Clare Florist Reviews 

12,972
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers had a great experience with this company. Many consumers are truly delighted by the lovely arrangements, pleasant scents, and wonderful presentation of their floral gifts. When unexpected issues occur during delivery, people appreciate that support teams are quick to offer helpful resolutions and send new bouquets. However, some customers also noted that flowers occasionally arrived heavily damaged, battered, or looking completely less than fresh. Some people were dissatisfied with delivery delays and experienced frustrating difficulties trying to contact support via phone or email. A few reviewers mentioned that arrangements did not last long and fell apart quickly after being placed in water.

What people talk about most

Product

Customers consistently express disappointment with product quality, reporting that flowers frequently arrive... See more

Quality

Clients share negative opinions on quality, consistently reporting that flowers arrive dead, mouldy, or... See more

Delivery service

People report negative experiences with delivery service, highlighting late arrivals and a lack of... See more

Customer communications

Customers consistently note ambiguous experiences with contact channels. While some reviewers experienced... See more

Order

Consumers express deep frustration regarding their order experiences due to missed delivery dates and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have just sent a email with photos as I am so disappointed, these were sent as a birthday present from my children I am only glad that they did not witness the state of the delivery of a crumpled,... See more

Company replied

Rated 4 out of 5 stars

After being delivered a really bad bunch of flowers i emailed Clare Florist to let them know what happened, they responded and said they would sort things out. They kept in contact with me via email a... See more

Company replied

Rated 4 out of 5 stars

Flowers beautiful. But concerned as they were fully opened when I received them this morning. Have had before and they were still quite dormant. Concerned how long they will last.

Rated 3 out of 5 stars

My flowers arrived this morning, a day after our 30th wedding anniversary. It's a big deal for my husband to buy flowers so he was disappointed. On opening the box, several flowers had broken off an... See more

Company replied


Company details

  1. Flower Delivery
  2. Flower designer
  3. Flower market
  4. Gift shop

About Clare Florist

Written by the company

  • Beautiful Fresh Flowers Hand Arranged By Our Expert Florists
  • FREE Next Day Delivery If Ordered Before 5pm Monday To Friday
  • Delivered Direct to Your Chosen Recipient, Anywhere In the UK
  • Your Flowers Carefully Packaged and Delivered in Bud for Added Longevity
  • 7 Day Freshness and Quality Guaranteed
  • Include a Handwritten Card, Chocolates, Vase or a Cuddly Toy

Contact info

3.8

Great

TrustScore 4 out of 5

13k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.8

All reviews

(12,972)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality and price

Exceptional selection and quality Great prices first Class delivery. Returning customer would use again highly recommend

10 November 2024
Clare Florist logo

Reply from Clare Florist

Many thanks for your positive review.

Rated 5 out of 5 stars

The flowers were lovely but delivery not so good.

The flowers were lovely and they were delivered on the correct day. However, I had to contact the recipient to see if they had been delivered because I hadn’t heard anything from her. She told me that she had been at home all day and no one had knocked the door or rang the bell.
If I hadn’t have contacted her, she wouldn’t have known about the flowers being left on the doorstep.
Not so good.

10 November 2024
Clare Florist logo

Reply from Clare Florist

Thank you very much for your lovely review, we are sorry to hear this regarding the courier and this is not good. We will bring this up with them. Hope to see you again soon

Rated 5 out of 5 stars

A Good Service

Ordering was straightforward, the price quite reasonable and the flowers were delivered on the day required.

8 November 2024
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Reply from Clare Florist

Thank you very much for your lovely review and we hope to see you again soon

Rated 2 out of 5 stars

DPD not following instructions

DPD were instructed not to leave at front door but call at back door or if locked leave on garden table for house-bound lady. They left the flowers at the front door where they were not discovered for some time.

8 November 2024
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Reply from Clare Florist

I apologise for this error by DPD. I actually wrote the instructions on the label myself! I will be discussing this with the courier.

Rated 5 out of 5 stars

The flowers were gorgeous!!

The recipient absolutely loved the colours of the flowers sent to her from the team for her retirement!! She sent us a pic and they are gorgeous!! Thank you for doing such a great job!! It was very much appreciated!! xx

7 November 2024
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Reply from Clare Florist

Delighted that all went well.

Rated 4 out of 5 stars

Beautiful Carnations

Site was very easy to use. Flowers arrived on time and were really beautiful. Extremely pleased. Will use them again

7 November 2024
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Reply from Clare Florist

Thank you for your kind review.

Rated 5 out of 5 stars

Beautiful flowers

Beautiful flowers, a real personal touch. Brilliant communication
Would 100% recommend

5 November 2024
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Reply from Clare Florist

Thank you for your amazing review and we hope to see you again soon

Rated 3 out of 5 stars

Not the best value and service I have had.

I selected “available for next day delivery” on the website and chose a bunch of flowers, I then couldn’t book a slot for delivery until two days later for any bunch. There was a discount code advertised but the website kept saying “expired”. I persevered as
I have had lovely flowers before. Then had a call to say there was a problem with the flowers I had ordered, did I want to wait or send a replacement.Customer service was very nice. I opted for a replacement which was delivered but I am not overly impressed with the size as
I did pay extra for large and they basically filled my order with their choice of what they had in stock so although I appreciate the value of the flowers might be different to what I originally ordered, it didn’t seem like great value for money on this occasion.

5 November 2024
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Reply from Clare Florist

Thank you for your review, we are very sorry for this, depending on the postcode the website makes available the next available date. We are sorry they did not seem to be value for money. If you please contact our customer service team they will look in to this for you.

Rated 2 out of 5 stars

One failed delivery (Dpd)

One failed delivery (Dpd) , second delivery arrived today thankyou, one broken flower, the bouquet was smaller than expected considering I paid for 25% extra. Clare florist were very helpful.

An expensive mistake.

5 November 2024
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Reply from Clare Florist

Thank you for you review, we are sorry that DPD have let us down on this occasion and we are sorry they were smaller then you were expecting.

Rated 5 out of 5 stars

Flowers for a special cousin

Wanted to send flowers to a special cousin who lives in a fairly remote part of Scotland and had recently been in hospital. Had unsuccessfully tried three other well known florists who refused my order. Had almost given up hope, when I tried Amazon and Clare Florist successfully delivered the flowers to my cousin next day. Needless to say, my cousin was delighted with them. I can also add that the flowers were a good deal cheaper than the prices quoted by the companies who were unable/ unwilling to fulfil my order! Thanks Clare Florist!

4 November 2024
Unprompted review
Clare Florist logo

Reply from Clare Florist

Thank you so much for your wonderful we are so pleased we could do these for you. We hope to see you again soon

Rated 2 out of 5 stars

Quick and fast delivery

Quick and fast delivery. However was disappointed with how the bouquet of flowers looked. Disappointed with the amount of flowers that was given.

1 November 2024
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Reply from Clare Florist

I am very sorry to hear this and please contact customer support so they can investigate this for you

Rated 5 out of 5 stars

Prompt service

My friend has been recently bereaved. The flowers our family sent arrived on time and according to her we're beautiful.

1 November 2024
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Reply from Clare Florist

Thanks for the positive review.

Rated 5 out of 5 stars

Beautiful flowers - highly recommend

Beautiful arrangement that lasted for a long time. Fantastic service - thank you!

30 October 2024
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Reply from Clare Florist

Thank you so much for your lovely review and we hope to see you again soon

Rated 5 out of 5 stars

The delivery was prompt given it was…

The delivery was prompt given it was ordered overseas,
information regarding the delivery was on point too.

The recipient was extremely happy with the flowers so that's what counted at the end of the day. Thank you!

15 October 2024
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Reply from Clare Florist

Thank you so much for your lovely review and we hope to see you again soon

Rated 1 out of 5 stars

On my brother-in-laws passing

On my brother-in-laws passing, I ordered flowers to be sent to my sister in Dalston. They were to be delivered October 18. A few days later, when I inquired, I was told the driver "could not find the address". Gave more specifics, even though this is where the mail is sent, and was assured they were to be delivered October 24. NOTHING

17 October 2024
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Reply from Clare Florist

We are very sorry for this and we have escalated this with the courier company to see what has gone wrong. I know you have been in contact with our customer service team. Once again we are very sorry

Rated 5 out of 5 stars

Clare’s florist is Simply The Best!!

Clare’s florist is simply the best!!
The flowers are stunning, the best quality out there and very affordable. I wouldn’t use any other florist.

29 October 2024
Clare Florist logo

Reply from Clare Florist

Thank you for your lovely review and we hope to see you again soon

Rated 5 out of 5 stars

Excellent customer service

I have used Clare Florist several times now, the flowers are always beautiful. This time I had a question about the delivery - I sent an email at 6.40pm and received a reply within 5 minutes. Excellent customer service!

29 October 2024
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Reply from Clare Florist

Thank you so much for your lovely review and we hope to see you again soon

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