Good customer service Been in and out of hospital last 16 months logged in to account and charged inactivity fee on 2 accounts. I didn't know about the fees but after talking with them on chat box t... See more
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See what reviewers are saying
To date I have had nothing but good experiences with City Index, my dealings have been with Charles Carpenter and he has been great on any queries I have had. Would certainly recommend.
Company replied
Terribly inconsistent. Sometimes — like now— I'm just not able to login and there are two issues with this. On one level, I worry that when this next happens I may miss something critical. Sec... See more
Company replied
while i thought i couldn't get what i needed at first Saejin offered an alternative - a service that would actually do the job for me. Something i didn't know i could ask and has never been offered.... See more
Company replied
Company details
- Finance broker
- Financial Institution
- Gold and silver trading company
- Investment company
- Investment service
- Stock broker
About City Index
Written by the company
Part of StoneX Group Inc.
Your trusted trading partner, since 1983
City Index is a multi-award-winning CFD, tax-free spread betting and forex trading provider. City Index offers over 13,500 tradable markets on indices, stocks, forex, commodities, bonds & more.
Buy and sell shares, indices, forex, commodities and more. Take advantage of lightning-fast execution, award-winning platforms and superior support.
UK-based with over 40 years of experience in financial markets, City Index is part of NASDAQ-listed StoneX Group Inc.
OPEN ACCOUNT
Award-winning service
Best CFD Provider
Online Money Awards 2024
Best CFD Provider
ADVFN International Financial Awards 2024
Best Trading App
Good Money Guide Awards 2024
FOREX
SHARES
INDICES
COMMODITIES
OPEN ACCOUNT
United Kingdom Risk Warning
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
Contact info
Moor House, 120 London Wall, EC2Y 5ET, London, United Kingdom
- 0800 060 8609
- support.uk@cityindex.com
- www.cityindex.com
4.3
Excellent
389 reviews
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Response of the agent was great.
8 May 2023
Reply from City Index
We really appreciate you taking the time to share your feedback. We are glad you are enjoying our services!
Reply from City Index
We are excited to hear your client services experience with us has met your expectations and hope you continue to have a positive trading experience with us.
Reply from City Index
Thank you for your 5-star review! We are glad you are enjoying our services!
Seamless transition between support team
Queen Denise k helped to escalate my account creation request which resolve my issue And joseph K managed to get my connection back to queen Denise although I had lost connection earlier. Thanks to these 2 dedicated support team members for the seamless chatsupport.
3 May 2023
Reply from City Index
We are glad to hear that we have met your expectations. We take our reputation as a trustworthy and reliable broker seriously. We appreciate your review and thank you for trading with City Index.
Thank you so much Marcus
2 May 2023
Reply from City Index
Thank you for your 5-star review! We are glad you are enjoying our services!
Reply from City Index
We appreciate your thoughtful feedback. Our Customer Service representatives work hard to ensure all our clients’ trading account questions are answered thoroughly and in a timely manner. Is there anything that would improve your trading experience? Please email our support team with your comments and suggestions at support@cityindex.co.uk.
the consultant kept everything simple
the consultant kept everything simple, did as i requested and he had a friendly manner..
30 April 2023
Reply from City Index
We are glad to hear that we have met your expectations. We take our reputation as a trustworthy and reliable broker seriously. We appreciate your review and thank you for trading with City Index. If you have any further questions or concerns, please don’t hesitate to contact our customer support team for assistance. Our support email is support@cityindex.co.uk and you can also call us directly toll free: 0203 194 1801 (local rate) or Freephone 0800 060 8609.
Reply from City Index
Thank you for your 5-star review! We are glad you are enjoying our services!
The operative was very helpful
The operative was very helpful. However I am becoming despairing of city - I am still waiting for a response to a complaint from 3 weeks ago. It's issue after issue.
24 April 2023
Reply from City Index
We really appreciate you taking the time to share your feedback. We have re-sent the email requesting additional information with regards to your inquiry. We strongly recommend contacting us via phone, or by using the live chat feature on our website.
It's easy to get someone to attend to…
It's easy to get someone to attend to you and solve your problems. Their system is easy to use and intuitive, and you don't have to just through hoops to get what you want. The only thing is I don't like that I'd have to wait up to 2 days to their APIs from the support team. What's needed should be available on a separate tab for those who need it, and ignored by those who don't.
20 April 2023
Reply from City Index
Thank you for your kind feedback. We appreciate that you took the time to review us, and hope you continue to enjoy trading with us. If you need any assistance, please contact our client support team by chat or phone using the number 0203 194 1801 (local rate) or Freephone 0800 060 8609. You can also email us at support@cityindex.co.uk.
Good service
19 April 2023
Reply from City Index
Thank you for sharing your experience! We are excited to hear your client services experience with us has met your expectations and hope you continue to have a positive trading experience with us.
Very friendly and responsive
12 April 2023
Reply from City Index
Thank you for taking the time to provide your feedback! We are glad you are enjoying our services!
Issue logging into my account.
The customer service tech did a wonderful job walking me through the process to get my account up and running. Excellent.
6 April 2023
Reply from City Index
Dear George,
We really appreciate you taking the time to share your feedback.We arre glad to hear that we have met your expectations. We take our reputation as a trustworthy and reliable broker seriously. We appreciate your review and thank you for trading with City Index.
Great Service
There was an issue with my application so I chat with customer service that was able to assist me quickly.
5 April 2023
Reply from City Index
Dear Panagiotis,
Thank you for your 5-star review!We are excited to hear your client services experience with us has met your expectations and hope you continue to have a positive trading experience with us. Our customer support team is always available via phone, email, or live chat should you have any more suggestions you would like us to put forward for consideration.
Problem with my browser was solved
12 March 2023
Reply from City Index
Thank you for your great review. We are excited to hear your client services experience with us has met your expectations and hope you continue to have a positive trading experience with us.
Had an account with these for about 2…
Had an account with these for about 2 years. Wanted to try a new strategy with a different broker. It is ok, but not as good tools as IG and others that I've tried like CMC.
17 February 2023
Unprompted review
Reply from City Index
Thank you for taking the time to leave your review. We are sorry to hear that your expectations have not been met at this time and encourage you to contact our customer support team with any additional information so that we can help improve your experience with us. You can call us on 0203 194 1801, email at support@cityindex.co.uk, or use the live chat feature on our website.
1) why the trades are halt and close…
1) why the trades are halt and close button are jammed?
2) why upon market is open your platform is not open?
3) why does the stop loss is hit but in real the market price did not reach that price in the first place?
Pls answer this questions publicly rather asking to speak to a customer service, the public should know.
4 January 2023
Unprompted review
Reply from City Index
We thank you for the feedback provided. In order to ascertain the root cause of your connectivity issues, we would need to further isolate the issue as being localized at the user device level, user internet connectivity, or any specific platform operation matters for that market.
Please ensure that you are viewing the correct bid or ask chart according to your trade. For a further explanation, you can reach us any time via the live chat feature on our website, by calling +65 6826 9988, or emailing enquiries@cityindexasia.com
I worked with James Internicola to… set up a MetaTrader4 Corporate account and fund the account.
I worked with James Internicola to setup my Forex.com account. I had a lot of problems with setting up the correct account type, but James walked me through each and every problem I encountered.
James is very professional, personable, helpful plus a few more adjectives all of which made it a pleasure working with him.
24 January 2023
Reply from City Index
We are glad to hear that you had such a positive experience with one of our onboarding specialists. We take our reputation as a trustworthy and reliable broker seriously, one which puts clients first. We appreciate your review, and we are happy to hear that you are enjoying our trading platform.
Back to IG, CityIndex poor.
I switched from 10 years with IG to go to Cityindex. The CityIndex PC watch lists are good and easy to manage, but the charting tool is 'clunky' and buggy, particularly on their phone app, which use Tradestation, whereas IG was smarter and easy to use and doesn't forget settings and put menus over the top of the lines I'm trying to edit!!! And CityIndex customer service is very, very poor. Back to IG.
12 September 2022
Unprompted review
Reply from City Index
Thank you for your review. We are disappointed to hear that your expectations have not been met. Customer experience is our highest priority at City Index, and we will escalate your feedback to the appropriate teams immediately.
If you have been having trouble reaching one of our customer specialists, we strongly recommend contacting us via live chat, or by calling 0845 355 0801, where we offer 24-hour support from 15:00 GMT Sunday to 22:00 GMT Friday. Alternatively, you can always email us directly at support@cityindex.co.uk, and our client management team will be happy to speak with you in more detail.
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