Terrible customer service
Over the last few years we as a family purchased 3 double divans with Hypnos pillowtop mattresses from Clarkes Furnishers in Maidstone Kent. After less than a year the first mattress became as hard as concrete and following an engineers inspection the mattress was deemed to be faulty and replaced. The following year the second identical Hypnos Pillowtop mattress (my daughters) went the same way as the first, hard as concrete and Impossible to sleep on without ending up with back pain. This mattress was duly inspected but this time even though the mattress was identical to the first it was not judged to be faulty. After receiving no help from Clarkes or Hypnos I eventually contacted the CEO of Hypnos. He explained that I should have received better customer service from Hypnos and said he had informed Clarkes to SUPPORT US IN CHOOSING a new mattress. Clarkes however decided we would receive a Hypnos pillowtop Alvescot mattress. I asked if I could pay extra to get a gentle non pillowtop mattress but she would not allow this and said this was a goodwill gesture and we did not have a choice even though the CEO of Hypnos said we could choose one with their support. This pillowtop mattress after a year is now extremely hard and painful to sleep on. Clarkes customer service is disgusting. They were not paying for the mattress Hypnos was and they should have allowed me to choose my replacement mattress. She told me in uncertain terms that the replacement was a gesture of goodwill, which it wasn't it was replacement of a faulty mattress. I will not purchase another thing from Clarkes and we now have to find the money to purchase a new mattress.