Clare Florist Reviews 

12,972
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers had a great experience with this company. Many consumers are truly delighted by the lovely arrangements, pleasant scents, and wonderful presentation of their floral gifts. When unexpected issues occur during delivery, people appreciate that support teams are quick to offer helpful resolutions and send new bouquets. However, some customers also noted that flowers occasionally arrived heavily damaged, battered, or looking completely less than fresh. Some people were dissatisfied with delivery delays and experienced frustrating difficulties trying to contact support via phone or email. A few reviewers mentioned that arrangements did not last long and fell apart quickly after being placed in water.

What people talk about most

Product

Customers consistently express disappointment with product quality, reporting that flowers frequently arrive... See more

Quality

Clients share negative opinions on quality, consistently reporting that flowers arrive dead, mouldy, or... See more

Delivery service

People report negative experiences with delivery service, highlighting late arrivals and a lack of... See more

Customer communications

Customers consistently note ambiguous experiences with contact channels. While some reviewers experienced... See more

Order

Consumers express deep frustration regarding their order experiences due to missed delivery dates and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have just sent a email with photos as I am so disappointed, these were sent as a birthday present from my children I am only glad that they did not witness the state of the delivery of a crumpled,... See more

Company replied

Rated 4 out of 5 stars

After being delivered a really bad bunch of flowers i emailed Clare Florist to let them know what happened, they responded and said they would sort things out. They kept in contact with me via email a... See more

Company replied

Rated 4 out of 5 stars

Flowers beautiful. But concerned as they were fully opened when I received them this morning. Have had before and they were still quite dormant. Concerned how long they will last.

Rated 3 out of 5 stars

My flowers arrived this morning, a day after our 30th wedding anniversary. It's a big deal for my husband to buy flowers so he was disappointed. On opening the box, several flowers had broken off an... See more

Company replied


Company details

  1. Flower Delivery
  2. Flower designer
  3. Flower market
  4. Gift shop

About Clare Florist

Written by the company

  • Beautiful Fresh Flowers Hand Arranged By Our Expert Florists
  • FREE Next Day Delivery If Ordered Before 5pm Monday To Friday
  • Delivered Direct to Your Chosen Recipient, Anywhere In the UK
  • Your Flowers Carefully Packaged and Delivered in Bud for Added Longevity
  • 7 Day Freshness and Quality Guaranteed
  • Include a Handwritten Card, Chocolates, Vase or a Cuddly Toy

Contact info

3.8

Great

TrustScore 4 out of 5

13k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(12,972)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered from overseas ( Canada)…

I ordered from overseas ( Canada) website really clear and well laid out . Got a tracking notice with specific timing which was great. My friend sent me pictures of the flowers and they were just like the picture!

24 February 2025
Clare Florist logo

Reply from Clare Florist

So pleased you are happy with our service

Rated 5 out of 5 stars

As always

As always, beautiful flowers and good value. My friends loved them.

25 February 2025
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Reply from Clare Florist

Thank you for the positive feedback.

Rated 1 out of 5 stars

Flower Delivery

I received a lovely big box of flowers delivered on Friday 21 February 2025, as a birthday gift for my birthday, which was on the 23 February 2025. I put the flowers in a crystal vase with fresh water and the solution which came with the flowers. However. to my disappointment, all the orange roses wilted and looked bruised on the 23 February (3) just 2 days after delivery) and the yellow roses (3) and one of the two fuchsia coloured roses are wilted.
I'm sure that my cousin who sent these flowers paid a lot together with delivery.

21 February 2025
Unprompted review
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Reply from Clare Florist

We are very sorry to hear this, and this should not be the case. If you can contact our customer service team they will look in to this and rectify this for you.

Rated 1 out of 5 stars

Terrible !


I ordered a specific bouquet for Valentines Day at least 10 days in advance. The order was paid for and confirmed for delivery on the day.
I was getting a little anxious when no dispatch note was sent out confirming delivery that day. I contacted the company by phone, email and WhatsApp with zero response. If someone had responded I could have left the house to make alternative arrangements, instead of waiting for a delivery which simply wasn't actioned. Thanks for wasting my time and upsetting my wife. I also spent several days requesting a refund, which I eventually got with what felt like an empty apology. Whilst I realise mistakes happen, had someone bothered to communicate with me, I would have been less annoyed and been able to do something else! I cannot recommend Clare Florist services as i didn't receive any service at all. Poor show, with even worse communication.

14 February 2025
Unprompted review
Rated 1 out of 5 stars

Battered roses

Poor delivery service, paid for next day before 3pm, didn't deliver to thr address but a local shop for collection.
12 roses with little to no surrounding leaves / berries as shown on photo. Out of the 12 Roses there are 3 bigger ones but the others are very small and a lot of those are bruised.
Really dissapointed

14 February 2025
Unprompted review
Clare Florist logo

Reply from Clare Florist

We are very sorry to hear this and this shouldn’t be the case, please contact our customer service team with your order details and we will rectify this for you.

Rated 5 out of 5 stars

Buying flowers for your wife's 70th…

Buying flowers for your wife's 70th Birthday is quite stressful, because you have so many things you want to get right...the flowers themselves, how many, how much, make sure the delivery is on time etc etc, Clare Florists got everything right, they were fantastic. I could not recommend them more highly, I will definitely be using them again...Well Done Clare Florists!!!!

15 February 2025
Unprompted review
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Reply from Clare Florist

Many thanks for your kind review.

Rated 5 out of 5 stars

Superior Flowers

Recieved a surprise bouquet supplied by yourself. Nicest freshest and well packaged flowers I’ve recieved. Thank you.

14 February 2025
Unprompted review
Clare Florist logo

Reply from Clare Florist

Thank you for your kind review.

Rated 5 out of 5 stars

Superb

beautiful,my wife loved them for valentines day

14 February 2025
Unprompted review
Clare Florist logo

Reply from Clare Florist

Thank you for your positive review.

Rated 1 out of 5 stars

Flowers not in a good condition

I ordered some flowers for a friends Birthday, they arrived on time but they were not in a good condition, so I sent them an email about this. It has now been over a week and I have not had any response which is very disappointing!

30 January 2025
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Reply from Clare Florist

We are very sorry to hear this, please send us another email regarding you order, as I don’t think we have received it as all our emails have been answered.

Rated 5 out of 5 stars

Top Tier Customer Service

I ordered flowers to my mother's care home, and then had to cancel them, emailed customer service and they were very happy to refund. I then reordered later and for some reason they were returned by the courier. I contacted Clare Florist to question this and ask for them to be sent again - they responded instantly to apologise for the mistake (although it was likely on our side!) and offered to deliver a new bunch the next working day, for no extra cost. They arrived as promised and my mum was thrilled - thank you so much for being so understanding, you really made my mum's day!

7 February 2025
Unprompted review
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Reply from Clare Florist

Thank you so much for your amazing review and we are so glad we were able to sort this for you. We hope to see you again soon

Rated 5 out of 5 stars

Pleasure in a vase

Well packaged and excellent combination of flowers and colour

6 February 2025
Unprompted review
Clare Florist logo

Reply from Clare Florist

Thank you for your lovely review and we hope to see you again soon

Rated 5 out of 5 stars

Excellent

I was sending birthday flowers & after reading some reviews I chose to order with Clare Florist. I am happy to say that the beautiful flowers were easy to order, delivered & recipient was delighted.

29 January 2025
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Reply from Clare Florist

Thank you so much for your lovely review and we are delighted to hear the receipent loved the flowers, We hope to see you again soon

Rated 5 out of 5 stars

Mission Accomplished

I ordered these for a special gift for my relative's big birthday. I'm in Australia, she's in the UK. Thanks to delivery tracking, I was able to see that they arrived on time. The recipient said "thank you so much for the beautiful flowers. They were a wonderful surprise and they look gorgeous." Mission accomplished. Thanks.

28 January 2025
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Reply from Clare Florist

Thank you so much for you lovely review and we are so glad they loved the flowers. We hope to see you again soon

Rated 1 out of 5 stars

Last Orders.......

Paid additional sums for flowers to be delivered at a specific time; did not happen. I have been a regular customer of this firm for years, but they will no longer get my custom. I also understand that the flowers were not of the usual standard. Clare Florist are on a slippery slope that they will find hard to stop if they do not get their act together very soon.

The only good thing that happened was that they gave me a full refund!

28 January 2025
Clare Florist logo

Reply from Clare Florist

We are very sorry to hear this and we are aware you have spoken to our customer service team already.

Rated 5 out of 5 stars

Everything is easy

Everything is easy, from start to finish. Quality products delivered on time.

29 January 2025
Clare Florist logo

Reply from Clare Florist

Thank you for your review and we hope to see you again soon

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