Clinique Reviews 

Zero. Support and delivery went downhill. Was using for 8 years. Goodbye, Clinique, as you don't care about customer satisfaction anymore!

I placed an order on 23rd October. I wanted it ASAPand they said delivery within 3 working days. They took my
payment but then i had to keep ringing for updates as none by email. Eventually on 31st October they said it was lost somewhere and they would give me a refund. Won't shop with them in future. Rubbish service

Nadeera from Clinique is truly one of a kind! She’s been part of my entire skin journey, and thanks to her expert advice and care, my skin has improved so much. She’s not just someone I see at Boots she’s become part of my daily routine!
Her customer service is outstanding she’s warm, knowledgeable, and genuinely passionate about what she does. You can tell she really cares about her customers. I could go to any other Boots store, but I always come to this one just to see her because I know I’ll get the best service and the best skincare advice every time.
Honestly, I’d give her 100 out of 10. She’s my comfort person and one of the best customer service professionals I’ve ever met. Thank you, Nadeera, for being so amazing and for always making my experience so special! 💖

Order never received, EXTENDED wait time in dealing w/customer service - offer for 15% off next purchase!!!! Still haven't provided item I paid for !.... will have to find another brand, will not purchase from them again!

I placed large order with Clinique, but it never arrived. Dealing with customer service has felt like a full-time job. I had to repeat my story to multiple agents, each promising I’d receive emails with updates that never came. Every time I followed up, it felt like starting over from scratch.

I still haven’t received my products or a refund. While the agents were polite, the process was confusing, time-consuming, and ultimately unhelpful. I hope Clinique can improve communication and follow-through so future customers don’t have to go through this exhausting experience.

I’m hopeful that my situation can be resolved, and I’ll be happy to update my review if I finally receive my order and proper support.

This is the scammiest website ever. I ordered $60, 2 items, and was never ever prompted for an address. I didn't think about it until after paypal processed and went to click on the cancel button in the email which leads to nothing but advertising products. My account doesn't contain the order, so I go on chat, agree to terms, etc. Crickets. Try to call the 800 number, just continues ringing. Rest assured I will never purchase from clinique again. Ran out of my 60 minutes to cancel due to their shady techniques that make it impossible to cancel.

A nightmare experience. My order was damaged during the shipping process, and the post office returned it to the Clinique. It was possible due to insecure packaging. It took me 10th chat just to request to reship my order. Sometimes I had 3 hours waiting in line just to chat with them. 3 weeks later, they reshipped , and the same thing happened again. I contacted Clinique again about this. I told him (supervisor) that I need these items badly. But they did not take responsibility for this problem; they did not want to reship, and they said they would only refund my purchased item. The bonus full-size item that was in my order, they did nothing about it, and there was no replacement, after I waited 1 month. You know, to get the bonus full-size item, I had to order up to a certain amount $. The customer service supervisor even dared to ask me to reorder again. A very bad experience. I would give this customer service 0 (zero) stars if I could.

Order placed almost a month ago, never arrived. Item was "damaged" during shipment and never delivered. Contacted customer service last week, they said they'd send a replacement, and never did. Not even an email confirmation. Also, their website is super clunky and slow, links don't load.

My order was supposed to be delivered on Tuesday, Sept 2. The driver came on Saturday, August 30, when we were out. He phoned us, said he was outside our building. We told him that the delivery was scheduled for Tuesday, September 2. He said, “Well, I have some time, so I try to deliver”. Told him there is nothing we can do because we were out in Richmond. He said he will come back on Tuesday, then. We waited for him on Tuesday, September 2. He didn’t show. Waited on September 3, he didn’t show. We tracked the shipment every day, but there was no update since August 30. Finally, I called Clinique on Friday, was told to keep tracking. I said, I can’t be waiting for the delivery everyday. I need a better idea of when the order will be delivered. The receptionist finally said she would contact the delivery company. Then, I got an email saying “...we have reached out to the courier AppleExpress regarding the status of your parcel. They confirmed that the order will be returned back to our warehouse since they could not enter the building/no answer. We apologize for the inconvenience...” On the website, it says it will deliver a second time, but it never happened. I find the service from Clinique is utterly unacceptable. They used a delivery company that does not fulfill their obligation. Clinique does not take any responsibility to ensure it works with a reliable partner. I will not order anything from them again.

After many years of ordering online, I will never do this again! I ordered a month ago and never received updates about shipping. I called and was advised that the bonus package was no longer available which was part of my original order. Due to this item no longer being available this would not be included in my order. This was the entire reason I placed an order at this time and feel like I have been penalized down to the company never shipping the order out on time. It appears my order was stuck and the order was never sent out to the mail company for delivery. I asked for a refund.

The absolute WORST….DO NOT ORDER FROM Clinique….my order finally came ( it was a gift ) 13 days after ordering….packing was HORRIBLE…. A full size take the day off had leaked all over the articles ruining them !! And it was missing 11 items , called customer service…waited 25 minutes for someone to answer call…assured me a new order would be sent out and I would receive by today ( I need it for tomorrow)… wel no package today. Called and waited. Another 30 minutes to find out it hasn’t even been shipped yet …. Asked to speak to a supervisor…another wait for 15 minutes….told me now it wasn’t shipped overnight…shipped DO NOT EVER EVER ORDER FROM CLINIQUE ON LINE !!!

I can't get a hold of customer service
I ordered all about clean" liquid facial soap" and Moisturizer Surge"Overnight Mask" I received my package today August 22,2025 at 12:54 delivered from onTrac. When I opened the package, I only received the liquid facial soap, I was so disappointed to see there's no Moisturizer Surge coz I was really looking forward on trying that product. I chatted customer service right away to tell them I have a missing order, I have been waiting no response and I have been calling only to be on hold for 30 minutes and I kept calling and calling nothing. I would really like to have my order Moisturizer Surge Overnight Mask. Customer service is very bad, on hold for half a day. I want my order now I have to deal with customer service till they send me my missing order.

Update 8/23/25
Finally got a hold of a representative, they will resend my missing order Moisture surge overnight mask.It will take 5 days for the process. Thank you Clinique, I can't wait to use the moisture surge mask. I will update again once I receive my missing order.

Update 08/26/25
I have received my order Moisture surge overnight mask. I'm really glad they resend it. Ordering online was one of my fears then having a missing order gave mire reason not order. But once you get a hold of their customer service the process is quick. I'm contented and I love Clinique so I will sure order more of their products, i just hope my orders will always be complete. Reading all the negative reviews about their customer service scared me when I had the issue. I can say they have a good reliable customer service,the process is also quick. Thank you Clinique
I changed my rate to 4 stars because it takes hours or even a day to get a hold of customer service. I hope they improve.

I would like everyone to know aboout a CLINIQUE Blush that is very disappointing because shortly after i purchased it, the whole thing fell apart making a mess all over my bathroom counter and floor.
I returned back to Sephora and because it is passed the 30 days no exchange or refund.
I emailed Clinque and no response if it is not purchased on line. PLEASE DO NOT BUY THERE PRODUCTS!!! ONLY 41.00 DOLLARS IN THE GARBAGE!!

Worst online customer service ever. And the website sucks. The online return feature is always broken. Then when you reach out to the customer service, they give you the run around and can never get the task done. One agent would transfer you to another one without telling you. Then when you finally got a hold of an agent named “Nardo”, she will arrogantly tell you that you are no longer allowed to return makeups because your return history. I am sorry but Clinique makes foundations that oxidize and they either turn orange or make you sallow. Isn’t the free return the whole point of “satisfaction guaranteed”? I am done with this outdated and old fashioned company.

Clinique.com has zero customer service. They use HACK shipping companies that flat out FALSIFY deliveries. If they simply "don't feel like" delivering an order, they make up an excuse like an access code is needed. Then they LIE and say it was delivered - in the middle of the night - when it was not. Clinique.com is basically USELESS for customer service. They will suck up an HKUR of your time telling you they will send a replacement and never do. They suck. Find another company, because you will NEVER receive your Clinique.com order.

I have used Clinique products for more than 40 years, and the website for the last 15-20 years. The latest iteration of the website is shockingly bad and the AI customer support is almost laughable were the prices not so outlandish. I tried to cancel an order within minutes of placing it and was unable to do so. Found no support in chat. Ultimately, thought I had canceled within the 60 minute grace period until I discovered my credit card was charged the next day. Got back on chat and was told it was too late to cancel the order. So unfortunate. I have deleted my addresses and payment options from the website and will most assuredly not go back.

Alles…
Betaald (118,-): niets ontvangen
Geen bevestiging
Geen app replay
E-mail doet het niet (foutmelding)
En nu?????
E-mail hieronder bestaat niet.

Antwoord van Clinique
13 jan 2024
Your satisfaction is important to us and we'd like to help.​​
Please email us at consumercare-soc-gcc.clinique.com
with "Trustpilot" in the subject line. Kindly include details about your experience that would allow us to assist. We look forward to serving you. ​​
​
-Clinique Online ​

I bought the product from Clinique make up remover, Take the day off, and I can not even try it as the lid is nit opening, it has a "special" protection for children. I could not open the first bottle so I went again to the shop to change that bottle thinking that something is wrong with the lid but secon bottle is the same, its just a nightmare a struggle to open it. Once you have it wrong its broken and you just scroll it forever without the possibility to open the bottle.

Dreadful service.

I have tried to order online for almost a week, there system is down the only way to know this is if you phone. No resolution or comms providing up dates. A password reset was needed due to an error on their end! No one cares and can’t help! Avoid at all costs

I've spoken to customer service three times, and I've been waiting a month for a refund for an order that never arrived. They always tell me that the refund takes longer. They should have a better system for this, like other companies that refund instantly. I'm very disappointed with their service.