Clockwork Removals and Storage - Glasgow Reviews 179

The removal men were fantastic, but despite taking out insurance for cancellations and delays, I was contacted by phone from the office to be told the insurance expired at 3 o'clock, I didn't get keys until 4.45.
Had I not received keys by five I would have had to book into a hotel, which would have been cheaper than the excess I had to pay.

If I had the keys earlier the move would have been five star.

The guys were great, professional and helpful.

The communication and process was simple but effective.

Easy to book with helpful office staff. Removers were great on the day. Very helpful, hard working and careful with my belongings. Only small criticism was, considering the size of my house, I wish they had sent more men on the day. More came along in the afternoon to help but by this time my buyer was waiting outside in his van wanting in. Thank you.

Chris and his team were fantastic throughout. Couldn’t have been better. Very pleased with service.

Excellent service, professional, prompt, helpful & well worth the price and money. They kept what could have been a stressful day smooth sailing. Highly recommend

The team were a great bunch of guys. They took care to wrap and box up my items with great care, and efficiently dealt with my flitting, especially as my flat was on the fourth floor!
I can highly recommend them, and the company.

Great team of movers from clockwork removals Glasgow. They do everything for you. Didn’t have to worry about anything as these guys had the job done in a flash. Would highly recommend.

I've had my goods in storage for probably 13years. The goods have been shipped abroad. Everything is in great condition and the agents abroad were very efficient too.
I appreciate all the help while getting the items shipped and the great care while the items were stored. First class.

I had some large, delicate wooden model ships to transport and store while we moved house. Clockwork’s specialist arm, Artlink, carefully packed, stored, transported and unpacked my ships and their perspex cases without any damage whatsoever. They knew exactly how to ensure the items were protected, and took great care in unpacking, checking the models and cleaning their cases. They are now safely on display in our new home and I’m both pleased and relieved I used them. I would highly recommend Clockwork’s Glasgow Artlink team to anyone wishing to move delicate, valuable or sentimentally important fragile items. Their staff are clearly experienced in managing such items, having worked for many years moving irreplaceable items for museums and collections.

Great job from start to finish.
Would definitely recommend Clockwork and if I move again will be using them.

James and Corry were a delight to deal with. Nothing was too much trouble and they made the removal experience less stressful. They handled our furniture with care and not a single item was damaged.

I have used Clockwork many times and this was as good as always.
Great people who go above and beyond.

very pleasant to speak to on the phone but they do not send out estimates when promised

Apologies for delay in submitting my review but due to issues now intending to pursue through FHIO.
The two star is given as contracted Clockwork Removals to help with removal/storage and subsequent move in to new property between 3-17 Sept 2025 which in effect they did.
After reviewing several Removal Firms went with Clockwork due to locality and requirement for storage prior to moving in to new home (and their seemingly reported good reputation). However now wish I had spent some more time reading their 'poorer reviews' because when they get things wrong they seem to do it with STYLE!!!!
We paid for a removal service to store and then subsequent delivery of our items to new property two weeks after initial removal. This was to include dismantling of basic furniture, packing services, appropriate furniture protection, covers etc. We were also happy to pick-up boxes prior to removals and to pack non-breakable items ourselves (mainly clothing books, kitchen utensils, pots & pans etc) and had packed approx. 20 boxes before our planned moving out day of the 3/9/25.
I could write an essay on the 'comedy of errors' that then followed but in summary please see main issues below:
MOVE OUT
- Severe delay in personnel turning up resulting in rushing to make up time and damage then caused to walls and wood flooring due to unprofessional moving of goods.
- No professional organisation (as advertised) and lack of full packing service which I had paid for (my wife and I having to do a lot of this ourselves!)
STORAGE
- Storage of goods had been agreed for two weeks though did try to charge me for three till I objected and they quickly backed down (goods went in on a Wed and came out two weeks later on a Wed -claimed they charged Mon to Mon so expected me to basically pay an extra weeks storage and insurance when goods were not even in their possession!!).
MOVE IN
- On eventual move in to new property two personnel arrived in a 17tonne truck with one basically staying in truck and passing boxes down to other who he then expected to bring in to house. Realising this was going to take forever I basically became the third 'mover in' for the day.
- As furniture came in it was evident of severe damage to several pieces of furniture with dents and scuffs on others.
Our double bed was missing pieces and damaged (resulting in it being condemned beyond repair after further inspection by Clockwork); managed to put two puncture holes through base of display unit; taped up office furniture incorrectly without putting felt protection on first resulting in laminate covering being damaged when removing tape; dents on wooden coffee table and sideboard....
After discussion directly with Clockworks M.D. he agreed to replace my bed and basically sourced a frame (we had the mattress!) from Amazon as quickest way of getting us one, though this did take six days for delivery due to it being 'inconvenient' for them to take delivery over a weekend).
Even when bed was eventually delivered by Clockwork the two personnel sent were unfamiliar on assembling and gave up trying to follow written instructions after and hour and a half and had to call office for someone else to come out to help. The whole procedure of putting a simple frame together took them three hours in total and even after they left I had to go round and correct several bolts and re-tighten most.
In a bill that cost £2300 (£380 of this being their insurance costs) we have been offered £158 (less £50 excess) by insurers for damage to display unit and office drawers and Clockwork have valued the compensation for their lack of professional service/services paid for and damage to property at £150, which I have refused.
In 35 yrs of marriage we have used removers on five other occasions (including from other country) without any issues and very disappointed with Clockwork Removals and certainly would not use again, or recommend use to others.
I am by no means stating that all Clockwork personnel are bad but feel that moving personnel are possibly being put under undue stress by lack of correct internal procedures/management/training.

The guys doing the move were great. Polite and efficient. Everything was moved with no issues.
The only thing that could have improved the whole process was better communication. I had agreed when asked to move the time of my move but had to chase up that time. All I needed was an email confirming the new time.

Do not go with what this company tell you. I had a move last week and it was atrocious. Pack up was fine but items came back dirty, unwrapped and in some cases scuffed. The worst part though was the fact they sent 2 young boys to unload a van for a 3 bedroom house. One of the team wouldn’t come off the van so if I didn’t have my brother and friend with me the van wouldn’t have been emptied. For the money I paid it’s a joke that we had to unload ourselves. We also had to put wardrobes and couches together ourselves as the two boys spent all their time trying to find bed parts they had packed away. Absolutely not worth the money. Also will hit you for charges wherever they can. Unscrupulous actions, no compassion and service you’d expect from man with a van. In fact, that’s unfair, go with a man with a van, 10 times better than this mob. Don’t go with the sterling reviews they ask the good removal customers to fill out, dig a little deeper. Funny, I wasn’t asked to complete one but happy to be the honest voice that highlights yet another big companies poor customer service and lack of care. They do not offer anywhere near what they claim. Avoid!

Even worse is the disingenuousness of the reply. Pure corporate speak to try and cover what was a shambles. I can confirm not everything was wrapped and can provide pictures of scuffed, scratched and damaged items. Your office person told me a 4 man crew was arriving as confirmed by the two boys on site. One refused to come off the van. How would one person carry in large furniture themselves. You note the bed was assembled, incorrectly and with parts missing. No mention of the wardrobes and couches put together by me and the people with me. You claim the move will be hassle free, it was anything but. I’ve used far smaller companies who were far better and more professional than this lot. The fact you claim to have investigated when this response is likely from the manager I spoke to in person and wouldn’t listen to the complaint says a lot. More interested in what your reputation is online than the truth about your absolute lack of customer service, honesty, integrity and professionalism. I repeat, look into other companies than this one as the experience was awful and the fact they rebuff your genuine concerns says all it needs to about their desire to do a good job.

Everything went to plan and the guys were great.

Very prompt and efficient

Great experience with Clockwork from quote from Chris, Gillian in the office who helped with few problems we ran into and the removal team themselves. They did a great job. Professional, friendly and hard working. Nothing was too much trouble for them. Would highly recommend.

Lovely staff
Did do miracles getting very difficult furniture out
Efficient, respectful and professional
I'd be happy to recommend them to any of my friends