Clockwork Removals and Storage Reviews 

1,559
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitudes, making the moving process seamless and stress-free. The service is frequently described as excellent, with many appreciating the efficiency and care taken with their belongings, often exceeding expectations. Reviewers also highlight the competitive pricing and the ability of the team to accommodate changing schedules and challenging logistics. However, some customers experienced issues with product handling, noting items arrived damaged or unwrapped, and some reported delays in delivery. A few people also mentioned dissatisfaction with the number of movers provided for the job, leading to them having to assist with unloading and assembly. There were also instances where customers felt that the company was unwilling to take responsibility for damages or that charges for storage were higher than anticipated.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the efficiency, friendliness, and... See more

Product

Customers consistently note ambiguous experiences with product handling and condition upon arrival. Many... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the punctuality and efficiency... See more

Price

Users describe positive interactions with price, often highlighting clear and competitive pricing, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience with Clockwork removals as part of our move out of London. They were accommodated our ever changing timetable brilliantly. The initial quote was done via video chat, wh... See more

Company replied

Rated 5 out of 5 stars

From our first contact with Clockwork our feeling was what we needed was of paramount importance to this firm. We were asked for our opinion all the way through the initial process, and at the sam... See more

Company replied

Rated 5 out of 5 stars

Amazing service! Our crew was incredibly helpful and supportive, they handled our stuff carefully and helped us massively during our move. I could not be happier with the service provided. On early... See more

Company replied

Rated 5 out of 5 stars

Used Clockwork Removals a couple of times now. I wasn't aware of them prior to Taylor Wimpey arranging them for a house move, though as that went so smoothly we decided to use them again for our next... See more

Company replied


Company details

  1. #18 of 38 best companies in Removals Service
  2. #21 of 40 best companies in Removals company
  3. #38 of 56 best companies in Storage facility

Written by the company

Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout the UK for individuals, families and businesses. We have a network of branches across the country as well as an international service centre to help our customers relocate all over the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.

Written by the company

Experience and Expertise
With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups. Our international service centre based in Glasgow is a member of the FIDI Global Alliance, a global network of trusted international movers.
Our Services
Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.

Contact info

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Award Winning Service | 25 Years Experience | Industry Accredited

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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4.7

All reviews

(1,559)

212 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Office move

We had an office move to do at very short notice. Quote received within 24 hrs of site visit and crates delivered within the week. On the day itself there were plenty of bodies to help out and they couldn't have been more accommodating. Polite and helpful, making it as stress free and smooth as possible. Unloaded promptly and systematically at our new premises.

12 November 2025
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Reply from Clockwork Removals and Storage

This is great to hear, thanks so much for taking the time to review us.

Rated 5 out of 5 stars

Excellent service

Excellent service. Made everything go really smoothly. Very efficient.

10 November 2025
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Reply from Clockwork Removals and Storage

Thanks, so much.

Rated 5 out of 5 stars

Excellent

From getting the quote to delivering the last box Clockwork did what they said they would.
Timely efficient & friendly

11 November 2025
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Reply from Clockwork Removals and Storage

This is brilliant to hear, thank you.

Rated 2 out of 5 stars

It took from 9 am to 7pm for a removal…

It took from 9 am to 7pm for a removal all our boxes were packed prior. Men were unfit for the job

7 November 2025
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Reply from Clockwork Removals and Storage

Thank you for sharing your feedback. We strive to provide excellent experiences for all our customers so it’s disappointing to learn that your experience didn’t fully meet your expectations. The duration of the move was longer than originally estimated due to several factors on the day including a long wait for keys. Despite the difficulties, the crew worked hard to complete the job. If you’d like to discuss any of this further, we’re here to help.

Rated 5 out of 5 stars

Great job from start to finish.

Great job from start to finish.
Would definitely recommend Clockwork and if I move again will be using them.

5 November 2025
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Reply from Clockwork Removals and Storage

Thank you, you know where we are if you need us!

Rated 5 out of 5 stars

Clockwork Perth Depot made our removal easy

The team at Clockwork Removals, Perth Depot were incredibly professional and efficient when moving our warehouse from Forfar to Dundee. The team remained steadfast despite challenges that arose at our end and saw the move through into the evening ensuring a smooth transition for our company.
Their staff were incredible, no breakages whatsoever, and always eager to help position everything where it needed to go.
We would highly recommend them and utilise their expertise again.

25 November 2025
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Reply from Clockwork Removals and Storage

This is all great to hear, thanks so much for the review and recommendation.

Rated 5 out of 5 stars

James and Corry made our removal less stressful

James and Corry were a delight to deal with. Nothing was too much trouble and they made the removal experience less stressful. They handled our furniture with care and not a single item was damaged.

27 November 2025
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Reply from Clockwork Removals and Storage

Brilliant, thanks for the review.

Rated 5 out of 5 stars

Prompt

Prompt, polite, hard working and a fair price.

31 October 2025
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Reply from Clockwork Removals and Storage

Great, thanks for the review.

Rated 5 out of 5 stars

The team were great from start to…

The team were great from start to finish. Friendly, professional and took great care of our belongings.
Packed items carefully and worked around our needs as the customer. Highly recommend Clockwork for any move, local or national! Been using them for over 10 years!

24 November 2025
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Reply from Clockwork Removals and Storage

Thanks so much for coming back to us - we really appreciate it.

Rated 4 out of 5 stars

A smooth and easy move handled professionally

On the moving day the guys turned up on time and were very polite and helpful. I was worried as it was pouring with rain, but they put big rubber mats down and were careful not to get the carpets dirty. They took the king-size bed apart and reassembled it for us. Moving things to where we wanted them was no trouble to them. The only reason for not giving 5 stars is that I felt there could have been a bit more communication from the office, ie a text or email the night before to confirm, and check everything was ready. They obviously move people all the time but I hadn't heard anything from them since I booked a couple of weeks earlier and was nervous. There was also no follow-up afterwards. Overall though I would definitely recommend them and would use them again.

13 November 2025
Unprompted review
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Reply from Clockwork Removals and Storage

Thank you so much for your review and for choosing us for your move! We’re really pleased to hear that our team made the day smooth, professional, and stress-free, especially with the rainy weather.

We appreciate your comments regarding communication. Our process is designed to run smoothly once a move is booked, so we typically only need to follow up afterwards if there’s a problem. That said, your suggestion and feedback is helpful to us.

Thank you once again for the review.

Rated 5 out of 5 stars

All in brilliant service

Great communication throughout. Clear pricing, good storage facilities and arrived on time. Cheery staff who couldn’t have been more helpful. A great experience.

17 November 2025
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Reply from Clockwork Removals and Storage

Brilliant, this is great to hear. Thanks so much for the review.

Rated 1 out of 5 stars

very pleasant to speak to on the phone…

very pleasant to speak to on the phone but they do not send out estimates when promised

17 November 2025
Unprompted review
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Reply from Clockwork Removals and Storage

Thank you for your feedback. We aim to send all quotations within 24 hours of completing a survey, and I’m sorry we fell short on this occasion. Because your move is long-distance, the estimate required a little extra time while we confirmed availability with our network of branches in England. This step helps us ensure we can offer you the most accurate and competitive quotation possible. We appreciate your patience and the opportunity to improve.

Rated 5 out of 5 stars

Above and beyond call of duty…

The company was well organised with good communication from Shaun.In my opinion Grant and Joseph performed admirably,the weather was shocking to say the least and it was a distance to the wagon. I was not present for delivery, Liz said everything went smoothly and the men were polite competent and accommodating.

22 October 2025
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Reply from Clockwork Removals and Storage

Great to hear, thank for the review.

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