Cladding Monkey Reviews 281

TrustScore 4.5 out of 5

4.6

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Rated 2 out of 5 stars

The return procedures are ridiculous. I bought panels and now I have to return the 230cm long ones by myself. I was willing to pay the delivery fee, but they don’t offer any collection service. I have... See more

Company replied

Rated 5 out of 5 stars

first time using the company for a small project at work, 1st class service, quick delivery. highly recommended and will be using again.

Rated 5 out of 5 stars

Highly recommend using Cladding Monkey, very helpful staff if you need to call for advice. Very prompt delivery (next day)!. Top quality product, only used to clad a garage, looks the business!

Company replied

Rated 5 out of 5 stars

Prompt delivery of a replacement panel that was damaged . After reading reviews I was worried when I had an issue with one of the panels being kinked. I sent an email with picture and less than... See more

Company replied


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4.6

Excellent

TrustScore 4.5 out of 5

281 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

placed an order and selected the 7 to…

placed an order and selected the 7 to 10 day delivery to save a few £ but had it within 3 days as they said they could send sooner with no extra charge great service good product and nicely priced
will use again for sure

19 February 2021
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, the ladies in the office are always super friendly, especially Kelly! Delivery time always before expected date and very competitive prices! Thank you Cladding Centre!!

16 February 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. The products were exactly as described, the quality of the materials are excellent and perfect for what we need.
These were the cheapest I could find online.
Delivery was extremely quick.

Will be using this company again for future requirements.

13 January 2021
Unprompted review
Rated 2 out of 5 stars

Poor delivery and communication

Good product. Missing items in delivery. Due Monday. Still don't have 4 days later. Promised a call back 3 times. Still no idea what is happening. Courier drove off before I even had a chance to speak to him. Just call me and talk to me. It's a shame. I won't bother again.

9 December 2020
Unprompted review
Rated 1 out of 5 stars

I have worked in building trade for 30…

I have worked in building trade for 30 years and am shocked by Cladding Monkey's attitude.
I ordered nearly £500.00 worth of goods off them but did not open it because it was on a building site and things get lost or damaged. When I did open it I found they had sent 4 backing pieces for division bars and no front pieces instead of 2 of each. When I asked them to right this they said I was too late. Apart from contravening sale of goods act (fit for purpose when I have 6 months to demand they put it right) it is just unbelievable they accept fault and then try to wriggle out on a loophole.
Will be shopping at another company for the bathroom and reccommending to all my customers and fellow tradesmen to use someone else.
There are plenty of options and if you remove the delivery charge many are cheaper.

15 October 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Kitchen looks brilliant thank you. Will definitely use you again for my next project. Great customer service!!

6 July 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service and products

Excellent service and products. Ordered late on Wednesday night with standard delivery, goods arrived Friday morning. Part was missing, the fault of the delivery service, not cladding monkey. I emailed on Friday afternoon and received a quick reply and apology promising to send them out ASAP. However the originals arrived on Saturday morning with an apology from the delivery guy. Can highly recommend this company.

4 July 2020
Unprompted review
Rated 1 out of 5 stars

Delivery charge is £50 - there is no £25 option as advertised and they won't honour it

I've tried to order twice. First time a discount code on their own site didn't work. Second time they won't honour £25 shipping charge on their own deliveries page, the only option is £50. I ordered using the collection option and asked them to call me to take £25 as this option wasn't on their website. After calling them Monday - Friday over a 4 day period around 10 times, and emailing them repeatedly they finally refunded my order on Friday simply telling me to choose the £50 shipping option. Wouldn't order from here again, they sell the exact same things as other online businesses who know how to treat customers. I've read that if something goes wrong they expect you to pay for the return of the goods. On this basis I couldn't trust them to deal with any problems well. Used Saniclad who were charming.

19 June 2020
Unprompted review
Cladding Monkey logo

Reply from Cladding Monkey

Hi, promotional discounts codes do expire and that why the one you found on the internet didnt work as it had expired im afraid. We did not promote that code you found.

You had selected the "In store collection" option at the checkout and i can assure you the eco option is on the site is there but you still went ahead and selected the "In store collection".

We contacted you to advise you had selected this option and we did send you a paypal request to pay the £25 but that was never paid so we refunded the full order.

You also say you had called us "MONDAY - FRIDAY" over 10 times but you only placed the order late Tuesday evening??

Rated 5 out of 5 stars

Great company

Great company! Over the moon with their cladding! Great advice and customer service from the tech team! Would definitely recommend!

One happy customer!!

1 June 2020
Unprompted review
Rated 5 out of 5 stars

What a great company to deal with

What great down to earth, pleasant easy to speak to people.

I would recommend this company to anyone. They have given me money saving advice, and instruction on easy installation techniques. I've just received my order as promised, on time.

Thank you, I'll definitely be using Cladding Monkey again.

1 June 2020
Unprompted review
Rated 1 out of 5 stars

I have used this company twice on both…

I have used this company twice on both occasions they have let me down. The order has either been extremely late or been lost. The customer service is poor you can expect to be passed from one department to the next with people ensuring they will call you back and never doing so. I’d look to purchase elsewhere I certainly won’t be giving them the benefit of the doubt again.

1 June 2020
Unprompted review
Rated 5 out of 5 stars

Great service and team

Ordered plastic hygiene sheet for a project. I was contacted to ask if what I ordered was correct. Offered advice on a different finish and Cladding Monkey was correct..Their suggestion looks great. I also called them regarding a different question and again the two team members I spoke to where polite, efficient and professional. Delivery was on the day stated . Great all round experience.

26 May 2020
Unprompted review
Rated 5 out of 5 stars

Plastic wall cladding

Wanted a sheet of hygienic wall cladding urgently. Great advice and service, rang straight back to arrange payment and delivery. True to word, it arrived next morning. Great Product and would recommend cladding monkey.

20 May 2020
Unprompted review

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