Clockwork Removals and Storage - Sheffield Reviews 

168
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TrustScore 4.5 out of 5

4.7

Unit 1, Garter Street Industrial Centre, S4 7QX Sheffield, GB

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Rated 5 out of 5 stars

We recently used Clockwork to move the contents of our house into storage. They were able to provide an extremely competitive quote at very short notice. The office staff we dealt with were very fr... See more

Company replied

Rated 5 out of 5 stars

Punctual, hard working, careful. Not the cheapest but I wouldn’t go anywhere else. Used 4 times in as many years and always the same. Happy to recommend to anyone

Company replied

Rated 5 out of 5 stars

Clockwork were competitive and comparable price wise. The local office staff were very helpful with answering questions and queries regarding different practical matters. The team of 3 that moved us... See more

Company replied

Rated 5 out of 5 stars

Great couple of chaps came and packed everything inside the house on the Thursday, all neat and stacked up in various rooms. Next day four guys turned up, dismantled things that needed dismantling, al... See more

Company replied


Company details

  1. Removals Service
  2. also in
  3. Removals company
  4. Storage facility

Written by the company

Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout Yorkshire, Derbyshire & Nottinghamshire for individuals, families and businesses. We have a network of branches across the UK as well as an international service centre to help our customers relocate across the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.

Written by the company

Experience and Expertise
With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups.
Our Services
Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.

Contact info

  • Unit 1, Garter Street Industrial Centre, S4 7QX, Sheffield, United Kingdom

  • 01142 751 020
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Award Winning Service | 25 Years Experience | Industry Accredited

4.7

Excellent

TrustScore 4.5 out of 5

168 reviews

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4.7

All reviews

(168)

228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Recent move from Wakefield to Barnsley. Competitive price. Made what could be a very stressful day, into one that went very smoothly. The two guys who did the physical move were very professional and friendly, and extremely efficient. They were backed up by Jade in the office who was helpful and friendly.
All in all a very good experience, and would definitely recommend.

31 July 2023
Unprompted review
Clockwork Removals and Storage - Sheffield logo

Reply from Clockwork Removals and Storage - Sheffield

So pleased to hear it all went smoothly, that is what our crews are absolute experts at!

Rated 5 out of 5 stars

Really reliable and efficient

Really reliable and efficient, nothing was too much of an ask. Have already recommended to several people.

12 July 2023
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Reply from Clockwork Removals and Storage - Sheffield

Thanks so much for recommending us already - we really appreciate it.

Rated 5 out of 5 stars

Super professional

Super professional, quality service from start to finish. love the fact that storage facilities are as green as can be and minimal number of time items need to be handled and moved

4 July 2023
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Reply from Clockwork Removals and Storage - Sheffield

Thanks so much, we really do try and keep things as simple and flexible as possible.

Rated 5 out of 5 stars

Removal made easy

I found the porters to be very respectful off what they were doing, carried out the removal to the highest degree of efficiency, they were all very polite got on with the removal as soon as they arrived on time aswell, I could not fault any of the porters
Thank you clockwork above all thank you for the crew you sent

13 July 2023
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Reply from Clockwork Removals and Storage - Sheffield

Our pleasure! We really do have the best crews! Thanks.

Rated 5 out of 5 stars

Excellent service

Great couple of chaps came and packed everything inside the house on the Thursday, all neat and stacked up in various rooms. Next day four guys turned up, dismantled things that needed dismantling, along the garage and garden stuff, all this then went in the big lorry and unpacked the other end in about 3 hours, a really great bunch of chaps, keep them fed and watered! First time we’ve moved without doing it ourselves, really recommend it.

6 July 2023
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Reply from Clockwork Removals and Storage - Sheffield

This is really good to hear, it really helps keep move day as stress free as possible.

Rated 5 out of 5 stars

Every aspect of the move went well no…

Every aspect of the move went well no problems whatsoever. The lads on the van worked really hard and managed the move in one day. Considering a 235 mile move I was impressed. Would recommend to anyone moving home.

3 July 2023
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Reply from Clockwork Removals and Storage - Sheffield

Thanks for the recommendation, we are delighted to have been of service.

Rated 1 out of 5 stars

I would not recommend this company.

This was part of an International move and Clockwork were responsible for the packing. In our opinion the crew that came to collect the load were not very professional. There was very little liaison between the packers and the client. When we received the load in Spain, with a delivery company it was immediately noticeable that the company delivering the load were far more professional and helpful.
We immediately advised clockwork with photographic proof of very poor packing and breakages. All clockwork did was pass us on to the Insurance company which also showed little interest what had happened especially when you have paid a large amount od Insurance cover, having just arrived in a new country the Insurance wanted the customer to do all the leg work and they paid as little in compensation as they could. As the title suggest's we would not recommend Clockwork removals.

5 June 2023
Unprompted review
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Reply from Clockwork Removals and Storage - Sheffield

Hello,
Thanks for taking the time to leave a review, we really do appreciate all feedback. This is especially so as we note you have been a returning customer to us for five of your previous moves.
Once an insurance claim has been made this is passed straight on to our insurance company who deal with it – this is our company policy and means claims can be dealt with quickly by our specialist insurer.
We do apologise if you felt your move wasn’t up to the same standard as the previous moves. We have passed this on to the branch.
Many thanks, Clockwork

Rated 5 out of 5 stars

Lovely company to deal with

Lovely company to deal with. Surveyor made an accurate assessment of what was needed and the removal team were extremely professional.

18 May 2023
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Reply from Clockwork Removals and Storage - Sheffield

Thanks so much for this review!

Rated 5 out of 5 stars

clockwork class

Easy to book friendly staff arrived on time very efficient and professional moved us from Sheffield to Bridlington without any fuss all unpacked in no time .
The guy,s were brilliant would be happy to have them again no worries .

28 April 2023
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Reply from Clockwork Removals and Storage - Sheffield

Thanks for this review, we are delighted to hear the process was easy to book and efficient.

Rated 5 out of 5 stars

Great company, great guys on the day.

My recent move went without a hitch, thanks to the guys that moved me. They were efficient, didn’t waste time and were extremely helpful all day.
Everything was put where I asked and my furniture was rebuilt quickly.
I would definitely use this company again and recommend it to others.

3 May 2023
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Reply from Clockwork Removals and Storage - Sheffield

What a fantastic review - this is all really great to hear. Thanks so much.

Rated 5 out of 5 stars

Tops lads

Tops lads. Never complained. Timely work

30 March 2023
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Reply from Clockwork Removals and Storage - Sheffield

Brilliant!

Rated 5 out of 5 stars

An easy and relatively stress free…

An easy and relatively stress free moving day
Thoroughly nice men who were cheerful, hardworking and very helpful

27 June 2023
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Reply from Clockwork Removals and Storage - Sheffield

We are delighted to hear all this, thanks.

Rated 5 out of 5 stars

Really good service from Clockwork…

Really good service from Clockwork Removals, super helpful and friendly. There was one item which was damaged in moving (and they had prewarned me it already had a crack on it and would possibly break further before they even moved it), which they then fixed as soon as it got to the new place.

7 June 2023
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Reply from Clockwork Removals and Storage - Sheffield

Thanks for the feedback. Yes, due to the nature of what we do sometimes items can get slightly damaged throughout the moving and transit process. As you mentioned, our crews do try and flag this before the removal and it is great to hear they fixed it at your new home. They are a handy lot!

Rated 5 out of 5 stars

The guys were very professional from…

The guys were very professional from start to finish. The surveyor was excellent, the removing guys were careful with our stuff. All in all, an altogether pleasant experience at a stressful time (moving house!!!).

18 June 2023
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Reply from Clockwork Removals and Storage - Sheffield

We are really glad the process was excellent, we understand this is such a stressful time for our customers so we try and keep things as stress free as possible.

Rated 5 out of 5 stars

I've used these twice over the last 2…

I've used these twice over the last 2 years and they've been perfect and in my view gone above and beyond their scope and especially the last time I used them with the bloke and his 2 sons.

27 April 2023
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Reply from Clockwork Removals and Storage - Sheffield

This is great to hear - thanks so much for coming back to us. We hope to help you again some time soon.

Rated 5 out of 5 stars

Very impressed customer

Me and my daughter were very impressed with how smoothly the move was and how the staff were very helpful, especially as we as carers were moving a severely disabled person to their new home. The removal men did everything as instructed and were understanding of the pressure we were under to make sure everything was as stress free as possible for our disabled client. We are so glad we chose Clockwork removals!

14 June 2023
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Reply from Clockwork Removals and Storage - Sheffield

Thank you so much for this review. We are really pleased our crew were helpful and understanding for your move.

Rated 1 out of 5 stars

DO NOT use this company

DO NOT use this company! We originally had our furniture stored with AB Castle, Sheffield but were advised that they could no longer provide us with storage facilities - it would be transferred to a company called Clockwork. We had an option to move the furniture elsewhere, but we decided to stay with Clockwork due to AB Castle’s recommendation. Big mistake!

When we no longer required the storage facilities, we have notice to Clockwork and made arrangements to collect our goods. This is when we found out that they had subcontracted to Speights AND at a fraction of the cost - £9 per week +VAT as opposed to the £16 per week +VAT Clockwork were charging us. We also found out that Clockwork had advised Speights that they could charge them more - if they wanted to!

Despite the fact that Clockwork were no longer storing our goods, they were still charging us full price for a service they had contracted out cheaper elsewhere.

They are an absolute scam of a company. AVOID AVOID AVOID!!

21 June 2023
Unprompted review
Clockwork Removals and Storage - Sheffield logo

Reply from Clockwork Removals and Storage - Sheffield

Thank you for your feedback, we are sorry to hear that you feel that Clockwork hasn’t provided the service you were hoping for. We have investigated this matter fully and can see that our Branch team have been in touch with you directly, to address your concerns. We understand that when the previous owners AB Castles terminated your contract we offered you the option to move your effects at your own cost into a cheaper storage solution or to take over your storage at the same rate that you were previously paying and move it from the AB Castles warehouse at our own expense. We did make you aware that your effects were being stored at another warehousing provider when you requested access to your effects, as our own warehouse was full to capacity and we didn't want to turn customers away, but the cost would remain the same as your original agreement with AB Castles, despite our costs associated with moving your items. This was all set out in your contractual terms and conditions and we always ensure we adhere to the professional trade body of the British Association of Removers.

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