Clearwell Mobility Reviews 

We needed guidance on buying a rollator. As a result my wife tried out three variants and happily purchased the most suitable one for her. Jo, the manager, was totally friendly and helpful without being at all pushy. This again confirms Eastbourne Clearwell as our go-to place for all our mobility needs.

Sold a product that wasn’t suitable for my needs and I repeatedly expressed the importance and why I needed this equipment and was told totally incorrect and misleading information and the product didn’t do as I was promised by the very rude and abrupt sales women who obviously was losing patience with me asking questions and I could tell she just wanted to get rid of me so i felt rushed and despite her telling me it was then right product I wasnt sure it was the right thing to help me but she obviously had more important things to do and I felt I was in her way so just bought it so I could leave trusting her advice. Anyway, the product was right and wasn’t useable but I was told I couldn’t return it due to nature of product, although I repeatedly asked if she is sure it will fit and work and was told it would and it was the best option for my condition and was totally wrong for both my condition and fittings. It’s not the first time I have found this particular worker unpleasant and talking to friend at my weekly group i attend, others use the shop and have had a similar experience with the same lady. The other lady that I think is the manager is lovely but the other one is very bad for your shop. Another local shop that offers care services have started offering the products many of us use and are now going there for personal items.
I also chose to purchase the item and pay the VAT instead of completing a form I was told I could fill in as I just wanted to leave as quickly as possible as she was just so rude and spoke down to me. I won’t be returning and I’ll shop elsewhere. Also want to say that a lot of items are cheap and nasty and pricey, I will look elsewhere in future as service is so bad and wasn’t worried about me, just wanted my money and to sell me something.

We went into the Portslade shop today looking at chairs. Very nice sales person called Marian was so helpful. She showed us how to change the settings on the demo chair and said we could buy it. This saved us having to assemble at home and was so useful. We took it home and are delighted with it. Above all it was so nice to have a physical shop that we could try different chairs and speak to a sales person who knows all about the product. Will definitely shop there again.

Wow... what can we say. Jo and her staff at the Eastbourne branch, went over and above for my elderly mother. Nothing was too much trouble for them. 1st class service there.

The service we got from Teresa was amazing, she knew her stuff and was very understanding and helpful.

Staines Branch what a great experience I am 85 years old an spent best part of my life in Retail Management so I know just how hard it is to get staff that care, all staff at your Staines Branch were so polite and helpful so I would have no hesitation in recommending this company THANk YOU ALL AT STAINES MY NEW PHOENIX SCOOTER ARRIVED TODAY IM VERY PLEASED WITH IT GRAHAM SCOTT.

Staff so incredibly helpful and go out of their way to patiently answer my endless questions. Good quality products at reasonable prices.

Excellent range of products and gold star service from the member of staff in the Eastbourne Clearwell Mobility shop. We purchased a number of useful items and the member of staff was excellent, knew the products well and was so very helpful.

Purchased a Rollator and a Rise&Recliner chair.
Went in last week with the idea of purchasing the above, Jo gave us all the information that we asked for & was happy that we went away to consider our purchase.
We back today asked a few more questions and complete our purchase, took the Rollator home with us & looking forward to getting our chair in 6 to 8 weeks time. Thank you Jo for all your help.

Thank you to Tracey at the Clearwell Mobility shop in Eastbourne. Very helpful and patient.

I had rung the Crawley branch and spoke to a very lovely lady called Claire as I had lost the screws to my perching stool seat, Claire advised me to come to the shop so she could help me with the problem I had.
On arrival in the shop Claire was so helpful and sorted out my problem tempereraly in till set of new screws could be sort from the supplier .
Claire was so nice and so helpful l couldn't speak more highly about the service I received.

I visited this company in Portslade to try out folding scooters. Two very engaging and helpful young ladies there who appeared to be inexperienced in the business, but more than made up for that by their very willing and helpful attitude. Thanks girls! I was very happy with my experience. Good range of machines and other mobility items. Highly recommended.

Can’t fault the service and attention from Trish in the Woking branch. Made what could have been a nerve-wracking experience into an enjoyable event.

My husband and I visited the Woking shop last week and found it very calm and friendly. We ordered a few items, we had a phone call to tell us the items were now in the shop just a few days later. We went to collect the items and we asked about their comfortable arm chairs and were given a really good demo of them. When we had finished we collected and paid for our ordered items. Nothing was too much trouble for either of the staff. So good in these times where customers are made to feel as though they are interfering with staff chatting to each other in a shop. Really good experience and thank you.

I've had a kmofy 8 from this shop since February it's done nothing but go wrong ,I've spent all weekend in cause I'm not sure if it will get me from a to be, getting a better one from a different company thank god!

The staff (Jenna and Ali) were very helpful and went out of their way to ensure we were well informed about the goods we were purchasing. We shopped at the Crawley branch.

My wife and I took my elderly parents to the Chichester branch in order to look at chairs and mobility scooters for my father. We were served mainly by Carole.
This proved to be an excellent experience. Carole was very patient, spoke very clearly so that my father (who has hearing difficulties) could understand her, made no attempt to rush him, and made no attempt to hard sell - indeed, on at least one occasion she advised against a more expensive option.
Carole encouraged him to spend as much time as he needed trying out the scooter on various terrains in the car park and on the pavements near the shop. She also encouraged him to try different chairs to find one that suited him.
My father ordered a chair straight away, but was not yet sure about the scooter, so Carole encouraged him to spend a few days thinking about it before making a decision.

We needed to source a chair quickly for my father-in-law. Clearwell were very helpful from start to finish. They arranged a home visit very quickly and he had the right chair for him within 48 hours. The team were very friendly and I would thoroughly recommend them.

Amazing customer experience, can't fault clearwell at all, had my first motability scooter through them and was so impressed I've just ordered my second. Very friendly and knowledgable staff made the whole experience a pleasure.

“Received helpful advice in store. Chair was delivered quickly. Extremely pleased with service.