Clare Florist Reviews 

12,972
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers had a great experience with this company. Many consumers are truly delighted by the lovely arrangements, pleasant scents, and wonderful presentation of their floral gifts. When unexpected issues occur during delivery, people appreciate that support teams are quick to offer helpful resolutions and send new bouquets. However, some customers also noted that flowers occasionally arrived heavily damaged, battered, or looking completely less than fresh. Some people were dissatisfied with delivery delays and experienced frustrating difficulties trying to contact support via phone or email. A few reviewers mentioned that arrangements did not last long and fell apart quickly after being placed in water.

What people talk about most

Product

Customers consistently express disappointment with product quality, reporting that flowers frequently arrive... See more

Quality

Clients share negative opinions on quality, consistently reporting that flowers arrive dead, mouldy, or... See more

Delivery service

People report negative experiences with delivery service, highlighting late arrivals and a lack of... See more

Customer communications

Customers consistently note ambiguous experiences with contact channels. While some reviewers experienced... See more

Order

Consumers express deep frustration regarding their order experiences due to missed delivery dates and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have just sent a email with photos as I am so disappointed, these were sent as a birthday present from my children I am only glad that they did not witness the state of the delivery of a crumpled,... See more

Company replied

Rated 4 out of 5 stars

After being delivered a really bad bunch of flowers i emailed Clare Florist to let them know what happened, they responded and said they would sort things out. They kept in contact with me via email a... See more

Company replied

Rated 4 out of 5 stars

Flowers beautiful. But concerned as they were fully opened when I received them this morning. Have had before and they were still quite dormant. Concerned how long they will last.

Rated 3 out of 5 stars

My flowers arrived this morning, a day after our 30th wedding anniversary. It's a big deal for my husband to buy flowers so he was disappointed. On opening the box, several flowers had broken off an... See more

Company replied


Company details

  1. Flower Delivery
  2. Flower designer
  3. Flower market
  4. Gift shop

About Clare Florist

Written by the company

  • Beautiful Fresh Flowers Hand Arranged By Our Expert Florists
  • FREE Next Day Delivery If Ordered Before 5pm Monday To Friday
  • Delivered Direct to Your Chosen Recipient, Anywhere In the UK
  • Your Flowers Carefully Packaged and Delivered in Bud for Added Longevity
  • 7 Day Freshness and Quality Guaranteed
  • Include a Handwritten Card, Chocolates, Vase or a Cuddly Toy

Contact info

3.8

Great

TrustScore 4 out of 5

13k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(12,972)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy customer

Easy to order and plenty of choice. The flowers were delivered on time and looked the same as the advertised photo. I would order flowers again in the future.

2 May 2025
Clare Florist logo

Reply from Clare Florist

Thank you for your lovely review and we hope to see you again soon

Rated 2 out of 5 stars

Lovely flowers but customer service was…

Lovely flowers but customer service was below what you would expect.

2 May 2025
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Reply from Clare Florist

We are very sorry to hear you had issues with our customer service, please reach out to us at queries@clareflorist.co.uk and someone will look into this to this for you

Rated 5 out of 5 stars

Flowers

Very happy with this service

1 May 2025
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Reply from Clare Florist

Thank you for your review and we hope to see you again soon

Rated 1 out of 5 stars

Poor quality.

I had a mixed bunch of roses and freesias delivered on Monday 28th April has a birthday surprise. Following the instructions I unwrapped the flowers and placed them in a vase. On Tuesday 29th April the roses were all drooping. I contacted the florist and had no reply.
Do yourself a favour and go to the grocery store instead.

28 April 2025
Unprompted review
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Reply from Clare Florist

We are very sorry to hear this and this should not be the case. Please reach out to us at queries@clareflorists.co.uk and our team will rectify this for you:

Rated 5 out of 5 stars

Beautiful

Easy to order
Great communication
Delivered on time
And the most beautiful flowers that was delivered.

1 May 2025
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Reply from Clare Florist

Thank you for your lovely review and we hope to see you again soon

Rated 3 out of 5 stars

Very disappointing fresias

I had a £50 voucher from my son for Mother's Day to use with Clare Florist. The flowers were broken and had ants crawling around in them when they arrived and very few stems. I could have bought better flowers for £10 from a super market. Very disappointing.

1 May 2025
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Reply from Clare Florist

We are very sorry to hear this and this should not be the case at all. Please reach out to us at queries@clareflorist.co.uk and one of our team will rectify this for you

Rated 5 out of 5 stars

I live in Mallorca looked uponline…

I live in Mallorca looked uponline found yourselves and sent flowers for a friends birthday in Bedford area and allperfect

29 April 2025
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Reply from Clare Florist

Thank you so much for your lovely review and we hope to see you again soon

Rated 5 out of 5 stars

The choice of flowers was very good…

The choice of flowers was very good with the addition of several options to enhance things, like the purchase of a display vase along with other things. I had to go to this florist due to the M and S problems but I am certainly not disappointed at all. I would certainly recommend this company.

29 April 2025
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Reply from Clare Florist

Thank you for your lovely review and we hope to see you again soon

Rated 3 out of 5 stars

I received this gift from a friend

I received this gift from a friend, but very disappointed in the quality of the roses, the yellow ones started dieing back after one day and the red ones the following day. Not what you expect nowadays, so do not think I would use your business again.

28 April 2025
Unprompted review
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Reply from Clare Florist

We are very sorry to hear this and this should not be the case. Please reach out to us at queries@clareflorist.co.uk and one of the team will rectify this for you

Rated 4 out of 5 stars

Flower to say I'm thinking of you. of good…

The flower's in the main were of good quality but sadly the yellow roses were not as fresh as I would have hoped.

27 April 2025
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Reply from Clare Florist

Thank you for your review and we are sorry to hear about the roses, please reach out to us at queries@clareflorist.co.uk and one of the team will rectify this for you.

Rated 5 out of 5 stars

Beautiful flowers

Beautiful flowers at a really good price and with great customer service.

27 April 2025
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Reply from Clare Florist

Thank you for your lovely review
And we hope to see you again soon

Rated 5 out of 5 stars

Birthday Flowers

Flowers delivered on the right day in the time frame I paid for.
I haven't seen the flowers myself but the reciprient was pleased... Job done!

27 April 2025
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Reply from Clare Florist

Thank you for your lively review and we hope to see you again soon

Rated 5 out of 5 stars

Fantastic service

Fantastic service. From start to finish excellent service.

Lovely flowers exactly as ordered, delivered exactly as promised in perfect condition.

8 April 2025
Unprompted review
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Reply from Clare Florist

Thank you for your lovely review.

Rated 1 out of 5 stars

Flowers were just about OK when arrived…

Flowers were just about OK when arrived but wilted and thrown out after 2 days. Tesco flowers bought on the same day are still going 11 days later.
If you want to know delivery details PM me

9 April 2025
Unprompted review
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Reply from Clare Florist

We are very sorry to hear this and this should not be the case please contact our customer service team queries@clareflorist.co.uk and they will be able to rectify this for you.

Rated 2 out of 5 stars

"Shocking" in their eyes, but still no refund

I paid extra for 25% more flowers, and they sent less flowers than shown on the website photo of the standard bouquet. :( There were lots of "filler" foliage, which also wasn't shown on the website photo.
I contacted them via email and it was agreed that the flowers were below standard, quote: "This is not what should have been sent and I agree looks shocking" and a refund would be sent. 11 days later I am still waiting for a refund. My emails go unanswered and I can't get through on the phone. Aside from this DPD took 48hrs from collection to delivery, so the few flowers that had been sent looked like they'd been through a spin cycle on the washing machine.

30 March 2025
Unprompted review
Rated 5 out of 5 stars

Thank you for making things easy to…

Thank you for making things easy to organise and for checking on the address with me. My daughter-in-law loved the flowers.

28 March 2025
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Reply from Clare Florist

Thank you so much for your lovely review and we hope to see you again soon

Rated 5 out of 5 stars

White Carnations

We had a gift for my husband’s 80th birthday of a bouquet of white carnations and gypsophila. They arrived exactly on time and were well packaged. These are quite the most beautiful flowers I have ever received. They are top quality and the scent is gorgeous. They look wonderful. Thank you!

9 April 2025
Unprompted review
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Reply from Clare Florist

Thank you so much for your amazing review and we hope to see you again soon

Rated 5 out of 5 stars

Brilliant service

Brilliant service! Quick to resolve a little issue, excellent communication, went above and beyond expectations for me. Thanks very much, I’ll 100% be back!

8 April 2025
Unprompted review
Clare Florist logo

Reply from Clare Florist

Thank you very much for your lovely review and we hope to see you again soon

Rated 1 out of 5 stars

The worst flowers I have ever received

The worst flowers I have ever received, dead in 2 days, nothing like shown on the website

29 March 2025
Unprompted review
Clare Florist logo

Reply from Clare Florist

We are very sorry to hear this and this should not be the case. Please contact our customer service team at queries@clareflorist.co.uk and the team will rectify this for you.

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