Good customer service Been in and out of hospital last 16 months logged in to account and charged inactivity fee on 2 accounts. I didn't know about the fees but after talking with them on chat box t... See more
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See what reviewers are saying
To date I have had nothing but good experiences with City Index, my dealings have been with Charles Carpenter and he has been great on any queries I have had. Would certainly recommend.
Company replied
Terribly inconsistent. Sometimes — like now— I'm just not able to login and there are two issues with this. On one level, I worry that when this next happens I may miss something critical. Sec... See more
Company replied
while i thought i couldn't get what i needed at first Saejin offered an alternative - a service that would actually do the job for me. Something i didn't know i could ask and has never been offered.... See more
Company replied
Company details
- Finance broker
- Financial Institution
- Gold and silver trading company
- Investment company
- Investment service
- Stock broker
About City Index
Written by the company
Part of StoneX Group Inc.
Your trusted trading partner, since 1983
City Index is a multi-award-winning CFD, tax-free spread betting and forex trading provider. City Index offers over 13,500 tradable markets on indices, stocks, forex, commodities, bonds & more.
Buy and sell shares, indices, forex, commodities and more. Take advantage of lightning-fast execution, award-winning platforms and superior support.
UK-based with over 40 years of experience in financial markets, City Index is part of NASDAQ-listed StoneX Group Inc.
OPEN ACCOUNT
Award-winning service
Best CFD Provider
Online Money Awards 2024
Best CFD Provider
ADVFN International Financial Awards 2024
Best Trading App
Good Money Guide Awards 2024
FOREX
SHARES
INDICES
COMMODITIES
OPEN ACCOUNT
United Kingdom Risk Warning
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
Contact info
Moor House, 120 London Wall, EC2Y 5ET, London, United Kingdom
- 0800 060 8609
- support.uk@cityindex.com
- www.cityindex.com
4.3
Excellent
389 reviews
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Good and prompt service from customer…
Good and prompt service from customer service agent.
1 April 2025
Reply from City Index
Thank you for taking the time to review us. We are happy to hear that our team provided you with excellent service. How can we turn that 4-star review into a 5-star? Please email your comments and suggestions to support.sg@cityindex.com
Reply from City Index
Thank you Adrian, for your great review of our services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you.
Reply from City Index
Thank you so much for taking the time to leave a review about our services. We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. Thanks for choosing City Index.
Can't even login to the web platform
Can't even login to the web platform. Useless. Like may other websites, CI have made the mistake of used cloudflare human verification and like many other websites, this has rendered them useless because CLOUDFLARE DOES NOT WORK... can't even login. CI.. if you are reading this... GET RID OF CLOUDFLARE... do you not even test these things?
22 March 2025
Unprompted review
Reply from City Index
Thank you for your review. We have forwarded your feedback to the relevant team. We apologise for any inconvenience you may be experiencing with logging in. Our Support Specialists will be happy to speak with you on this matter and are available around the clock during trading hours. For assistance, we recommend contacting us by phone on 0203 194 1801. Once connected, press 9 to speak with a representative. Alternatively, our support team is available by live chat via our website, or email support.uk@cityindex.com.
Recovering funding transaction
I received excellent support from Vincent in recovering the funding. With his quick SOP action to expedite my case by reaching out to me via email, I managed to provide the screenshot to show my proof of transaction through his email. Thank you very much.
21 March 2025
Reply from City Index
Thank you for taking the time to acknowledge Vincent for their exceptional customer service. We will be sure to pass along your great feedback. City Index is thrilled to hear that it exceeded your expectations and appreciates your business!
Very well done work
Very well done work, helped me with my account and spoke with upmost respect, thank you.
21 March 2025
Reply from City Index
We are grateful that you took the time to share your review with us. We will make sure your customer representative receives your kind feedback. Thank you for choosing City Index and for sharing your positive experience with our City Index team!
Reply from City Index
Thank you for your review. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience.
Quick and decisive response
12 March 2025
Reply from City Index
Thank you for your 5-star review! We were glad to hear you have been enjoying trading with us.
Unreliable Service and Poor Customer Support
I have been using City Index for the past two years, and unfortunately, my experience with their funding process has been extremely disappointing. Out of three attempts to deposit funds into my account, two have resulted in issues, giving me just a 33.3% success rate. This is unacceptable for a financial platform.
Most recently, after submitting all required documents for a simple deposit, I was repeatedly told that my issue would be resolved "soon." However, after multiple chat conversations and a phone call with a support representative named Martin, I was still left without a clear answer. I was told to "wait until tomorrow," and now, even after following up via email, I have been completely ignored.
What makes this even more frustrating is that just a week before, I successfully funded my account using the same debit card from the same country. Yet now, I am facing unexplained issues with no proper communication or resolution from City Index.
A trading platform should ensure smooth and efficient transactions, but City Index fails in this regard. If you are looking for reliability and competent customer service, I strongly advise considering other options.
Updated Review – Issue Resolved, But Service Needs Improvement
I previously posted a negative review regarding my deposit issues with City Index. I want to acknowledge that the funds have now been successfully credited to my account. However, my concerns remain regarding the overall communication and efficiency of the support team.
The resolution only happened after multiple attempts to get answers, including chats, phone calls, and emails. The lack of proactive updates made the situation more frustrating than it needed to be. While I appreciate that City Index ultimately resolved the issue, I believe their customer service and transparency need significant improvement.
If you're considering this platform, be prepared for possible delays and ensure you follow up persistently if issues arise.
5 March 2025
Unprompted review
Reply from City Index
Thank you for your review. We apologize that your experience with City Index has not met your expectations. We strive to provide exceptional support to our customers, and it's disappointing to hear that we fell short in your case. We will review this issue with our team and take steps to improve our communication and support. We are glad we were able to resolve your issue at this time.
While we strive to make our deposit process as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) and Anti-Money Laundering (AML) guidelines set forth by our regulator. We are required to request this information going forward to show that you are the sole owner of the bank account being used to fund your trading account. If you require further assistance, we recommend that you contact us by telephone. Once connected, press 9 to speak with a representative. Alternatively, our support team is available via live chat or email support.au@cityindex.com
Fund transfer
I contacted the helpdesk to update my fund transfer, and I was impressed by the fast response. Within just an hour, the funds were successfully in my account. Great support and quick resolution!"
28 February 2025
Reply from City Index
Thank you for your 5-star review. We are glad you are enjoying your experience with us and have forwarded your feedback to the relevant team. Our customer support team is always available via phone, email, or live chat should you have any more suggestions you would like us to put forward for consideration.
Kseniia provided a 5-star customer…
Kseniia provided a 5-star customer support experience. She was professional, efficient, and resolved my issue with logging into my live account quickly. She also provided clear instructions on how to remove accounts from my profile. I'm very satisfied with the service and would recommend City Index to others.
28 February 2025
Reply from City Index
We are grateful that you took the time to share your review with us. We will make sure your customer representative Kseniia receives your kind feedback.
Terribly inconsistent
Terribly inconsistent. Sometimes — like now— I'm just not able to login and there are two issues with this.
On one level, I worry that when this next happens I may miss something critical.
Secondly I fear that this is a cynical restriction by city index to stop ordinary traders from taking advantage of an opportunity.
Both I feel are a big reason not to use City index.
27 February 2025
Unprompted review
Reply from City Index
We really appreciate you taking the time to leave us a review. If you are having issues with your password, we encourage you to contact our Client Support team for immediate assistance.
We take our reputation as a trustworthy and reliable broker seriously, one which puts clients first. As a regulated broker, we must abide by all rules set by our regulators. We hope to learn more about the issues that you have experienced with us. Our support email is support.uk@cityindex.com. To have the chatbot connect you with a live person, type in “agent” or “representative.” You all us at Toll free: 0800 032 1948 (option 1) and +44 207 429 7900 (Internationally).
Reply from City Index
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. City Index appreciates your positive feedback!
Reply from City Index
We apologize for any delays in response and are sorry to hear your experience with us has not been what you expected. Although we take pride in the services that our support team offers, we understand that there is always room for improvement. There were responses sent to you requesting clearer documentation required to proceed with your application.
While we strive to make our application process as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) guidelines set forth by our regulator. We are required to validate all financial information for the security and safety of your funds and account.
For assistance, we recommend that you contact us by telephone and press 9 to speak with a representative. Alternatively, our support team is available by phone (0203 194 1801 (local rate), live chat, and email support.uk@cityindex.com.
Total disgrace
Total disgrace. City Index takes deposits without clearly stating that they only ‘accept’ deposits from a “traditional bank account”. You are only informed of this after a deposit is made. Then you are asked to provide evidence that you’ve made this same deposit from your current account in order for them to deposit it back. (Unreal). Their support teams are on autopilot. One guy named Toby tells me they only deal with traditional banks and do not deal with anything related to fintech. Spread betting shop? Annoyingly, they ignore you throughout this process. Not impressed in the least.
21 February 2025
Unprompted review
Reply from City Index
Thank you for your review. We understand and truly apologise for the issues you have been experiencing with your account. While we strive to make our deposit process as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) and Anti-Money Laundering (AML) guidelines set forth by our regulator. Your trading experience is our priority. We would like to help in resolving your matter. For immediate assistance, we recommend that you contact us by telephone. Once connected, press 9 to speak with a representative. Alternatively, our support team is available via live chat or email support.uk@cityindex.com
CI NT integration
The response was quick, analytical and pointed me to the right steps to take to finalise a solution. The problem related to CI integration to NT. The solution was beyond the scope of the support person but they quickly understood the issue and gave me the next steps to progress the solution forward towards finalisation
7 February 2025
Reply from City Index
Thanks for taking the time to review us. We are happy to hear that our team provided you with excellent service. How can we turn that 4-star review into a 5-star? Please email your comments and suggestions to support.au@cityindex.com
Reply from City Index
We are happy to hear that our team provided you with excellent service. We will make sure they receive your feedback.
Info given was very clear and staff was…
Info given was very clear and staff was very helpful. Managed to resolve issue within one phone call. Thanks You.
4 February 2025
Reply from City Index
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. City Index appreciates your positive feedback!
Clear concise information
Clear concise information, polite, helpful, very solid experience
30 January 2025
Reply from City Index
Thank you James Termorshuizen, for your great review of our services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you.
easy explanations
30 January 2025
Reply from City Index
We are grateful that you took the time to share your review with us.
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