Clarity Healthcare Reviews 

50
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and welcoming staff, noting that the medical procedures are remarkably quick, completely painless, and thoroughly explained from start to finish. Patients feel exceptionally well cared for and note the effortless booking process and excellent ongoing communication. Though some reviewers were not happy with minor logistical hiccups such as slight arrival delays, scheduling setbacks, or equipment adjustments during initial checks, the general feedback reveals highly successful outcomes. People consistently appreciate the dedicated personal support and expert guidance provided by the team throughout their entire healthcare journey.

What people talk about most

Service

Users describe positive interactions with service, highlighting exceptional clinical care and efficient... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as friendly, welcoming, and... See more

Customer service

Customers had positive experiences with customer service, expressing deep satisfaction and appreciation for... See more

Product

People report positive experiences with product, highlighting the unbelievable improvement in their vision... See more

User experience

Clients share positive opinions on user experience, highlighting an effortless, professional, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was contacted within 2 hours of expressing an interest in going for private treatment. The gentleman who called me, Daniel Willis, was polite, friendly, and explained the process in detail, checkin... See more

Rated 5 out of 5 stars

Excellent service from start to finish. Dr Tint explained my options very clearly: I opted for the trifocals, with each eye dealt with a fortnight apart. The surgery went very smoothly and quickly too... See more

Rated 5 out of 5 stars

Excellent, timely treatment at all stages. The outcome has been excellent with no problems at all. My only complication was the entry system into the building in Edinburgh and getting up from the chai... See more

Rated 5 out of 5 stars

A "terrifying" prospect was made almost enjoyable by Clarity. Dr Tint is a remarkable surgeon who talked me through what he would be doing, and suggested doing my 2 cataracts 4 weeks apart, so that... See more


Company details

  1. Ophthalmology Clinic
  2. Private hospital

Written by the company

At Clarity we believe in the power of health to transform lives. Clarity exists to offer you more choice across a broad range of private treatment options, enhancing access to care beyond NHS-funded services. Our expert team are passionate about helping you achieve peak health and Clarity. We go beyond standard care. We offer a comprehensive suite of advanced diagnostics, treatments and tests using superior equipment. Allowing for precise evaluations and personalised treatment plans. We’re proud to offer our cataract patients the latest lens technologies, including premium monofocal, trifocal, and toric options, ensuring you receive truly tailored care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

50 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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4.6

All reviews

(50)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

I was made comfortable throughout the…

I was made comfortable throughout the whole process. That was right from the reception and the nurses who examined me. The Doctor who carried out the procedure explained to me step by step as he went through the process. Dan Willis kept me well informed from the start of the appointment up to today.

4 June 2026
Unprompted review
Clarity Healthcare logo

Reply from Clarity Healthcare

Thank you for taking the time to share your experience, Benon. We’re delighted to hear you felt comfortable and supported throughout your journey with us.

It’s especially pleasing to know our team and Dan helped you feel informed and reassured at each stage.

Best wishes,
The Clarity Team

Rated 5 out of 5 stars

I was treated with respect from the…

I was treated with respect from the start with the first phone call then my first visit with the receptionist. Finally my first consultation with the Doctor. Unfortunately the treatment of Lasers was set back 13 weeks by the NHS so I decided to pay for the treatment which I achieved in two weeks. I am so grateful to all the staff involved and the treatment I received was tremendous in every way and highly recommended.

21 May 2026
Unprompted review
Clarity Healthcare logo

Reply from Clarity Healthcare

Thank you for taking the time to share your experience, Patricia. We’re delighted to hear you felt respected and well supported from your first contact through to your consultation and treatment.

We understand the delay to your laser treatment was frustrating, and we’re glad we could help you move forward sooner with a positive outcome.

Best wishes,
The Clarity Team

Rated 5 out of 5 stars

Sarah and Dan are excellent

Sarah and Dan are excellent. They are friendly, polite, punctual and professional. They communicate clearly and ensure effective follow-up. They are great assets to the Clarity team!

29 May 2026
Unprompted review
Clarity Healthcare logo

Reply from Clarity Healthcare

Thank you for your feedback, Mazen. It’s always appreciated when the efforts of our team are recognised.

Kind regards,
The Clarity Team

Rated 5 out of 5 stars

Excellent service and communications.

Excellent service and communications, especially by Daniel Willis who made the arrangements for the procedure. On the day, the staff were friendly and professional and kept me informed about the proceedings.

28 May 2026
Unprompted review
Clarity Healthcare logo

Reply from Clarity Healthcare

Thank you for taking the time to leave a review, Geoff. We’re pleased to hear that Daniel helped make the arrangements straightforward and that you felt well informed throughout your visit.

We really appreciate your feedback and your kind words about your experience.

Best wishes,
The Clarity Team

Rated 5 out of 5 stars

I used the private service

Loved the service. Am an NHS patient of the company and wanted some options the NHS would not offer. Really good to know what they were. Very happy with the consultant.

8 May 2026
Unprompted review
Clarity Healthcare logo

Reply from Clarity Healthcare

Thank you for your review, Randeep. We’re glad to hear you found the consultation helpful and that you were able to explore options that supported your needs beyond what was available through the NHS.

We appreciate you taking the time to share your experience with us.

Best wishes,
The Clarity Team

Rated 5 out of 5 stars

Professional at all times

It was very encouraging to realise that they had sought out a surgeon with multi experience of my MIGS, Toric and cataract requirements who came for the day to do each of the operations.
On both I felt that the process of checking and rechecking every stage was very professional.

7 May 2026
Unprompted review
Clarity Healthcare logo

Reply from Clarity Healthcare

Thank you for your feedback, Deirdre. We’re pleased to hear your procedure felt thorough and professionally managed, and that you had confidence in the team throughout.

We really appreciate you taking the time to share your experience.

Best wishes,
The Clarity Team

Rated 5 out of 5 stars

.Great Treatment

Dan .
Yes all went well, we appreciate time and effort,In finding me an appointment that suited my circumstances it's not very often we find the personal
Tuch.
Thank you so much Dan Willis
Great service

26 May 2026
Unprompted review
Clarity Healthcare logo

Reply from Clarity Healthcare

Thank you for your kind words, Les. We’re glad Dan could help arrange an appointment that suited your circumstances.

We really appreciate you taking the time to share your feedback.

Best wishes,
The Clarity Team

Rated 5 out of 5 stars

All went as described

The appointment was arranged to suit me and I was seen on time.
The experience was just as described in the booklet.
I am very pleased with the outcome and the supporting advice.

21 May 2026
Unprompted review
Clarity Healthcare logo

Reply from Clarity Healthcare

Thank you for your review, Russell. We’re pleased to hear your appointment was easy to arrange and that everything ran smoothly on the day.

It’s great to know you’re happy with the outcome and the support provided.

Best wishes,
The Clarity Team

Rated 4 out of 5 stars

Brilliant surgery, lovely staff but I may as well gone nhs

All the staff were wonderful. Helpful and friendly (especially Sarah Barber). The surgery went really well and I had great confidence in Dr Tahann.
BUT...I went with Clarity because they had premises in Macclesfield. I ended up having the op in Stoke which was dire. I paid for the procedure and expected better treatment than a cup of cheap coffee.

15 May 2026
Unprompted review
Clarity Healthcare logo

Reply from Clarity Healthcare

Thank you for your feedback, Judith. We’re really pleased to hear the team and your surgery experience were positive overall, and that you felt confident in the care provided.

We’re sorry to hear the location did not meet your expectations, and we appreciate you taking the time to share this with us as it helps us improve future patient experience.

Best wishes,
The Clarity Team

Rated 5 out of 5 stars

Ever staff member was excellent

Ever staff member was excellent, the. COst was very good. Consultant was very very helpful. And the procedure only took 5 mins .

27 April 2026
Unprompted review
Clarity Healthcare logo

Reply from Clarity Healthcare

Thank you for your kind review, Ray. We’re delighted to hear the team was helpful and that your procedure went smoothly.

We really appreciate you taking the time to share your experience.

Best wishes,
The Clarity Team

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