Citygate - SKODA Watford Reviews 230

Poor service from the Kia Citygate Watford Branch. 2 months on and still waiting for a response from a complaint...Very poor customer service

Overall excellent customer service delivered by Skoda Watford team. They were very welcoming and cooperative to deliver specific requirements for my service at service and maintenance.

Friendly and helpful staff. Thank you

Had an express service booked. A massive thank you to Zian. He called dqy before to confirm and expedited the service including a brake fluid change and a wash. He kept me updated during the wait time. Overall very happy. Thank you to Zian and the service chaps.

Polite staff
Only problem was the unnecessary battle to get the correct price for my old car, I understand the need but when it's clear a customer is aware of the correct pricing, it should be largely accepted.
Otherwise, all good.

We were booked for routine service however there were some other issues which were highlighted during inspection which were resolved on the day. We rely on 1 family car and it’s important for us to be mobile.

It would have been great and you can still manage if car wipers were replaced complementary.

The other thing to consider is your teams continuity at 1 service station if possible.

Thank you

I’ve been buying my cars from Škoda Watford (Citygate) for many years, going back to when they were still at Chalk Hill in Bushey, and I have always been very happy with the service and customer care. Back then it was Reza who always made me feel special, and that same elegance and professionalism is still very much there today - now at Otterspool Way, Bushey, Watford

A big thank you to Ricardo, Daniel and Adrian for helping me with my new Škoda Kodiaq. They were friendly, efficient and attentive throughout, and every question I had was answered to my full satisfaction and with impressive speed. I’ve never had any issues and can only highly recommend them.

Excellent service from Ricardo @ Skoda Watford. Made the process of purchasing a vehicle stress free. Highly recommend. Very informative as well, demonstrating the cars features.

Very helpful and informative

Natasha and the team at Kia Watford take all the strain away from visiting a car service department, no surprises, friendly service and professional advice.
Thank you all

Amazing service from start to finish. Always keeping me up to date with anything I needed doing. So polite and professional. Hugh is an outstanding member of staff and a genuinly nice person

We made to feel so very welcome on arrival, the staff were amazing. We spoke with the salesman and he was also amazing, very knowledgeable and very happy to answer what my of sounded silly questions. Great all round experience and service.

A great experience all round. They made it easy to trade in as well as keeping me informed through the process. Already recommended to friends. Thankyou

Whenever you go in for advice they are so helpful guide you through each step of repair or service . Natasha is excellent has so much patience advised as to our service plan and when our MOT is due and next service. I would highly recommend Citygate Watford. I would also recommend Martin in sales if you are thinking of buying a Kia

I have never bought a car so quickly
Ovias the salesman was very helpful listen to our needs and found the perfect car for me. He took his time when I picked up the car.
Highly recommended

Very attentive and friendly service

Good timely service

Within the 1st hour of driving home my Skoda Superb developed problems with its infotainment system which continually started up and then closed down again.
I contacted the sales executive who I'd been dealing with and he asked if I could return the car but as I was driving north and some 60 miles away it this was not practical.
He suggested that he having contacted his manager will be able to arrange a repair at a dealership closer to my home location but as I found out nothing more was to be heard from them and I do feel that once they've had the funds for the car and you're on your own with this particular dealership.
There was also another problem with the vehicle in as much as it told me that it had been overfilled with engine oil full.
Having contacted my local dealer personally they suggested that the earliest they could do the repair with some two months down the line on May 18th which was not good considering the car is less than six months old and I had owned it less than a week.
I contacted breakdown services who extracted the excess oil and said it wasn't uncommon for these vehicles to have infotainment problems and he'd come across a lot in recent months with the same issue. He also said that it takes up to six hours for it to be rebooted at a main agent and if that isn't fixed and the control unit would have to be changed.
I can't recommend anybody using Citygate Watford as in my opinion their post sales service was absolutely appalling.

Excellent help and guidance from the sales rep and a very good explanation of finance issues.

Fantastic experience with Citygate when updating my car! Ovais was brilliant—very professional, helpful, and made everything easy from start to finish. The whole process was smooth and hassle-free, and I’m really happy with my new car. I’d definitely recommend both Ovais and Citygate!