I don't have anymore issues with ClickAsnap. I have given up on them being competent enough to fix their website like it was when I originally created my account. CS lied about what was done and gave... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No doubt company is great,but some processes should be better and easy like tags and title options Because we are unable to upload any photos without unwanted tags,and no option to post and it's c... See more
Company replied
I just signed up a few minutes ago. The sign-in process was very easy. I thought that with the free account I could upload two photos. Evidently I have to wait a week to upload another one.
Company replied
I don't remember much a out this company other than I didnt think the payments were very fair for the photos
Company replied
Company details
- #6 of 6 best companies in Photographer
- #2 of 2 best companies in Advertising Photographer
Written by the company
A message from Martyn Roussel, Director and CEO Clickasnap is under new ownership. My team has been improving the site in many areas. One such area is renewals and refunds. I know from personal experience just how irritating it is to have money taken from my bank account for a subscription without warning. It may be legitimate, but it sucks. I have found that Clickasnap has been doing this in the past. That stops now. We will refund all legitimate claims, with no quibble, if made within 14 days. As we further improve the site and add new features, we want you to come back. We do not want you to have a bad experience. We are setting up reminders to prevent this happening in future. We care about our customers. Thank you, Martyn
Contact info
United Kingdom
- support@clickasnap.com
- www.clickasnap.com
3.4
Average
663 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
FINAL WARNING: Company Refused Refund for Unused Service AND Deliberately Hides Delete Butto
I am updating my review after the company's final response. This company's
practices are unethical.
1，Refusal to Refund: Clickasnap refused to refund £39.99 for an annual subscription that was completely unused for nearly a year.
2, Obstruction of Deletion: The company
deliberately hides the "Delete
Account" button anywhere on their website settings. Users are forced to formally email their support team to close the account.
3, Maximum Delay: After I emailed, the company confirmed they would take up to 30 days to process the deletion, using the maximum time allowed under GDPR simply to create inconvenience.
(See attached screenshots).
Do NOT trust this company with your payment or data. They keep your money for unused services and make it
impossible to leave.
10 October 2025
Unprompted review
Reply from clickasnap
Hi Ying,
Thank you for taking the time to leave your feedback. We’re sorry to hear you feel disappointed with your experience.
Regarding your refund request, as outlined in our Refund Policy which you had agreed to upon sign up, subscriptions renew automatically unless cancelled prior to renewal. Refunds cannot be issued for services that have already renewed or remained active, even if unused, as this is in line with standard digital service practices and consumer protection regulations.
In terms of account deletion, clickasnap fully complies with GDPR requirements. While full erasure requests can take up to 30 days to ensure that all personal data and content are securely removed, users are able to delete their own accounts at any time directly via the app. We do not hide or obscure this option in any way.
We value your feedback and continually work to make our processes clearer and easier to navigate. If you have any remaining concerns, please reach out to our support team directly.
Kind regards
Katy, Customer Care Team.
FINAL WARNING: Company Refused Refund for Unused Service AND Deliberately Hides Delete Butto
I am updating my review after the company's final response. This company's
practices are unethical.
1，Refusal to Refund: Clickasnap refused to refund £39.99 for an annual subscription that was completely unused for nearly a year.
2, Obstruction of Deletion: The company
deliberately hides the "Delete
Account" button anywhere on their website settings. Users are forced to formally email their support team to close the account.
3, Maximum Delay: After I emailed, the company confirmed they would take up to 30 days to process the deletion, using the maximum time allowed under GDPR simply to create inconvenience.
(See attached screenshots).
Do NOT trust this company with your payment or data. They keep your money for unused services and make it
impossible to leave.
10 October 2025
Unprompted review
Not sure how it works
24 September 2025
Reply from clickasnap
Hi Annuciatha,
Your account was banned after it breached our terms of service and community guidelines by uploading stolen imagery. Please note that, as a free account, you were not eligible to access the Paid Per View feature, which is clearly outlined in our terms of service.
We’re sorry that your experience was not what you expected, but protecting the integrity of the platform and the work of other creators has always been our top priority.
Kind regards
The clickasnap team
Reply from clickasnap
Hi LP,
Thank you for your feedback.
We’re sorry to hear about your experience and would like the opportunity to assist you directly. Please reach out to our support team at support@clickasnap.com
, and we’ll do our best to help resolve any issues or answer any questions you have.
We appreciate you taking the time to share your thoughts and hope to get things sorted for you soon.
Kind regards,
The clickasnap team
You are scammer
You are scammers, hi my name's Nourdine ichallal, my address Mail is ichallalnourdne, I have a compte in your company for 1 day's and you banned my whay I don't know , I have a first plane, you taked my money and you go , thanks if I see you, or one member administrator of your company you wille say how you can scams. Fpt
26 September 2025
Unprompted review
Reply from clickasnap
Hi Nourdine,
We’re sorry to hear about your experience and we want to reassure you that clickasnap does not and would never engage in scams. Accounts can sometimes be restricted or banned if they are flagged by our system for potential breaches of our terms of service (such as uploading stolen images, automated activity, or other reasons that breach our terms and conditions), but this is never done without cause.
To help us provide you with the reason for your banned account please contact our support team directly at support@clickasnap.com with your account email and any payment details, so we can investigate further for you.
Kind regards
The clickasnap team
I created a profile
I created a profile , but will not allow a link up with my bank when I hit a certain amount of views , it keeps asking me to sign up and get paid for views.. im already signed.. it suc I give up
23 September 2025
Unprompted review
Reply from clickasnap
Hi there,
Thanks for your feedback, and we’re sorry for the frustration this has caused. To clarify, while all users can upload and share photos for free, in order to be eligible for payment per view, a paid account is required. This is why you may be seeing prompts to subscribe when trying to link a payment method.
If you already have a paid plan and are still experiencing issues, this could be an account setup problem. Our support team would be happy to look into this and make sure everything is working correctly for you — please reach out to us at support@clickasnap.com
so we can investigate further.
We really appreciate you giving clickasnap a try and we hope we can get this sorted so you can continue sharing your work and enjoying the platform.
The clickasnap team
I'm not getting paid:(
17 September 2025
Reply from clickasnap
Hi Fleur,
Thank you for leaving your feedback.
I believe our support team will be best placed to assist you with this. Please reach out via support@clickasnap.com
and a member of the team will be happy to guide you through your ClickASnap journey.
Kind regards
Katy, Customer Care Team
Reply from clickasnap
Hi SkSaiful,
Thank you for taking the time to leave your feedback with us, we are really pleased to hear that you are enjoying App and we wish you all the best with you ClickASnap journey.
Kind regards
Katy, Customer Care Team
bunch of bologna
I posted multiple picture that I took myself and didn’t get a single view cause I didn’t pay you and there were multiple people who used fake picture from google and got MANY views cause they paid you!
16 September 2025
Reply from clickasnap
Hi Conner,
Thank you for sharing your review and we are sorry to hear you did not have a good experience.
To clarify, paying for a membership on ClickASnap does not guarantee views, it only increases visibility by showing posts to a wider audience, plus lots of other benefits depending on the membership that is held. Views come from other users enjoying and engaging with your content!
Regarding the use of images that are not original: we have a strict policy against uploading content from Google or other external sources. If you spot images that appear fake or stolen, please report them using the reporting tool, and our moderation team will review and take action where needed.
Thank you for taking the time to share your feedback. Hearing both the positives and the areas we can improve helps us grow, and you’re always welcome back anytime!
Kind regards
Katy, Customer Care Team
Scam, total fraud App
I joined this site and only wanted to pay for one month of membership, but by mistake, a whole year was charged from my account, which was a lot of money. I emailed them and explained, asking if they could please just deduct the one-month fee and refund the rest, since it’s too much money for me. Their reply was that they don’t believe I made a mistake, and they won’t return any money.
The next thing that happened was that when I was using the app for free, before paying for membership, I was getting lots of likes and views. But after I paid and they charged me a large amount, suddenly I stopped getting any likes or views. This clearly shows that all those likes and views before were fake, just to make people feel good and tempt them into paying for membership, hoping they might earn some money too.
Also, they claim that you can cancel your membership anytime, but in reality, it’s not possible.
I’m telling everyone: this app is a scam and a fraud. Don’t get fooled and don’t subscribe!
10 September 2025
Unprompted review
Reply from clickasnap
Hi Artemis.
We’re very sorry again to hear about your experience.
We do want to reassure you that we provide every member with a full payment summary before any purchase is completed. This summary clearly includes a "Total Due Today" line so that all members are fully aware of the amount and type of subscription being purchased.
Regarding views, please note that numbers can naturally decrease over time unless you are regularly uploading new content or resharing your older images with your followers. Consistent activity helps to maintain movement on your profile and engagement with your content.
We value your feedback and want to help you get the most from your membership. If you’d like further support or tips on maximising your reach, please don’t hesitate to get in touch with us at support@clickasnap.com.
Kind regards
Katy, Customer Care Team
This app is a SCAM!
Total scam! This app is nothing like what it promises. It just takes your money and delivers nothing useful. The features are fake, customer support is nonexistent, and I feel completely ripped off. Stay far away!
1 September 2025
Unprompted review
Reply from clickasnap
Hi Kevin,
We’re very sorry to hear about your experience. We’ve looked through our support portal using the details provided but cannot see that you have contacted us. Please reach out to us directly at support@clickasnap.com
so that we can assist you further and help you get the most from your membership.
Kind regards
Katy Customer Care Team
I'm a beginner on your plateforme and…
I'm a beginner on your plateforme and tell now I've got just views but i'll keep going hope to be paid
31 August 2025
Reply from clickasnap
Hi Nawelmel,
Thank you for your review! We’re glad to have you on the platform keep uploading and sharing your work, and we wish you every success in growing your profile and contributing to our community.
Kind regards
Katy, Customer Care Team
Hmmmm
Hmmmm. A lot of one line 5 star reviews that don't actually say anything. They all seem pretty real, don't they.
3 September 2025
Unprompted review
Reply from clickasnap
Hi Roger,
We’re sorry you feel this way. All reviews are submitted directly by our users, and while some may be brief, they reflect genuine experiences from members of our community. We always encourage honest feedback, whether positive or negative, as it helps us continue improving the platform.
Kind regards
Katy , Customer Care Team
If the setup was more like Pinterest…
If the setup was more like Pinterest where you can just scroll through images
2 September 2025
Reply from clickasnap
Hi Stelly,
Thank you for your feedback. We appreciate your suggestion. We’re always exploring ways to improve the user experience. Your input helps us shape future updates to the platform so stay tuned for what's to come!
Kind regards
Katy, Customer Care team
Reply from clickasnap
Hi Shejine,
Thank you for your review!
We’re glad to have you on the platform . Keep uploading and sharing your work, and we wish you every success in growing your Profile and contributing to our community!
Kind regards,
Katy, Customer Care Team
A perfect blend of joy for my kids and a quality product!
These have been such a joy for my kids. They absolutely enjoy them.
24 August 2025
CaS used to be a great site
CaS used to be a great site, but it has rapidly declined over the past year. There's a lack of innovation, minimal development, and ongoing payment complaints. Overall, it's lost its appeal.
31 August 2025
Unprompted review
Reply from clickasnap
Hi Jim,
Thank you for taking the time to share your thoughts. We value all feedback as it helps us to continue to improve for our members.
We recognise that some concerns have been raised over the years, and this period marks a new beginning for ClickASnap. We are continuing to grow and strengthen the foundations that may have been lacking since the beginning. In fact, the platform has been “bug free” for many months now, which has allowed us to make significant improvements to moderation, search facilities, content exposure, and many other aspects of the platform happening behind the scenes. These enhancements are the result of the dedication of our team and the support of our loyal member base.
We remain dedicated to providing a strong platform for the photography community and we welcome you back at any time to experience these enhancements first hand!
Kind regards
Katy , Customer Care Team
Reply from clickasnap
Hi Llouisis,
We’re sorry to hear you feel this way. Your message isn’t fully clear to us, but we’d like to understand what happened and assist you. Please reach out to our support team at support@clickasnap.com and we’ll be glad to help.
Kind regards
Katy, Customer Care Team
It was very interesting and lot to…
It was very interesting and lot to explore in this media I love it.
25 August 2025
Reply from clickasnap
Hi Mohamed,
Thank you for sharing your feedback with us. Its great to know you are enjoying being a member of our community and we really value your contributions!
Kind regards,
Katy, Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.