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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, knowledgeable, and very helpful, making their interactions positive and productive. People consistently highlight the excellent and efficient service provided, often noting the quick response times and effective problem resolution. Many reviewers were impressed by how fast the team arrived and resolved issues, often within minutes of their call. However, some customers also noted concerns regarding pricing, feeling that the cost for services rendered was excessive or not clearly communicated upfront. A few other people also felt that the service was unprofessional or rude, with some reviewers expressing dissatisfaction with the overall treatment.

What people talk about most

Staff

Consumers find staff to be positive, often describing them as nice, friendly, and very helpful. Reviewers... See more

Service

Users describe positive interactions with service, highlighting the quick response times and efficiency of... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers reporting significant discrepancies... See more

Response time

Customers consistently note positive experiences with response times, with many reporting very fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quick response to resolve my issues on my conservatory doors. very experienced and knowledgable and fixed very quickly. Would throroughly recommend them if you have any issues.

Rated 5 out of 5 stars

Came within an hour. Sorted out the problem. Great service , good price. Would definitely use this service again.

Rated 5 out of 5 stars

I was locked out, the man was here within 10 minutes. Which was great. Managed to get me in my house within another 10 minutes, also great. But! Then I came to pay! £450!!! Nearly choked. The man was... See more

Rated 5 out of 5 stars

Quick and friendly service, got the issue sorted as promised. Would recommend.


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

82 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.6

All reviews

(82)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

George Preda has done a very good job…

George Preda has done a very good job fixing a lock on our door.

He has been very patient as well as the environment in which he had to fix the door was not a usual one.

So I will really commend his patience and time taken out to fix the handle locks well.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Quick arrival, George was super helpful and able to get the door open quickly after arrival, with a couple of methods he was able to try and success on the first one!

27 May 2026
Unprompted review
Rated 1 out of 5 stars

Rude and a scam

Awful and rude. Got locked out and was quoted £49 provided they didn’t have to change or drill anything - no issue. When the guy came he started picking the lock then stopped and said it would be £120. I explained I was quoted £49 and he said that’s just for the call out but no way does it cost £70 for 2 seconds of him picking the lock as a “small labour charge”.
I then called back the original number and asked about pricing again and the woman now wouldn’t give a straight answer about how much things cost then after going back and forth for a little she hung up and blocked me🤪
Called her back again off a friends phone and firstly she said it was £59 for the call out instead of £49 - then still wouldn’t give a straight answer on how much it would cost despite me being very clear what the issue was - but, never got my answer because when she figured out it was me again she hung up and blocked that number too!

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. George contacted me in advance and despite me being in a rush to do the school run he was courteous friendly and efficient George worked quickly to meet my time constraints. 10/10 effort

22 May 2026
Unprompted review

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