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Clonezone Reviews 

1,346
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of products, consistently high quality items, and remarkably fast delivery times across multiple orders. People also appreciate the discreet packaging methods and the helpful staff providing excellent customer service both online and in physical stores. However, some reviewers were not happy with certain delivery problems, noting that parcels were occasionally delayed significantly or left outside without proper notification. A few other people also felt that receiving incorrect product sizes or items with security tags left attached caused unnecessary frustration. Shoppers sometimes experienced communication gaps when trying to resolve these order issues with customer support teams.

What people talk about most

Product

Customers report widespread satisfaction with product quality, praising the amazing items and great prices... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders generally arrive quickly and... See more

Service

People report positive experiences with service, consistently praising the smooth processes, great... See more

Quality

Clients share positive opinions on quality, consistently highlighting amazing items at brilliant prices and... See more

Order

Users describe ambiguous interactions with order processes, reflecting a wide variety of experiences. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never had an issue with the company and delivery is usually always quick. With a wide selection of items available and offers on items spread out all year round you can't really go wrong shopping here... See more

Company replied

Rated 5 out of 5 stars

I genuinely love clonezone! its definitely my number 1 shop for anything kink related from rubber to puppy play they have absolutely everything. they sell such high quality brands like Cell Block 13,... See more

Company replied

Rated 5 out of 5 stars

Have ordered online and go to the shop when in London always something new to try or experience which makes me ‘keep coming’ - back to the shop. Toys, rings have purchased ‘loads’ could be said I have... See more

Company replied

Rated 5 out of 5 stars

I've had great support from both Cheryl and Diego as I was searching to acquire some items that were out of stock, prior to my holiday. Emails and calls went back and forth, resulting in my purchase o... See more

Company replied


Company details

  1. #8 of 19 best companies in Sex toy store
  2. #5 of 9 best companies in Adult entertainment store
  3. #236 of 592 best companies in Clothing Shop
  4. #150 of 277 best companies in Fashion accessories shop
  5. #60 of 145 best companies in Sportswear Shop

About Clonezone

Written by the company

Clonezone has been serving and trusted by the queer community, alongside the sexually and kink-curious, since 1982, making us the UK’s original and favourite LGBTQ+ lifestyle store and adult store 🏳️‍🌈 🏳️‍⚧️



From gay sex toys to designer underwear, jockstraps, lubes, fetish gear and fashion, we’ve got everything you need to play, explore and express yourself.



Clonezone brings you the best in gay sex toys, fetish gear, and erotic fashion. Shop everything from anal toys, dildos, cock rings, and chastity cages to leather, rubber, pup play, and electro kits. We also stock designer underwear, jockstraps, and harnesses from top brands like Mr S Leather, Topped Toys, Nexus, and KINK3D - all handpicked for quality and pure pleasure.



Shop online at Clonezone.co.uk or visit us in-store at Soho, Birmingham, and Manchester.

FREE UK Returns

Written by the company

Changed your mind? No worries. You can take advantage of our quick and easy FREE returns process at Clonezone. Send back any unopened, unused, or unworn item (with tags or packaging intact) within 30 days for a refund or exchange.

NO EXTRA FEES on International Shipments

Clonezone ship orders using a duties-paid service.

NO IMPORT FEES!

Ordering from outside of the United Kingdom? Shop stress-free! When you pay for international shipping at Clonezone, that’s it - there are NO customs charges or surprise fees on delivery.

The only price you pay is the one you pay at checkout.


Contact info

Promotion box for Clonezone

15% OFF at Clonezone

Use the link to shop at Clonezone with 15% OFF automatically applied!

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(1,346)

188 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shipped really fast

Shipped really fast, and got 3 items for £80 in the sale when they're usually £50 each. Very happy.

4 August 2025
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Reply from Clonezone

Thanks for you review. It is appreciated.

Rated 5 out of 5 stars

Trustworthy

Trustworthy, good quality products, our community traders. Thank you!

22 July 2025
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Reply from Clonezone

Thank you for choosing us.

Rated 5 out of 5 stars

I’ve been a customer for a few decades

I’ve been a customer for a few decades, usually frequently the stores but the service has never been anything less than professional and first rate. Great products and a friendly service

1 August 2025
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Reply from Clonezone

Thanks so much for the feedback. It's great news for our teams in the stores.

Rated 5 out of 5 stars

Great range of products

Great range of products, affordable prices, and quick dispatch of deliveries. I've bought before and will buy from them again.

31 July 2025
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Reply from Clonezone

Thank you for your kind review.

Rated 5 out of 5 stars

Excellent Customer Service That Went the Extra Mile

Had a small issue while trying to place an online order during a promotional sale, but Cheryl in customer service was just brilliant! She helped me through step by step, got me my order despite one of the items having gone out of stock, and checked they still applied the promotional price reduction. It is a treat to be able to have this sort of devoted and cheerful service—the way everything was sorted out so efficiently really impressed me. Massive thanks to Cheryl and staff! Absolutely will be back to order again.

14 July 2025
Unprompted review
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Reply from Clonezone

Hello. Thank you so much for taking the time to leave us a review. Glad we were able to resolve any issues for you. Have a lovely day. :)

Rated 5 out of 5 stars

Fantastic service, great products.

The customer service is just absolutely amazing. I bought a muzzle in Manchester in May, when I got it home I realised I bought the wrong colour. I emailed and asked if I could exchange the muzzle next time I was in London. Email exchange was very friendly and helpful and agreed I could exchange the muzzle when I'm in London. When I finally got to London, the team in Soho was amazing, very friendly and helpful. No issues to exchange my muzzle.
Thank you all xx

19 June 2025
Unprompted review
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Reply from Clonezone

Thank you so much for your review. Glad we were able to get you the item you wanted. Well done to the team in Soho too.

Rated 5 out of 5 stars

Great website

Great website, ordered some items and 1 of them was out of stock, i was offered a replacement and it came the next day. Thanks to Cheryl for her help!

13 June 2025
Unprompted review
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Reply from Clonezone

Thank you so much for taking the time to leave us a review. We really appreciate it and are glad we were able to get you another item quickly.

Rated 5 out of 5 stars

100% brilliant

Bought some bits here a few times and couldn’t be happier with the products and the service. Raf is the nicest guy and I recommend this place to everyone!
If your going to buy…buy here 👍🏼

24 May 2025
Unprompted review
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Reply from Clonezone

Thank you for your review. We are very pleased to hear you had such a good experience with us!

Rated 5 out of 5 stars

Had a holiday to berlin booked

Had a holiday to berlin booked. Needed help to get the right outfits. Cris stepped up to the plate and did not let me down. After trying on a few things, he came and tweeted the fit. Felt so much more confident in them. Thank you, I was clueless. Approachable staff and generally a great experience.

29 March 2025
Unprompted review
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Reply from Clonezone

Thank you for your review. So pleased to hear how helpful Cris was to get your outfits sorted.

Rated 5 out of 5 stars

Clonezone: always feel at ease

Clonezone? More like Homezone.

Walked into the Old Compton Street store “just for a look”… walked out with a Kink3D chastity cage and a newfound sense of purpose. And maybe a slight strut.

The staff? Absolutely fabulous. Warm, welcoming, and totally non-judgmental — even when I had that “I-have-no-idea-what-I’m-doing-but-I-want-it” look. I wasn’t sure on sizing, but they patiently helped me try out a few options (with total discretion), making sure I left with the perfect fit. Honestly, the kind of customer service that makes you feel seen, in all the right ways.

As for the Kink3D cage… oh honey. Lightweight, snug, breathable — and sexy in that “techwear meets filth” kind of way. If you’re into the locked-up lifestyle, this is a sleek little game-changer. Functional and a turn-on? Yes please.

The shop’s selection is wild — from the basics to the beautifully depraved — so whether you’re dipping a toe or diving in headfirst, you’ll find something that makes you blush (in a good way). Clonezone is that rare combo of approachable and unapologetically kinky.

Clean, classy, and a little bit dirty — just how we like it.

17 May 2025
Unprompted review
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Reply from Clonezone

Thank you so much for taking the time to leave us such a detailed review. Glad you enjoyed your experience there and hope to see you again soon!

Rated 5 out of 5 stars

Visited CZ Manchester several times

Visited CZ Manchester several times, store is always spotless and the staff are very welcoming and helpful! Cris was very knowledgeable on all the products and helped me purchase some great items and clothing! Thank you Cris!

19 May 2025
Unprompted review
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Reply from Clonezone

Thank you so much for your review. We love that you had a great experience in our Manchester store and that Cris was so helpful- he always is!

Rated 5 out of 5 stars

Excellent

Excellent service and a fraction of the cost of shipping from the US. Warmly recommended

17 May 2025
Unprompted review
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Reply from Clonezone

Thanks so much for your review.

Rated 5 out of 5 stars

Absolutely lovely team

Had a very good experience in here the other day. Was planning on going out to an event but as a complete newbie to events, I didn’t have a clue what to wear. I was guided round by members of the staff who took time to sort out an array of outfits, helping me find which one I felt best in. I don’t leave reviews often but the fact that the team at Manchester went to these lengths and checked in with me to see how I was feeling just meant a lot. If I can remember right, the two that helped me were Faye and Chris. Thank you so much. I ended up having a wonderful night thanks too feeling a lot more confident than what I had on. :)

2 May 2025
Unprompted review
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Reply from Clonezone

Thank you so much for your review. We really appreciate you taking the time to leave one and it is very lovely for Cris & Faye as well to get such positive feedback. Hope to see you back there soon.

Rated 5 out of 5 stars

Something for everyone

I’ve been a customer for so many years now! The level of service from Cris in Manchester store over the years is such a big reason as to why I’m always coming back. Always gives me great advice and helps me whenever I need a new outfit. It’s such a welcoming space and the team are wonderful. Will see you all soon!

18 May 2025
Unprompted review
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Reply from Clonezone

Thank you so much for your review. It is much appreciated.

Rated 5 out of 5 stars

Manchester stands out as the best in the country

Been a regular in the Manchester store over the years, and can’t fault the experience at all. Cris and the team are phenomenal, knowledgable, consistent and friendly, always a pleasure to speak to any of the team, even if we don’t end up buying anything their knowledge of the stock to recommend new things, friendly atmosphere and great customer service should be replicated across the other stores.

19 May 2025
Unprompted review
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Reply from Clonezone

Thank you so much for your review. We are glad you had such a positive experience in our Manchester store!

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