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Clonezone Reviews 

1,346
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of products, consistently high quality items, and remarkably fast delivery times across multiple orders. People also appreciate the discreet packaging methods and the helpful staff providing excellent customer service both online and in physical stores. However, some reviewers were not happy with certain delivery problems, noting that parcels were occasionally delayed significantly or left outside without proper notification. A few other people also felt that receiving incorrect product sizes or items with security tags left attached caused unnecessary frustration. Shoppers sometimes experienced communication gaps when trying to resolve these order issues with customer support teams.

What people talk about most

Product

Customers report widespread satisfaction with product quality, praising the amazing items and great prices... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders generally arrive quickly and... See more

Service

People report positive experiences with service, consistently praising the smooth processes, great... See more

Quality

Clients share positive opinions on quality, consistently highlighting amazing items at brilliant prices and... See more

Order

Users describe ambiguous interactions with order processes, reflecting a wide variety of experiences. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never had an issue with the company and delivery is usually always quick. With a wide selection of items available and offers on items spread out all year round you can't really go wrong shopping here... See more

Company replied

Rated 5 out of 5 stars

I genuinely love clonezone! its definitely my number 1 shop for anything kink related from rubber to puppy play they have absolutely everything. they sell such high quality brands like Cell Block 13,... See more

Company replied

Rated 5 out of 5 stars

Have ordered online and go to the shop when in London always something new to try or experience which makes me ‘keep coming’ - back to the shop. Toys, rings have purchased ‘loads’ could be said I have... See more

Company replied

Rated 5 out of 5 stars

I've had great support from both Cheryl and Diego as I was searching to acquire some items that were out of stock, prior to my holiday. Emails and calls went back and forth, resulting in my purchase o... See more

Company replied


Company details

  1. #9 of 19 best companies in Sex toy store
  2. #5 of 9 best companies in Adult entertainment store
  3. #236 of 591 best companies in Clothing Shop
  4. #150 of 279 best companies in Fashion accessories shop
  5. #59 of 145 best companies in Sportswear Shop

About Clonezone

Written by the company

Clonezone has been serving and trusted by the queer community, alongside the sexually and kink-curious, since 1982, making us the UK’s original and favourite LGBTQ+ lifestyle store and adult store 🏳️‍🌈 🏳️‍⚧️



From gay sex toys to designer underwear, jockstraps, lubes, fetish gear and fashion, we’ve got everything you need to play, explore and express yourself.



Clonezone brings you the best in gay sex toys, fetish gear, and erotic fashion. Shop everything from anal toys, dildos, cock rings, and chastity cages to leather, rubber, pup play, and electro kits. We also stock designer underwear, jockstraps, and harnesses from top brands like Mr S Leather, Topped Toys, Nexus, and KINK3D - all handpicked for quality and pure pleasure.



Shop online at Clonezone.co.uk or visit us in-store at Soho, Birmingham, and Manchester.

FREE UK Returns

Written by the company

Changed your mind? No worries. You can take advantage of our quick and easy FREE returns process at Clonezone. Send back any unopened, unused, or unworn item (with tags or packaging intact) within 30 days for a refund or exchange.

NO EXTRA FEES on International Shipments

Clonezone ship orders using a duties-paid service.

NO IMPORT FEES!

Ordering from outside of the United Kingdom? Shop stress-free! When you pay for international shipping at Clonezone, that’s it - there are NO customs charges or surprise fees on delivery.

The only price you pay is the one you pay at checkout.


Contact info

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4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.6

All reviews

(1,346)

188 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Neoprene Harness Holder Large

Have ordered online and go to the shop when in London always something new to try or experience which makes me ‘keep coming’ - back to the shop. Toys, rings have purchased ‘loads’ could be said I have been quite ‘greedy’ on the whole. Never been disappointed, what shall I try next …..

25 November 2025
Unprompted review
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Reply from Clonezone

Thanks so much for your review. We look forward to seeing what you try next too!

Rated 4 out of 5 stars

Friendly but Pricey

The staff are friendy and very Knowledgable. My only complaint is they onl seem to replenish stock like leather and rubber when theres a weekend or event coming up. Maybe its a lack of space option? If so they might make some room by removing some of the dildos which seem to cover half the store. The price is another issue, with no real competition in Manchester their prices are quite high. Although you do get a discount if you are a club member, sometimes you need to ask though.

20 November 2025
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Reply from Clonezone

Thanks for leaving us a review.
We do try our best to keep the leather and rubber options fully stocked all year around as much as possible. Sometimes we do have to wait a little while for them to be delivered, so the stock levels will be lower than we would like at certain points during the year.
Please reach out to us if there is something you are looking for that is out of stock or more specific, as sometimes we can source these directly for you.
We try to keep out prices as competitive as possible for the high quality brands that we stock. We do have offers and promotions running for different brands and stock during the year for our customers, so always do look out for those.
At the moment, we have some great offers in place for Black Friday, so be sure to check our website from now and tomorrow to see what is in place.
Thanks for shopping with us and we are very pleased to hear the Manchester team were helpful.

Rated 5 out of 5 stars

Fast

Fast, reliable and came quick

4 November 2025
Clonezone logo

Reply from Clonezone

Thanks so much for your review- it is appreciated!

Rated 1 out of 5 stars

Total crap 😡 this company has gone down…

Total crap 😡 this company has gone down the pan. Warehouse closed all weekend so definitely don’t order on a Friday because you will not be getting any parcels until after that, been waiting 5 DAYS for a simple order that could of been popped into an envelope days ago. 😡 There stores are closing more and more but noticed that they take your money quick enough. Do better 🤬😡👊🏻

21 November 2025
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Reply from Clonezone

Thank you for your feedback.
I can see that you placed your order on Friday and chose the 2-5 working days delivery option.
Your order is due to arrive tomorrow, which is well within the estimated timeframe given at the point of sale.
Yes, our warehouse is closed at the weekend, so we do all of our order processing from Monday- Friday.
I am sorry that you are not happy with the service and I am not sure what could have been done differently for you in this case, as we have kept to our shipping time advertised but if you would like to discuss anything further, please feel free to contact our customer services team.

Rated 5 out of 5 stars

Lubricants

Lubricants ordered and delivered on time. A prostate tool was delivered in good condition and came with useful instructions of how to use and keep in good condition!

17 November 2025
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Reply from Clonezone

Thanks so much for your review!

Rated 5 out of 5 stars

Perfect product

Perfect product to give to my key holders so they don’t lose the keys to my cage. Master of the House key ring. Speedy service

14 November 2025
Unprompted review
Clonezone logo

Reply from Clonezone

Thanks so much for your review!

Rated 5 out of 5 stars

Great Customer Service & Support

I've had great support from both Cheryl and Diego as I was searching to acquire some items that were out of stock, prior to my holiday. Emails and calls went back and forth, resulting in my purchase of multiple items. I can't thank them both enough, and hopefully my goods will arrive in time for that break.

30 October 2025
Clonezone logo

Reply from Clonezone

Thanks so much for your review. We are really pleased to hear that the customer service and custom department teams have been helpful with your enquiries.

Rated 1 out of 5 stars

The tracking showed delivered by a post…

The tracking showed delivered by a post office a hundred miles away from me....item never arrived, emailed them and had no response.

27 October 2025
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Reply from Clonezone

Hello. Thank you for leaving your review. I am sorry that your tracking was incorrect on your email. We did have an issue with our dispatch emails and the tracking information that came with it, so a few emails did go out with invalid details recently.
I have checked your order and it appears it was delivered to your address, I am just waiting for confirmation from you, that you have received it, as it was posted to the correct address, even though the tracking was not correct.
If you can get to my email and let me know, that would be appreciated. Sorry for any confusion during the shipping process.

Rated 1 out of 5 stars
Clonezone logo

Reply from Clonezone

Hello. Thanks for your review. Apologies again, that the item you wanted was out of stock. As it was a sale item, we do not have many size options left, so this is why we were unable to fulfil your exchange request and you were refunded instead.
We do have a wide range of options on all our current season products and are always expanding our list of items on our website.
I hope that in the future if you are looking for something else, we are able to help.
Thanks.

Rated 5 out of 5 stars

Great Service

Always enjoy coming to Clonezone in Manchester. The customer service provided by Chris creates a fantastic, judgement-free zone and his product knowledge is excellent. The store is always well-maintained and welcoming.

27 October 2025
Unprompted review
Clonezone logo

Reply from Clonezone

Hello. Thanks so much for leaving our lovely Manchester store a review! We agree; Chris is amazing. Hope to see you again soon!

Rated 5 out of 5 stars

Brilliant Site and Service

Great choice of items. And super fast and prompt delivery. Also excellent communication from sales team. Particularly Cheryl.

11 October 2025
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Reply from Clonezone

Thank you so much for leaving us a review. Really pleased you were happy with your items and any help needed from our customer services team!

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