Clarksukoutlet Reviews 

I’m calling them today as I’m at the evri drop off to print the label and they haven’t sent the QR code so that I can print it, I’ve tried to call 3 times and been cut off on the 27th minute 3 times - I’ll never order from Clark’s online again I’m really really appalled and frustrated that I’ll have to take my return back home with me - a costly and wasted trip!!!

Hamble Oak Black Patent.
Please do not waste your money! I have been wearing this specific model for years and know it very well — I still have an older pair which I continue to wear, even though they are now quite worn.
The model you see in the pictures is not the one you will receive.
In addition, one of the shoes I have received appears to be defective, with the sole uneven and clearly not manufactured to standard.
They have downgraded the quality standard to a shocking low level (this was my second chance in two months that I had given them).
Have a look around as there are better options for this model, do not keep trusting Clark’s.

P.s. customer service absolutely useless as they want to me to go to a store to asses the uneven sole. Don’t have time for that (there is a reason why I bought online…). Therefore, no refund for me.
Quite a disgraceful experience. Lesson learnt.

Clarks did not deliver all the items in my parcel. I had ordered some trainers and they did not get delivered but they won't send them again, just refund me, which means I have to pay for postage again and I will lose out on the discount that I had. This is really poor. There should be an option to send the item out again. Really disappointing and puts me off using Clarks

Called the shop for a particular shoes and requested to be kept for my child. Managed to buy it after. The store manager (Marita) and her assistant (Catherine) at Clarks O2 outlet shopping are very kind & helpful, their customer service is worth 5*. Thank you

Customer service what customer service!!, no response from contact form and continuous on hold until cut off on telephone. Trying to return, but I do not have an Evri drop off and no option to to get a Royal Mail label, will happily pay the £2.95 just to return these unusable shoes

I bought my Grandaughter a pair of shoes Crown wish kid for her return to school 2/9/25
The shoes looked very good and sturdy up until after barely 1 month of wear the velcro would not stick down
I contacted Clarks online to explain my disappointment as not up to usual standard.I also sent images of the faulty shoes
The lady from customer service was most helpful and I received a full refund within a few days
I have purchased a different pair for my Grandaughter with actual buckles instead of velcro

Child shoes were awful quality. So shallow, they don't even come up to the ankle! And if you need an orthotic, forget this shop, anywhere is better than here. And when it comes to a return, this is the worst company I have ever dealt with, even online platforms like shein and aliexpress have a much smoother refund process. Currently it's 7th October, I returned the shoes via evri on 29th September. At this time I have no shoes and clarks still have my money, not even close to sending my funds as the evri tracking started and stopped on the day of return. I have spoken to customer care who said I have to wait 14 days, but the email sent to me says 7 business days. Which have now passed and nothing is happening. A despicable company which used to be something Britain could be proud of. AVOID AVOID AVOID

No one picked calls after I discovered I was over charged for my order. I didn't order for express delivery but the system automatically switched to express delivery for my order. I was highly disappointed that no customer service representative was available to pick calls for 1 hour. The management need to look into this unprofessional attitude. Calls to the stores were helpful, but there was nothing anyone could do from the stores.

Received a £10 voucher to shop online for an over £50 spend. Was going to visit store and in hindsight would’ve been easier. Bought 2 pairs of shoes at £70 each for my son starting College, with intention of returning one pair for sizing. Discount applied, however, upon return of 2nd pair.. I was credited only half the discount amount...therefore did not receive the vouchers full value so pointless encouraging me to shop online. In store doesn’t have much variety and they encourage you to shop online too…I think it’s time to shop elsewhere now.

Having read the reviews on here I was reluctant but decided to give it a go! Perhaps as I was ordering sandals not school shoes that made a difference. But I got an absolute bargain, shoes arrived really quickly and they’re brilliant. Would 100% order from here again.

Really poor customer experience. Placed order for school shoes and received cancellation for one pair after a few days (despite fact that same pair was still showing as available on website). Tried calling customer service and waited on phone for over 40mins before being cut-off. Have sent multiple emails and no response. Eventually got through on phone and customer service agent couldn't have cared less (classic - computer says 'no' response). Told me they would have to email someone to escalate but couldn't confirm if or when would get a reply. 2nd pair wasn't delivered on time so I had to order alternative pair from elsewhere. Clarks refused to cancel my existing order even though it was late. Shocking experience - would advise to shop elsewhere

Placed order for 2 pairs of sandals on 22/8. Order arrived in 2 different parcels from 2 different couriers & on different days. There is a problem with the sandals . I have contacted them the day after the second pair was delivered on 29/8. I have not had a rely as yet. On desperation I have tried ringing them 3 times to no avail. They simply do not answer the phone & all you get is loud music with a automation person referring to their website! I have now escalated to a complaint....but still no response! I was hoping to resolve this as they only allow 14 days to return. Disappointed with this company.

I have ordered 3 times in the past week using a gift card and on the expected date of delivery it has always been cancelled. Getting very frustrating. Im stuck with a clarks gift card and I can not seem to buy school shoes.

Ordered school shoes over a week ago, no movement, expected date way past and still not even dispatched, tried getting through, no answer, on hold 40+ minutes each time (called 4/5 times) one time they must have pressed the wrong button because instead of disconnecting like usual it went through only i could hear them but not them me, heard lots of chatting and laughing (no phones ringing no professional convos showing any were on the phone) eventually gave up and had to hang up. Finally got though after 50mins on the 5th or 6th call only for them to say that the shoes were coming from all different places and would take time but they couldn't do anything but escalated it and would 'get back' with an update that evening. Did they? Don't be silly! Kids only start school in a few days and these were the only shoes my daughter wanted, can't get the size anymore as sold out and can't afford it honestly until I get a refund. Absolutely terrible honestly.

Another single star and another poor experience. I ordered two pairs of shoes — one pair for each of my twins. One pair of shoes arrived — even though the despatch note states that two were in the parcel. I called the helpline and sat on hold for over 10 minutes waiting to speak to a human... I didn't manage to. I've used the form on the website (as they don't appear to have an email; all emails are marked no-reply), but no one has replied.

I can't speak to anyone. I can't seem to flag that I've paid for shoes I've not received. It feels like a scam site, masquerading under the trusted Clarks name.

Thankfully, I paid for the shoes with my credit card, so I'll try to get a refund through them. Then I'll be ordering the second pair of shoes elsewhere.

Avoid this site like the plague. It needs to be shut down.

Order was supposed to arrive over a week ago. Never progressed past “ expecting it “ evri seem to have lost it. I’ve messaged Clark’s through their online form 3 times. No response. No shoes , can’t do another order as no refund. Absolutely awful

Shoes are fine, but delivery is via Evri, do not expect delivery anywhere near on time. I don't I'll use the Outlet online ever again.

Placed an order for a shoe that appeared in stock
Order was later cancelled by them as they didn’t have the stock. Frustrating. And money went out for order and had to be refunded

Once again, Order Placed a week ago only to be told that items are out of stock. I would totally understand if one of the items ordered were out of stock but for all the items to be out of stock? Looks like Clarks are accepting orders even when the stock levels are zero or not processing orders on a first come first served basis, in other words pot luck if you get the items ordered. Makes you wonder how many customers are receiving out of stock automated emails. Left dissapointed once again. Just a quick message to Clarks, get your house in order and stop letting down customers.

Another company with an overwhelming majority of one star reviews.
Here’s mine.

1. Ordered two pairs of shoes
2. 1st pair cancelled (OOS) after six days
3. 2nd pair cancelled (OOS) after seven days
4. Nine days on and still no refund

I called them and was immediately told that the wait time was 30 minutes.
With regard to a complaint about a retail outlet, the only thing worse than having the frustration of not being in some sort of control over what’s happening to your own money, is knowing that, despite the huge number of one star reviews, they never respond, suggesting that they don’t actually care about their customers.

AVOID!! AVOID!! AVOID!!