Citygate Reviews 

Attention from used car manager was excellent followed by superb service and attention from engineer Hugh. Outstanding all round.

Laura in service department is always helpful and friendly. This occasion she assisted me dealing with extending my service plan. Excellent customer service. Thank you.

I had an appointment at Citygate Watford to investigate a yellow light sign. My advisor was Raj. He greeted me, explained how long the car would be in the workshop, took me to my courtesy car, advised when he would give me a call. I had courtesy, respect, efficiency and service with a smile.

VW drivers for decades and West London based for the last three, Citigate (and its former self) has been our go-to service, MOT, reseller and source of help and advice throughout. Whilst an updated and thoroughly efficient 'machine' in 2026, every engagement has always been - and remains - personable, with just the right amount of contact and a customer-first ethic. Highly recommended.

Charlotte was excellent they gave me a room to do my work whilst waiting for my car. Excellent customer service.

Absolutely awful services. It seems there is no one behind the phone for booking repairs. I have been trying for days and all I get is a message.
I will never buy anything from Citygate / Seat again.
Furthermore, when it is time to sell an insurance on painting I was told is was an easyJet thing to do. Well, this is the complete opposite of my experience. I have been trying to get things done since April and so far have not managed. The requirements are not explicit: you have to take a picture of the car CLEAN,DRY, without REFLECTION from a distance of 1.5 metre (which I do have have), to be able to hold a ruler near the damage and take a picture at the same time with no reflection. This may be easy for some people but it is not for me. Once approved, it is expected that the work will be done on your home and for that you must have a clearance of 3 metres which again I do not have.
It is awful!

The kind and calm way that Tom dealt with me restored my confidence.
I couldn't understand why vw had to take so long to get a response from Motability before dealing with the issue that they themselves informed me about and made the booking

The whole process was very easy, from booking the date and all the way to getting the car after the check. The staff were very helpful, friendly and professional. Great service overall. Thank you

Javonte was very helpful with my service request and went the extra mile to help get the service done before a certain time. I’m grateful for his help throughout the day which made the experience a lot better.

Since this was my first time doing a service I was quite unfamiliar with how it all worked. Luckily Javonte at citygate ruislip attended to me and was of great service. He explained any questions I had and was very efficient. Thanks!

I was very satisfied with the repairs made to my car and was grateful that the garage completed the diagnosis and repairs within a couple of days after it was towed in by RAC. Was kept well informed by the garage throughout.

Really good and efficient. Neli and the team are great; always help to navigate the process.

I have been coming to the Colindale Citygate service branch for ten years to service my car.
All the service staff have been great from the team that greet you in the morning to the mechanics and the team washing my car. Always happy to take my car to Citygate knowing that they will all do a professional job.
I wanted to thank Tosana who managed my car service and mot. She has previously managed my car service and mot and she was great this time. Always polite and providing excellent customer service. She always goes above and beyond and always with a smile. I also wanted to thank Pedro as he is a legend and always provides great customer service. I went to pick up my car the next morning and received great service. They all have time for you as a customer which is really nice to see.

Very friendly and professional

Horrible experience.
I have booked a Cupra Formentor VZ2 and even after making the full payment don’t have any clue about the delivery.
The salesman called me multiple times and said the car can be delivery in 2 days, forced me to get the hire purchase and then went on leave and still without admitting the failure as a salesman and a company is delaying the delivery after the full payment. Most of the time won’t pick the calls. I had made them aware about my wife’s delivery date and rather than correcting their mistakes, they are making the situation worse. It’s been over 3 weeks the salesperson and the showroom manager don’t pick the calls or revert back to the emails. I wouldn’t want anyone to go through such a hassle and waste of time. Please don’t purchase anything from them.

Prompt, friendly professional

Citygate Twickenham VW - friendly, efficient & reassuring.
My appointment for follow up work on my VW Passat was carried out on time & with excellent service.

It was a real pleasure as the staff were great from reception to the gentleman who did the service , it was a truly great experience

Friendly service with realistic timescales.
The updates were very informative.
Staff went above and beyond handing the vehicle back after the close of business with a follow up call the next day.