Our products from Click Pharmacy arrived safely packaged and at the projected time, via Royal Mail. Also, when I needed to telephone customer services to ask why I had not received email confirmation... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had a really great experience with Click Pharmacy. They are excellent when it comes to handling NHS prescriptions. Whenever there has been an issue, they’ve sorted it out quickly and without... See more
Company replied
⭐⭐⭐⭐⭐ Excellent Service – Highly Recommended! I would highly recommend Mohamed and his online pharmacy. The service has been absolutely excellent from start to finish. Mohamed is friendly, profes... See more
Its always very straightforward placing an order with Click Pharmacy. I've never had any problem in the past and I had no problem this time either. It usually only takes 24 hours to receive the parce... See more
Company replied
Company details
- #93 of 112 best companies in Online Pharmacy
Written by the company
Click Pharmacy provides treatment & prescriptions online for a wide range of conditions in a discreet, secure & timely manner. Contact us today!
Contact info
46 Woodgrange Road, E7 0QH, London, United Kingdom
- 02078673932
- help@clickpharmacy.co.uk
- clickpharmacy.co.uk
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 11% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
⭐⭐⭐⭐⭐ Excellent Service
⭐⭐⭐⭐⭐ Excellent Service – Highly Recommended!
I would highly recommend Mohamed and his online pharmacy. The service has been absolutely excellent from start to finish. Mohamed is friendly, professional, reliable and always goes the extra mile to make sure everything is dealt with quickly and efficiently.
Communication is fantastic, orders are handled promptly, and you can really see that he genuinely cares about his customers. It’s reassuring to know you can rely on someone you trust.
Thank you, Mohamed, for your excellent service. I wouldn’t hesitate to recommend you to anyone looking for a reliable, professional and trustworthy online pharmacy. ⭐⭐⭐⭐⭐
9 August 2026
Unprompted review
Can recommend
Fast replies, speedy despatch, professional and trustworthy
18 July 2026
Unprompted review
Refused order
Refused order. I fill all requirements. They have no business discrimination against. Me If I end ip in A&E Again I will not be happy. I need to doing a normal body function I do not use these to lose weight. It doesn't not work. I hope you experience what I suffer every week. For a month. So you understand the pain. I am in. You have no understanding of pain
15 July 2026
Unprompted review
Good experience of using an online pharmacy
great communication and was pleased they picked up an error I had made! Thanks
second time of using- quick and easy
good service
27 May 2026
Reply from Click Pharmacy
Thank you for taking the time to leave us a review! We're so pleased to hear you had a great experience.Our team is committed to providing excellent service and making the process as easy and convenient as possible.We truly appreciate your feedback and look forward to helping you again soon.Thank you for choosing us!
'Over-the-counter pharmaceutical products
A wide variety of 'over-the-counter' pharmaceutical products at competitive prices. Extremely good customer service and delivery.
Thank you
27 May 2026
Reply from Click Pharmacy
Thank you for taking the time to leave us a review! We're so pleased to hear you had a great experience.Our team is committed to providing excellent service and making the process as easy and convenient as possible.We truly appreciate your feedback and look forward to helping you again soon.Thank you for choosing us!
They really do go above and beyond to…
They really do go above and beyond to help. Staff really lovely and helpful. Gp sends prescription over they make it up then it’s posted next day delivery
11 May 2026
Unprompted review
Reply from Click Pharmacy
Thank you for taking the time to leave us a review! We're so pleased to hear you had a great experience.Our team is committed to providing excellent service and making the process as easy and convenient as possible.We truly appreciate your feedback and look forward to helping you again soon.Thank you for choosing us!
Placed an order yesterday
Placed an order yesterday. No confirmation email. Money taken from my account, but says it was a website 'Cick'pharmacy.co.uk, and not'Click'pharmacy.co.uk. Getting worried about all the negative reviews now!
3 June 2026
Unprompted review
Reply from Click Pharmacy
Hi, we're sorry to hear you're concerned.
If the payment reference shows "Cickpharmacy.co.uk" rather than "Click Pharmacy", this can sometimes be due to how bank statements abbreviate merchant names, but we'd like to investigate this for you and make sure everything is in order.
Please contact our customer support team with your full name, order details, and the email address you used when placing your order. We'll check whether your order was received, help explain why you may not have received a confirmation email, and resolve any issues as quickly as possible.
We understand how worrying this situation can be, and we're committed to getting to the bottom of it for you.
Good service and wish i can buy a…
Good service and wish i can buy a yearly supply in one go. Thanks
27 May 2026
Reply from Click Pharmacy
Thank you for taking the time to leave us a review! We're so pleased to hear you had a great experience.Our team is committed to providing excellent service and making the process as easy and convenient as possible.We truly appreciate your feedback and look forward to helping you again soon.Thank you for choosing us!
I ordered two Avoca caustic pencils…
I ordered two Avoca caustic pencils from Click Pharmacy and they arrived in good time, suitably packaged and in good order.
27 May 2026
Reply from Click Pharmacy
Thank you for taking the time to leave us a review! We're so pleased to hear you had a great experience.Our team is committed to providing excellent service and making the process as easy and convenient as possible.We truly appreciate your feedback and look forward to helping you again soon.Thank you for choosing us!
Delivery is quick, but if you have a query forget it, they don't answer!
I had a query I wanted answered before the delivery and it never was - despite emails and an attempt to call (clearly phonelines are not even open).
27 May 2026
Reply from Click Pharmacy
Hi, we're sorry to hear about your experience.
We apologise that your query wasn't answered before your delivery and that you were unable to reach us by phone. We understand how frustrating this must have been, especially when you needed timely information.
Please get in touch with our customer support team again, quoting your order details, and we'll make your enquiry a priority. We're also reviewing your feedback internally to help improve our response times and communication.
Thank you for bringing this to our attention.
BAD EXPERIENCE
Take no notice what you see and pay for on their website. because they show well known premium brand medicine's and then send you generic cheaper brand med,s that I've had before and cannot use. Tried messaging them but they won't pay for return postage saying the pictures on their web site are for illustration purposes only.
If you're looking for a particular brand and don't want a lucky dip stay clear of this site.
Just another money making racket on the internet.
8 May 2026
Unprompted review
SCAM! Do not buy from here unless you want to loose your money
SCAM!!
I thouhht others were just being moany but I ordered, got no email confirmation, paid for next day delivery.
Won't answer calls, next day and no meds, won't answer emails.
Now have the stress of claiming back through my bank.
AVOID AT ALL COSTS!!!!
8 May 2026
Unprompted review
Bad experience
Bad experience. Ordered medicines on 3rd May with a standard delivery, and was expecting to be delivered by 6th May. I've sent an email on the evening of 6th May, no response by mid next day. Tried phone call twice, no answer. Early afternoon today (7th May) got an email that the order has been dispatched. Think before you order through this pharmacy; there are many others you can use with peace of mind.
7 May 2026
Unprompted review
Reply from Click Pharmacy
Thank you for taking the time to leave us a review! We're so pleased to hear you had a great experience.Our team is committed to providing excellent service and making the process as easy and convenient as possible.We truly appreciate your feedback and look forward to helping you again soon.Thank you for choosing us!
Did not deliver full order refuse to…
Did not deliver full order refuse to answer any corespondance. Stole my money do not use.
16 April 2026
Unprompted review
Placed an order and didn’t received a…
Placed an order and didn’t received a confirmation email, checked website and order has been placed. No response from customer service email and could not get through to anyone by phone. These have all the hallmarks of fake traders, do not use.
20 April 2026
Unprompted review
Ordered Sumatriptin tablets and paid…
Ordered Sumatriptin tablets and paid extra for next day delivery not received the tablets and Clickpharmacy had taken the money from me £18.94 I have sent 3 emails HAD NO RESPONSE and made 3 phone calls and can’t get through. I am going through my bank and going to do a dispute with them to help me (but have to wait 15days. This is my first time using this company and definitely won’t be using them again. They take your money and don’t deliver. Joan
22 April 2026
Unprompted review
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