Clifton Cameras Reviews 

1,869
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast delivery services and the exceptional packaging that ensures delicate equipment arrives safely. People consistently highlight that the staff members are extremely knowledgeable, friendly, and provide brilliant guidance both in-store and over the phone. Buyers also appreciate the competitive pricing and the seamless process when purchasing or trading in photography gear. Some reviewers were not happy with occasional delivery delays, stock discrepancies listed on the website, and frustrating courier experiences. A few customers also noted receiving packages damaged in transit or encountering unexpected communication gaps regarding orders.

What people talk about most

Product

Customers expressed great satisfaction with the products, highlighting fantastic performance, competitive... See more

Service

Reviewers mention positive feedback about service, frequently highlighting prompt and responsive... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting that representatives are... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive next day or... See more

Order

Users describe positive interactions with order, highlighting a swift and straightforward online purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great day at the Swarovski Optik Day in Clifton Cameras Cheltenham store 18/03/26. Really looked after by all the staff at Cliftons & the Swarovski rep too. Tried out Swarovski Bino's & Spotting... See more

Company replied

Rated 5 out of 5 stars

I am not good with names, however I was dealt with by 2 superb members of staff, one who kept finding different straight spotting scopes for me to look at and if I had the money would have probably wa... See more

Company replied

Rated 5 out of 5 stars

Fantastic service provided by Clifton Cameras and brilliant support from Aled, who helped me upgrade to the world of mirrorless and now helping my Dad too. A brilliant range of discounts too and an ex... See more

Rated 5 out of 5 stars

Very helpful on the phone on a Saturday morning to guide me through getting a discount on website and arranging Sunday delivery. Packaging was superb and DPD f... See more

Company replied


Company details

  1. Photography shop
  2. Binoculars shop
  3. Camera shop
  4. Photo lab
  5. Telescope Shop

Written by the company

Clifton Cameras are the leading independent digital camera dealer in the UK. We offer Digital Cameras, SLR Lenses, Binoculars, Scopes and More. Best prices and service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,869)

202 reviews in the last 12 months

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Rated 5 out of 5 stars

We bought binoculars from Clifton…

We bought binoculars from Clifton Cameras and had excellent help and advice from the staff. When a fault occurred on the binoculars it was resolved quickly and efficiently.
The staff we have dealt with have all been friendly and efficient.

27 March 2026
Unprompted review
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Reply from Clifton Cameras

Thank you for your review. We’re really pleased to hear you received helpful advice when choosing your binoculars and that the team were able to resolve the issue quickly and efficiently.

It’s great to know the service has been consistently friendly and helpful. We really appreciate your support and hope to help you again in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service, a great deal on my eye piece and extremely prompt delivery

24 March 2026
Unprompted review
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Reply from Clifton Cameras

Thank you for your review. We’re really pleased to hear you were happy with the service, the deal on your eyepiece, and the prompt delivery.

We appreciate your support and hope to help you again in the future.

Rated 5 out of 5 stars

Brilliant service highly recommended

Brilliant service highly recommended

25 March 2026
Unprompted review
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Reply from Clifton Cameras

Thank you for your review. We’re really pleased to hear you received brilliant service and appreciate your recommendation.

We hope to help you again in the future.

Rated 5 out of 5 stars

Outstanding Service and Delivery

Bought a pair of binoculars online . From start to finish the service was amazing . Helpful with choice and terms for payment and swift next day delivery . Had a query when binoculars arrived and this was answered over the phone . Highly ,highly recommended and not for the first time … thank you Simon and Becky

23 March 2026
Unprompted review
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Reply from Clifton Cameras

Thank you for your fantastic review. We’re really pleased to hear you had such a positive experience from start to finish and that the team were able to help with your query quickly.

Thank you again for your continued support and recommendation, it really means a lot to us.

Rated 5 out of 5 stars

Literally the best camera shop service…

Literally the best camera shop service i have ever had the pleasure of receiving. I would recommend anyone to buy from here.

23 March 2026
Unprompted review
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Reply from Clifton Cameras

Thank you for such an amazing review. We’re delighted to hear that you had such a positive experience with us.

Your recommendation really means a lot to the team, and we truly appreciate your support. We hope to help you again in the future.

Rated 5 out of 5 stars

Panasonic Lens

Ordered on line Saturday 12.15. Delivered to me by DPD Sunday 14.15.
Perfectly packaged, condition to my fussy eyes, is as new.
No individual names to congratulate, so well done Clifton Cameras and DPD

22 March 2026
Unprompted review
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Reply from Clifton Cameras

Thank you for your great review. We’re really pleased to hear your Panasonic lens arrived so quickly and in perfect condition.

It’s lovely to know the packaging and delivery met your expectations, and we’ll be sure to pass your kind words on to the wider team. We appreciate your support.

Rated 5 out of 5 stars

Helpful Customer Service

Updated to 5* following very helpful and meaningful reply, along with helpful sales person. Thank you.

Clifton Cameras had a Swarovski In Store Day with advertised exclusive offers on the day. I called before-hand and asked for an idea of what the offers might be. I was told that, at the time of calling (just 2 days beforehand), they did not know what the offers would be. Nevertheless, they undertook to return my call as soon as the offers were known - which may have been as late as the In Store Day itself. I never received a call. This is disappointing customer service towards someone looking to spend a lot of money.

18 March 2026
Unprompted review
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Reply from Clifton Cameras

Thank you for your feedback, and we’re very sorry that we didn’t follow up with you as promised. We completely understand how disappointing that must have been, especially when you were considering making a significant purchase.

This isn’t the level of service we aim to provide, and we appreciate you bringing it to our attention. We will review this internally to ensure we communicate more reliably in future.

If you’re still interested in the Swarovski range, we would be very happy to honour any of the offers that were available on the day. Please do get in touch and we’ll be glad to assist.

Rated 5 out of 5 stars

Superb service

Superb service, I would highly recommend.

17 March 2026
Unprompted review
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Reply from Clifton Cameras

Thank you for your review. We’re really pleased to hear you received superb service and appreciate your recommendation.

We hope to help you again in the future.

Rated 5 out of 5 stars

A great day at the Swarovski Optik Day…

A great day at the Swarovski Optik Day in Clifton Cameras Cheltenham store 18/03/26.
Really looked after by all the staff at Cliftons & the Swarovski rep too.
Tried out Swarovski Bino's & Spotting Scopes etc discussing various views based on both sides thoughts.
Great help & assistance from a really professional set up.

18 March 2026
Unprompted review
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Reply from Clifton Cameras

Thank you for your review. We’re really pleased to hear that you enjoyed the Swarovski Optik Day in our Cheltenham store and that you felt well looked after by both our team and the Swarovski representative.

It’s great to know you found the hands-on experience and discussions helpful. We appreciate your support and hope to see you at another event in the future.

Rated 5 out of 5 stars

DSLR to Mirrorless apprehension.

I was apprehensive about moving from DSLR to Mirrorless, primarily caused by age-related issues telling me to reduce the weight of my kit!
I checked options within my budget on the Clifton Cameras website, plus reviews and a blog written after they’d tested the kit I’d identified before emailing for advice.
Safia quickly replied, agreeing the kit I was considering was a good choice and one that would suit my circumstances and photography interests.
She also advised on the correct interface cable and lens hood and suggested that some of the generic ones on the market (rather than the more expensive branded ones) made good economic sense.
Purchasing online was simple, as was arranging payment.
Safia also telephoned the next morning to ask if I needed any further assistance as my kit was being dispatched later that day.
It was delivered the following day at the time indicated by the courier and using secure means.
It’s easy to leave reviews for companies immediately after a purchase (and usually at their own prompting), but I prefer to wait a short while to test delivery and to feel comfortable with a company should I need any after-sales assistance. Will a company be there for you if you need advice or have a problem?
It’s becoming increasingly difficult nowadays to find customer-centric companies staffed by empathetic, helpful and knowledgeable individuals, but Clifton Cameras fits the bill. And as I’ll be purchasing another lens for my new kit in the future, Clifton Cameras will be my company of choice.
And my thanks to Safia and all at Clifton Cameras.

14 March 2026
Unprompted review
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Reply from Clifton Cameras

Thank you for taking the time to leave such a thoughtful and detailed review. We’re delighted to hear that the move from DSLR to mirrorless has been a positive experience and that Safia was able to help guide you through the decision and the accessories you needed.

It’s especially nice to hear that the advice, ordering process, and delivery all went smoothly. We’ll be sure to pass your kind feedback on to Safia and the team.

We really appreciate your support and look forward to helping you again when you’re ready for the next lens.

Rated 5 out of 5 stars

Always the best.

I've bought a lot of high end gear from Clifton over the years and they've always treated me well. Today, Will was no exception and went above and beyond to help me help with price matching and quickly resolving a software glitch when checking out.
I wouldn't shop anywhere else.

10 March 2026
Unprompted review
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Reply from Clifton Cameras

Thank you for your continued support over the years. We’re really pleased to hear you’ve consistently had such positive experiences with us.

It’s great to know Will was able to help with the price match and quickly sort the checkout issue for you. We’ll be sure to pass on your kind feedback to him.

We really appreciate your loyalty and look forward to helping you again in the future.

Rated 5 out of 5 stars

Looked at some used lenses for Canon

Looked at some used lenses for Canon, ordered on line, got call from Safia to check all sorted, arrived within 24 hours. Absolutely like new and price was cheapest by a mile but the service received was first class. Massive thanks

7 March 2026
Unprompted review
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Reply from Clifton Cameras

Thank you for your great review. We’re really pleased to hear that you were happy with the used Canon lens and that it arrived so quickly.

It’s lovely to know Safia’s call was helpful in making sure everything was sorted, and we’ll be sure to pass your thanks on to her. We really appreciate your support.

Rated 5 out of 5 stars

Great photowalk with Fujifilm & Clifton Cameras

I really enjoyed going on this photowalk at Bourton on the Water with Clifton Cameras and Fujifilm. The day was relaxed and informative and there was a whole wide range of Fujifilm equipment available to try out! I spent the whole day shooting with a wide variety of lenses that I wanted to try out on my camera, and it has really helped to shape my ideas for what I want to buy next. It is interesting that the lens I was most thinking of is not actually the one I will buy now that I have tried it! It is so good that Clifton are offering this practical hands on experience in the field - they are definitely the ones I go to for advice about my photography choices! Thank you Clifton!

5 March 2026
Unprompted review
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Reply from Clifton Cameras

Thank you for your lovely review. We’re really pleased to hear that you enjoyed the photowalk at Bourton-on-the-Water and that the day gave you a great opportunity to try out the Fujifilm equipment in a relaxed, hands-on setting.

It’s great to know that being able to test different lenses helped shape your buying decisions. We’re glad you found the experience useful, and we hope to see you on another event or photowalk in the future.

Rated 5 out of 5 stars

Flawless sevice. Very happy

I purchased a lens on a Friday at a great price. The listing stated that the store was awaiting stock and that I could take up to 5 business days to recieve the item. For the price I felt like that was very reasonable.
Saturday rolled around and I had a phone call from a lovely lady who just wanted to make sure that I was aware of the delay, on a Saturday of all days... this kind of service is unheard of. The lady told me that she couldn't do anything until monday and I had no issues with that at all.
Sunday rolled around and I'm not sure what happened, but I had an email to say that DPD already had my parcel and they were planning to deliver it next day. Surley enough Monday rolled around and it was at my door, around mid day! What service! I can see why the trustpilot score is so high.
Thank you so much! Will deffinitely use again :)

3 March 2026
Unprompted review
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Reply from Clifton Cameras

Thank you for such a fantastic review. We’re really pleased to hear you were happy with the service and that your order arrived much sooner than expected.

Our team always tries to keep customers informed and do everything we can to get orders out as quickly as possible, so it’s great to know that effort made a difference.

Thank you for your kind words and support. We look forward to helping you again in the future.

Rated 5 out of 5 stars

Happy customer

Recently bought a telescope with Clifton Cameras. Arrived within a couple of days, as stated. Unfortunately, there was an issue with the equipment. But the prompt resolution and contact from the store to keep me updated was very much appreciated. Will definitely be using them again in the future.

3 March 2026
Unprompted review
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Reply from Clifton Cameras

Thank you for your review. We’re really pleased to hear that the telescope arrived quickly and that our team were able to resolve the issue promptly and keep you updated along the way.

We appreciate your understanding and your kind words, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Better than eBay

Fast delivery, well packed and great price.
Superb condition.

25 February 2026
Unprompted review
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Reply from Clifton Cameras

Thank you for your review. We’re really pleased to hear that your order arrived quickly, was well packed, and that you were happy with the condition and price.

We appreciate your support and hope to help you again in the future.

Rated 5 out of 5 stars

Easy internet shopping

Easy internet shopping, there were plenty of image stabilised binoculars to choose from.
With a next day delivery option which is always nice.

All good.

17 February 2026
Unprompted review
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Reply from Clifton Cameras

Thank you for your review. We’re really pleased to hear that you found the website easy to use and that our range of image stabilised binoculars gave you plenty of choice.

It’s great to know the next day delivery option was helpful too. We appreciate your support and hope you enjoy your new binoculars.

Rated 5 out of 5 stars

I ordered the wrong size phoneskope

I ordered the wrong size phoneskope case for my iPhone & spotting scope but they were great & sorted all out quickly with no fuss,Thanks

17 February 2026
Unprompted review
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Reply from Clifton Cameras

Thank you for your review. We’re really pleased to hear that the team were able to sort everything out quickly and make the exchange straightforward for you.

We appreciate your kind words and hope you enjoy using your PhoneSkope setup.

Rated 5 out of 5 stars

Excellent service and knowledgeable about aviation photography

I found Clifton Cameras through their partnership with the Centre of Aviation Photography (COAP) Online. I’ve since bought from them a few times, both in person and online. Every time the service has been excellent.

Most recently, I upgraded to the OM System OM-1 Mark II. In the aviation photography genre, generic product specification pages don't tell the whole story. Nor does holding the camera in the store. It really helped to discuss the experience that Aled (who looked after my order) had while shooting with the same camera I was about to buy. No one else is doing this for the aviation market, and it makes a huge difference because manufacturers generally don’t show many aviation test images either.

I also had to make an enquiry to their sales team for a copy of my sales receipt. They were more than helpful and responsive, so I could easily claim the manufacturer's cashback.

If you are an aviation photographer looking for a retailer who understands the specific needs of our niche, then the Clifton Cameras team are the people to talk to.

10 January 2026
Unprompted review
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Reply from Clifton Cameras

Thank you for such a detailed and thoughtful review. We’re delighted to hear that you’ve had consistently excellent experiences with us both online and in store.

It’s great to know that speaking with Aled and hearing about his hands-on experience with the OM System OM-1 Mark II was helpful in making your decision. We’re passionate about photography and always try to share real-world knowledge wherever we can.

We really appreciate your support and recommendation, and we hope you enjoy using your new camera for aviation photography.

Rated 5 out of 5 stars

Second time dealing with Clifton…perfect again.

Second time dealing with Clifton Cameras. Second time I've loved the experience.
Last time it was an OM systems OM3, this time a Billingham bag.
Bag arrived next day, it's perfect too. Love it

10 February 2026
Unprompted review
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Reply from Clifton Cameras

Thank you for your review and for choosing Clifton Cameras again. We’re really pleased to hear that you’ve had another great experience with us and that your new Billingham bag arrived quickly and safely.

We truly appreciate your continued support and hope you enjoy using it.

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