Cladding Monkey Reviews 281

TrustScore 4.5 out of 5

4.6

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Rated 2 out of 5 stars

The return procedures are ridiculous. I bought panels and now I have to return the 230cm long ones by myself. I was willing to pay the delivery fee, but they don’t offer any collection service. I have... See more

Company replied

Rated 5 out of 5 stars

first time using the company for a small project at work, 1st class service, quick delivery. highly recommended and will be using again.

Rated 5 out of 5 stars

Highly recommend using Cladding Monkey, very helpful staff if you need to call for advice. Very prompt delivery (next day)!. Top quality product, only used to clad a garage, looks the business!

Company replied

Rated 5 out of 5 stars

Prompt delivery of a replacement panel that was damaged . After reading reviews I was worried when I had an issue with one of the panels being kinked. I sent an email with picture and less than... See more

Company replied


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

281 reviews

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Rated 2 out of 5 stars

I used their cladding for a kitchen…

I used their cladding for a kitchen splash back and after a few weeks i noticed it had developed a bulge.
I contacted them on there customer contact page but i have not received not any responded.

9 January 2023
Unprompted review
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Reply from Cladding Monkey

Hi Rob,

I have just checked our email accounts to find the correspondence you said you had sent through, and i can only find an email we sent to you when the order was placed as the delivery address was incomplete?

This is the first time we have been informed/made aware that there was an issue

Looking at the order placed it was just for 1 sheet of cladding.

If you would like to drop us an email regarding this our technical team can look into this for you.



Rated 5 out of 5 stars

Great company

Great company help me out a lot and the delivery time was spot on.
GREAT PRICES TOO!!
Would definitely recommend

5 January 2023
Unprompted review
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Reply from Cladding Monkey

Thanks for the feedback Andy, much appreciated and glad you are happy!

Rated 5 out of 5 stars

Amazing!

Can’t recommend these guys enough, they gave us advice before the order was placed, and it was delivered on time. The tutorials on the website were really helpful as I’d never used it before! I will definitely use again for future instalments. Thank you 😊

23 September 2022
Unprompted review
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Reply from Cladding Monkey

Thanks Tonilee for your positive comments :)

Rated 5 out of 5 stars

Great Customer Service

I ordered cladding from Cladding Monkey received order next day
l made a mistake with my order & received the order twice. Spoke to Kellie who has been amazing sorting out my mistake. She arranged for the the extra cladding to be uplifted can't believe it was the next day. Will be getting my refund next day or two. Great customer service. Wish all company's were so efficient. Thanks Cladding Monkey.

28 July 2022
Unprompted review
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Reply from Cladding Monkey

Hi Helen, mistakes are made by us all so the least we can do is try and help :)

Rated 5 out of 5 stars

Great product for a stylish, practical solution

Hi, we've just adapted our shower room to take account of increasing mobility issues. We wanted a product for the walls which would be easy to maintain in coming years. This may not be an on trend product but I prefer the clean look that opens up the space. One neighbour has asked how our builders made the room bigger. They didn't it is the illusion of a simple clean look with a border of interesting glass mosaic tiles to give a point of interest. Our builders commented on the quality of the self coloured edging and joining strips. This is a practical product with lots of colour choices and certainly helps the budget on your project and I would highly recommend it.

6 July 2022
Unprompted review
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Reply from Cladding Monkey

Thanks Rosemary, we are pleased you are happy with the products!

Rated 5 out of 5 stars

Brilliant Service!

Due to transport issues my delivery was going to be suspended in limbo, however Christine at Cladding Monkeys went the extra mile for me so the order arrived in time for the time slot at the school.
Brilliant service!

5 July 2022
Unprompted review
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Reply from Cladding Monkey

Thanks Richard for the feedback!

Rated 5 out of 5 stars

Ordered for a second time and after…

Ordered for a second time and after receiving great advice for product all was dealt with swiftly so I returned for a second order. Weren't paticularly large orders but regardless was dealt with so well and I wouldn't hesitate to either use again or recommend.
Shipping options fit the bill perfectly as well so you're always well covered!! (Pardon the pun).
Thanks guys

4 July 2022
Unprompted review
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Reply from Cladding Monkey

Thank you for the positive feedback Les, much appreciated :)

Rated 5 out of 5 stars

Great customer service

We ordered some panels for a fitout at our new store. The panels came within 2 days and were damaged. The box had sustained damage so were clearly damaged in transit.
I sent a photo of the damaged panels and box via email, expecting delays and a bit of an argument, however the response was simply that new panels would be sent out, and sure enough, the next day the new panels arrived. Great customer service. No arguments, no aggro, fast service.

1 July 2022
Unprompted review
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Reply from Cladding Monkey

Hi Jamie, thank you for your feedback. We do try very hard to resolve any issues should they arise. Damage in transit can happen when using 3rd party couriers, but we try to resolve and replace as soon as we can!

Rated 5 out of 5 stars

Thank you for your quick respones to my…

Thank you for your quick respones to my query. Our order arrived in perfect condition, we have bought from you several times in the past and when the need aries we'll come back to you first. Great value, service and communication

14 June 2022
Unprompted review
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Reply from Cladding Monkey

Thanks Kevin, we look forward to supplying you in the future and thanks for the feedback :)

Rated 5 out of 5 stars

Dealt with Kelly

Dealt with Kelly, who was extremely knowledgeable and helpful regarding the product, would not hesitate in dealing with them again.
Excellent product to work with.

4 June 2022
Unprompted review
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Reply from Cladding Monkey

Thanks alot Bobby!

Rated 5 out of 5 stars

Responsive, informative and very helpful

Second time I have ordered from Cladding Centre/Cladding Monkey, on both occasions they've been very informative, responsive and have gone above and beyond to get my cladding order to me in due time. Delivery driver even rang me in advance to alert me he would be due in 20 minutes which is always useful just in case I've popped out off site, so I know to get back or have someone be present to accept the delivery. Getting hold of customer service to request collection of a couple sheets of cladding and in a separate instance adding another contact number to my order, both calls were quick and effortless which I do always appreciate.

22 April 2022
Unprompted review
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Reply from Cladding Monkey

Thank you very much for your kind words, we do try to help in anyway possible and our customer service team work very hard!

Rated 5 out of 5 stars

Professional and helpful

Order #54246 Christine was quick to respond to my delivery query and coordinated with her team to provide us a resolution to our issue. Very helpful, professional and efficient. Thank you.

21 April 2022
Unprompted review
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Reply from Cladding Monkey

Thank you for the feedback!

Rated 5 out of 5 stars

Fantastic Customer Service

We ordered some cladding and trims as a matter of urgency and of course in the mad rush we made an error with the colour of the trims. Thank you Kellie for spotting this unusual request and for calling us to confirm the colours needed. We were able to smoothly rectify the order before same day dispatch. Delivery turn around 1-2 working days, big thumbs up.

4 April 2022
Unprompted review
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Reply from Cladding Monkey

Thank you Aneeqa, your feedback is greatly appreciated

Rated 5 out of 5 stars

Truck stop

Ordered some cladding to cover bait cabins for the staff in a lorry truck stop. The staff advised which thickness would be needed, and I have to say it looks cracking. They helped with adhesive quantities and what finish it go for, I have a few more if these to do so I will be back.

10 March 2022
Unprompted review
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Reply from Cladding Monkey

Thank you Fran

Rated 5 out of 5 stars

Great end to end experience

Great company, product, price and service. Kellie in customer service was very helpful and did everything she could to ensure I got my order quickly.
I would have no hesitation in recommending Cladding Centre to anyone and am sure you will be as happy as I am!

10 March 2022
Unprompted review
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Reply from Cladding Monkey

Thank you Richard

Rated 5 out of 5 stars

Very helpful

Very helpful customer service.

9 March 2022
Unprompted review
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Reply from Cladding Monkey

Thank you Dan

Rated 1 out of 5 stars

Very poor service

Very poor service, sent wrong size sheeting, website advertised 10ft x 4ft, they sent 3000mm x 1220mm so already 50mm short then measure sheets and all were 2990mm long. Completely ruined all work that had already taken place and had to start the build again as couldn't wait for replacements due to time constraint. Company did not care one bit. Offered a return and replace but was not an option we could take so had to spend 2 days rebuilding the carcass work to fit the substandard panels. AVOID AT ALL COSTS

9 March 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, quick delivery and a very helpful team on the end of the phone.

2 March 2022
Unprompted review
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Reply from Cladding Monkey

Excellent news, its great to hear you are pleased with the service!

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