping is fast and the prices are very competitive.!
2 October 2023
Reply from City Chic USA
Hi Heather, we're so delighted to hear you feel amazing in our City Chic styles! This is the experience we wish for our amazing customers! CC xx
Never has disappointed
Never has disappointed! True to size , great quality of fabric and quick shipping and packing of items 🥰
25 October 2023
Reply from City Chic USA
Hi Laura, we're so thrilled to hear you're loving our quality and timely processes! CC xx
I love all City Chic clothes
I love all City Chic clothes! They are stylish and cute. The blouses and jackets always fit me. I always buy my work wear from City Chic. I like not having to leave my house.
10 August 2023
Reply from City Chic USA
Hi Evie, we're so thrilled to hear you enjoy our styles and the fit of them! CC xx
My order came to fairly quick
My order came to fairly quick. The one time I had to return an item my credit was fast.
13 September 2023
Reply from City Chic USA
Hi Dawn, we're happy to hear you had a seamless experience! CC xx
I love the clothes
I love the clothes. They are high quality and true to size. One of my "go to" places for clothing.
16 October 2023
Reply from City Chic USA
Hi there, we're so thrilled to hear you love our styles! CC xx
The quality of the garments have…
The quality of the garments have significantly decreased over the years. I have dresses in my closet 5 years ago that look brand new, vs the order I just purchase feel very cheap. I would absolutely pay more money to have the quality back.
15 September 2023
Reply from City Chic USA
Hi Heather, we're so sorry to hear our products haven't met your expectations. Here at City Chic, we strive to provide our customers with high-quality styles and an amazing experience! We can see you have since been assisted by our Customer Experience Team and we thank you for providing this feedback. CC xx
Reply from City Chic USA
Hi Allen, we're delighted you're pleased with our range of styles! CC xx
Reply from City Chic USA
Hi Sonni, we're so thrilled to hear you're pleased wth our selection of clothing we have on offer! CC xx
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