CleanFreak.com Reviews 

1,971
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the website is simple to navigate, making the entire ordering and purchasing process exceptionally fast and straightforward. Many people state that customer support representatives are extremely helpful, kind, and quick to resolve any questions or issues that arise. However, some customers also noted that certain items arrived covered in dust or looking dirty, requiring additional cleanup before use. A few reviewers additionally noted frustrating shipping delays, pointing out that delivery times were unpredictable or significantly slower than expected. Others mentioned minor packaging flaws or missing small parts that required subsequent follow up with the support team.

What people talk about most

Product

Clients share positive opinions on product quality, noting that items arrive promptly and as described.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting ultra fast shipping... See more

Customer service

Users describe positive interactions with customer service, highlighting superb assistance and helpful... See more

Order

Consumers find the ordering experience to be highly positive, highlighting quick, simple, and user-friendly... See more

Quality

Reviewers highlight ambiguous aspects of quality regarding the equipment and products. While many consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Items ordered and shipped at the way to the west coast fairly quickly. Everything i ordered was of good quality and packaging was adequate for safe shipping, except for one threaded sprayer tip pipe b... See more

Company replied

Rated 4 out of 5 stars

We love the stream clean machine. We bought the upholstery cleaner but when we use it, steam doesn't come out, only cleaning liquid. Shipping was very expensive too.

Company replied

Rated 5 out of 5 stars

Customer service was superb!!! And the floor machine was easy to unload, handle and operate for a woman in the business. Thanks Clean Freak for all my supplies you've provided to help me run my busin... See more

Company replied

Rated 5 out of 5 stars

all equipment was accounted for, nothing missing or damaged, no regrets on purchase, ease of use of equipment, makes my job faster and easier. the people I spoke to were very helpful. when deciding to... See more

Company replied


Company details

  1. Cleaning products supplier
  2. Industrial vacuum equipment supplier
  3. Vacuum cleaner repair shop
  4. Vacuum Cleaner Shop
  5. Vacuum System Supplier

Written by the company

CleanFreak offers secure online shopping for janitorial supplies, carpet cleaners, and floor maintenance equipment. We carry in stock flood restoration equipment, floor scrubbers, burnishers, carpet shampooers, air movers, and more.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,971)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered New handle for my carpet…

Ordered New handle for my carpet extractor,
Gentleman who assisted me ,was on top of his game.
Much appreciated CF.
All the Best

29 April 2025
CleanFreak.com logo

Reply from CleanFreak.com

We appreciate you ordering through CleanFreak. We appreciate your feedback!

Rated 5 out of 5 stars

Great experience

Although the item I ordered wasn't the correct one (my fault), Cole provided excellent customer service throughout. I will look to CleanFreak for my future parts and accessories needs.

16 June 2025
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Reply from CleanFreak.com

We thank you for your feedback! We thank you for ordering with CleanFreak!

Rated 5 out of 5 stars

Excellent Experience

It took less than two hours from my initial phone call to receive a quote, submit a tax exempt form, have that form go to their accounting, receive an updated quote and order the items I needed. Cole, who answered my call, was fantastic - and fast! I greatly appreciated his help.

2 June 2025
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Reply from CleanFreak.com

We thank you for your feedback! We thank you for ordering with CleanFreak!

Rated 5 out of 5 stars

Good service at a great price

We ordered online and got our item delivered in days. It was easy to do and we received great customer support for a few questions we had regarding delivery and ordering

12 June 2025
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Reply from CleanFreak.com

We thank you for ordering with CleanFreak!

Rated 5 out of 5 stars

If I could give more than 5-stars I…

If I could give more than 5-stars I would! Great job!! I really appreciate everything this company does. They helped with absolutely everything I needed and gave exceptional support especially when it counts.

10 June 2025
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Reply from CleanFreak.com

We thank you for your feedback! We thank you for ordering with CleanFreak! We are happy to assist and support you!

Rated 5 out of 5 stars

Second time ordering from them

Second time ordering from them, great experience, fast shipping is a plus also.

10 June 2025
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Reply from CleanFreak.com

Thank you for ordering with CleanFreak! Thank you for your feedback!

Rated 5 out of 5 stars

The right machine at the right time at the right price

They had many different varieties of machines to choose from I found one that fit my need also that from the time I ordered to the time I got the package delivered to my house was a very short turnaround quick delivery and I need it this machine quickly the price was compatible to other companies and I'm just totally satisfied and happy that we was able to get the machine we needed at the price we can afford in a timely manner this is not the first time I dealt with clean freak I have gotten stuff from them before and the results was also great then too when I need something else I will be going back to their website thank you clean freak

5 June 2025
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Reply from CleanFreak.com

Thank you for ordering with CleanFreak! We appreciate your feedback!

Rated 5 out of 5 stars

Damaged unit replaced fast and without hassle

The unit I purchased arrived damaged. Kathryn MacLane from CleanFreak customer service was extremely prompt and communicated clearly to replace the unit within a week from my claim. It was customer service as it should be - excellent! Thanks!

19 May 2025
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Reply from CleanFreak.com

We thank you so much for your feedback. We look forward to looking working with you in the future. We will be in touch with you on Monday regarding your pick up as well. Thank you for ordering with CleanFreak!

Rated 5 out of 5 stars

Kathryn you are amazing

My expirence with this company is Amazing I had a problem with the delivery by UPS and Kathryn was the person who help me from start to finish and I got my carpet extractor this lady was truly a placent and wonderful women to talk to so thank you ....

22 May 2025
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Reply from CleanFreak.com

Thank you for your feedback, Luis. Thank you for ordering with CleanFreak, as well and your patience with the process of replacement. We are so glad that your carpet extractor finally delivered successfully and that claim was filed on original. We look forward to assisting you again. Have a wonderful day.

Rated 1 out of 5 stars

Never received the item I ordered and…

Never received the item I ordered and paid for!

27 May 2025
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Reply from CleanFreak.com

Hi Seth- We have shipped your order twice and it seems that UPS keeps having issues with losing the product in transit. My hunch is due to the small item. Would you like for us to issue a credit or try again? I issued the replacement when we last talked and it shipped right away. I reached out to OPS and UPS last night to check into it's wherabouts. I will be in touch. Ticket KS405376

Rated 5 out of 5 stars

Gonna order more …

Exactly what I’ve ordered and delivered in a timely fashion and all there. So good I’ve been told to order more accessories for the machine.

7 May 2025
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Reply from CleanFreak.com

Thank you for your feedback. Thank you for ordering with CleanFreak.

Rated 5 out of 5 stars

Thank you so much 😃

Thank you so much for the product was shipped out quickly and my machine is working great, will for sure buy from you again. Greatly appreciate you all.

21 May 2025
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Reply from CleanFreak.com

Thank you for you ordering with CleanFreak! We greatly appreciate you as well!

Rated 5 out of 5 stars

Super Coach Pro 6 quart

Received the vacuum, extra bags & replacement HEPA filter undamaged & as indicated on website. Vacuum came with great instructions on use, maintenance & fitting backpack straps. The bags seem a little small but they are effective at keeping the dirt contained. The vacuum feels lighter than I thought it would & the straps distribute the weight securely & effectively. The mesh accessory bag is fantastic to hold everything & the "pest" attachments are great for getting under appliances, in vents & other tight spaces. The carpet/floor attachment doesn't work as well as expected.

5 May 2025
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Reply from CleanFreak.com

Thank you for ordering with CleanFreak. Please let us know if you have any questions.

Rated 5 out of 5 stars

Hello Good Well

Hello Good Well, the experience is that everything went very well. They've helped me so far. I haven't used the machine yet, but I hope to use it soon and that it works well. Thank you all, very good, thank you.

15 May 2025
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Reply from CleanFreak.com

Thank you for ordering with CleanFreak!

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