CleverFiles Reviews 467

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the product to be a lifesaver, effectively recovering a significant amount of data, including files thought to be lost forever, from various devices like hard drives, SSDs, and SD cards. People appreciate the software's ability to preserve folder structures and file names, making reorganization much easier, and its user-friendly interface, even for those without IT experience. The customer service is frequently praised for being professional, patient, and responsive, with many reviewers highlighting the helpfulness of the support team in guiding them through the recovery process. However, some customers also noted issues where the software did not work for them, with files listed as recoverable not actually being restored, or experiencing problems with license activation. A few other people also felt that customer support was cold and dismissive, focusing on policy rather than understanding the user's situation.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers calling it a "lifesaver" and an "essential... See more

User experience

Reviewers highlight positive aspects of user experience, praising the software's ease of use and intuitive... See more

Customer service

Users describe positive interactions with customer service, often highlighting the support desk's quick,... See more

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

People report positive experiences with service, often highlighting the excellent and responsive support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was completely stressed out after accidentally fomatting my drive where i had my precious and very important files of over 1.5TB. After trying other recovery tools that just scattered my files into... See more

Rated 5 out of 5 stars

I have tried others to recover lost and deleted files all made promises. But only Cleverfiles actually recovered my files. The fact that i could review and choose my files before restoring is a plus... See more

Rated 5 out of 5 stars

A 2 TB external Mac drive broke and I thought it couldn't be salvaged. I demoed several disk recovery apps but the only one that worked the best, salvaged the most files, allowed quicklook for valid... See more

Rated 5 out of 5 stars

Disc Drill is an amazing solution. It saved me from a mistake I made when I inadvertently deleted an mp4 from a microSD card. Disc Drill to the rescue! While the first attempt was not successful due t... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

467 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

IT'S A BAIT AND SWITCH COMPANY!!

IT'S A BAIT AND SWITCH COMPANY!!! YOU CAN DOWNLOAD IT FOR FREE... THEN IT TAKES AN HOUR TO FIND ALL THE FILES AND AFTER ALL THAT...
A SCREEN POPS UP SO YOU CAN PAY THEM EITHER $89.00 FOR PRO SERIES OR $499 FOR THE ENTERPRISE VERSION... I WOULD NOT DOWNLOAD THEIR EXE FILE... GO ELSEWHERE.

17 July 2024
Unprompted review
CleverFiles logo

Reply from CleverFiles

We offer a free recovery of up to 500 MB of your data if you use Disk Drill for Windows. There are no limitations on using the preview option in Disk Drill Basic. This way, you can fully evaluate the recovery results by previewing all files you are willing to recover before purchasing Disk Drill PRO.
Besides data recovery, the app includes several free tools.

Rated 5 out of 5 stars

I am a scientific researcher and use a…

I am a scientific researcher and use a lot of large data bases. I usually back up my data to three different hard drives. Over the weekend, I lost my data. If it was not for this product, there is no way I could have finished my work. Forever, grateful.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Good buy

Good buy, good support when activating and product works well with initial recoveries

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Great customer services team and product.

The contact email was replied to immediately and promptly with every further question, in a very professional way. I really appreciated the help I got form the team member David S.

I haven't. sed a product like this before, but this one proved pretty effective, although I didn't expect to get everything back, I got a little less than I hoped for. VERY pleased to get what I did though.

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Saved 2 days of hard work

Saved 2 days of hard work, where 2 other (also paying) software failed. Definitely recommend, all the more as the staff I was in contact with was kind and professional. Thx !

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Best recover software

I am a photographer and it's been since 2012 I've been using DiskDrill. It saved my works lost in damaged HD and computers.
This is absolutely the best software to recover lost files you can have. Monica Silva

26 June 2024
Unprompted review
Rated 1 out of 5 stars

Upgraded option fails to recover any part of 2.5TB

Paid for an upgradeed version of the ssoftware to aid in the recovery of a large folder I had just accidently deleted from an external drive. Despite the high rating of success it forecasted nothing of the 2.5TB it recovered was useable. Everythig was corrupted and lost. Do not waste your time or money with this company. The company has replied with a nonsenical response, claiming that I could have used a free preview feature to assess the recoverability of my files before upgrading. I did do this an the files were shown to have a high degree of recoverability. I had to upgrade due to the volume of files I was aiming to recover, as listed in my initial review. Unfortunately, despite their preview feature suggesting that there was a High chance of file recover none of the 2.5 TB of recovered files could be opened. Again, do not use this product or expect much from their customer service department.

8 June 2024
CleverFiles logo

Reply from CleverFiles

Hi,

Thank you for sharing your feedback.

The preview option is always available on any Disk Drill version, and it's the only way to confirm that a specific file is recoverable. This is explained in detail before the app launch, in the very first onboarding tutorial. The information on the preview is always accessible within the Help Menu as well.

There are no limitations on using the preview option in Disk Drill Basic. This way, you can fully evaluate the recovery results by previewing all files you are willing to recover before purchasing Disk Drill PRO.

I'd be happy to address your concerns further, please shoot us a message at help@cleverfiles.com and add "Attn. David" to the subject line.

Rated 5 out of 5 stars

The program delivered what it said it…

The program delivered what it said it would. I was able to recover 150 Gb of lost data from a hard drive partition that un-mounted itself. It even temporarily remounted the partition while it recovered the lost files enough for me to speedily recover every file. I initially was skeptical. I had previously bought a cheaper non updating version some years back. This time I bought the full updating version as one never knows when one will need it again (I also received a discount as a previous purchaser). Thanks for the excellent quick support I received from the help desk.

1 June 2024
Unprompted review
Rated 4 out of 5 stars

Drill Dr

Drill Dr. gave me some issues, but the people there worked with me and not only got the program operating properly but issued a partial refund as well.

Note: Before using this or any other recovery software, BACK UP YOUR DIRVE FIRST.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Disk Drill Support - AMAZING

While the main tool for Disk Drill - data recovery has been PHENOMENAL and work every penny I reccently decided to start working with the Find Duplicates tool.

Was having a number of issues getting it to run and engaged support. WOW!!! They were very responsive and took the time to work through the issue with me collecting the needed information and working towards a solution. In the end it was a poor implementation of AFPS on my end and nothing to do with the tool. Changed shares over to SMB and worked flawlessly. GREAT JOB TO THE TEAM!

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Finally I found the best program!

Finally a program that is easier to work with, and also with far more better results.
After having tested several programs (the cheaper ones) the deep scanning gives more problems. Disk Drill does a better deep scan and the results are great!
So for me it is for ever Disk Drill!

30 April 2024
Unprompted review
Rated 5 out of 5 stars

I am the most non-technical person out…

I am the most non-technical person out there. I did a USB flash drive to USB flash drive transfer of years of photos, videos and documents & I lost thousands of my most important files. I panicked & thought all was lost. I did a google recovery search and every source on the internet recommended Disk Drill. Every source also stated that it was the easiest and most accurate recovery product on the market and they were right. I downloaded Disk Drill to my laptop, read all of the recommendations from Disk Drill before starting the recovery process and then followed the recovery instructions. It was so easy. I previewed the lost files and they were ALL recovered. I paid for the upgrade to Pro and went about transferring the files. Ran into an issue the was rectified by David S. Once the files were transferred to a different USB drive and I opened the files all the folders were empty. I emailed Clever Files and David S. responded within minutes and helped me locate ALL my files that were recovered by Disk Drill and save them to a safe location. The issue was not Disk Drill but more than likely the no brand name flash drive that I was transferring to, lesson learned. I highly, highly, without a doubt recommend Disk Drill!!

29 April 2024
Unprompted review
Rated 5 out of 5 stars

The program works!

I tried a competitor's program to recover 1,500 pictures from an SD card and it looked like it could recover all of them before purchasing the license. After I bought it, it didn't recover any of them. CleverFiles offered a 50% discount to try Disk Drill PRO because I had already purchased someone else's very expensive license and so I tried it and Disk Drill Pro recovered 100% of those files. I highly recommend them!

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Best by a mile!

I have tried all the main file recovery software options, free and paid, and can report that Disk Drill is BY FAR the best program in its category. The number of files recovered is well above the number found by its competitors in my experience, and the interface is modern, neat, logical and easy to use. Thanks so much!
Customer service has also been fantastic and provided super-prompt replies to my enquiries.
A great program!

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding customer support

Lost activation key for a CeleverFiles SW purchased through a 3rd party 3 years ago. Svitlana went through hoops to locate my activation key and when all failed, upgraded me to the latest SW version as a courtesy.

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service & performance

Great customer service. They kept an old promise even though a lot of time had passed. Also, when I originally used the program years ago, I think it was by far the best / most effective recovery program when I needed one. For these reasons, I highly recommend it.

17 March 2024
Unprompted review
Rated 5 out of 5 stars

i had a corrupted WD harddrive that one…

i had a corrupted WD harddrive that one day was totally not accessible. i tried tenorshare, and it recovered some files, i thought that was all i could do. I tried one more time with DiskDrill. A lot more images and files were restored successfully, i am so happy to know that all my memories are not lost. Thank you so much for a wonderful product. I really appreciate it

16 March 2024
Unprompted review
Rated 5 out of 5 stars

CleverFiles is Amazing!

Really an incredible company that actually cares about their customers and stands by their word. I have been using Disk Drill for 8 years and it continues to be the best and typically the ONLY solution for data recovery.

12 March 2024
Unprompted review

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