The other reviews are accurate in that it’s see through with no lining and agree that for the price there could be some lining or under skirt, at least in the chest. However I do love the style and f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought a dress after a friend's recommendation. It arrived within 4 days of ordering but unfortunately, it was much too long (both sleeves and overall length) so had to go back. The refund to my credi... See more
Company replied
I really like the Closet dress I purchased from John Lewis some time ago & thought it relatively expensive at £130 so I was really surprised at the quality of the manufacturing. It arrived creased so... See more
Company replied
Great style poor material too thin.., closet please make another bright colour of your twisted neck with puff sleeves pleated dress I have the red version sooo beautiful have lots of closet dresses bu... See more
Company replied
Company details
- Ladies' clothes shop
- Clothing Shop
- Dress Shop
- Formal Wear Shop
- Haute couture fashion house
- Printed clothing store
About CLOSET LONDON
Written by the company
Closet London is a designed in London brand producing flattering contemporary designs and classic pieces transcending seasons.
The Closet London customer loves us for our beautiful prints, luxurious fabrics and high-quality finish on the garments.
| closetlondon.com was formerly known as closetclothing.co.uk |
Contact info
46-50 Copperfield Road, E3 4RR, LONDON, United Kingdom
- info@closetlondon.com
- www.closetlondon.com
3.7
Average
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dress was beautiful design and colour
Dress was beautiful design and colour. The fabric is quite thin, creases easily and for the price I expected it to be lined and that is why it lost 2 stars.
12 August 2024
Reply from CLOSET LONDON
Thank you for your feedback and kind words about the design and colour of the dress. We're sorry to hear that the fabric did not meet your expectations. We always strive to provide the best quality, and your comments about the fabric and lining will be shared with our design team for future improvements ❤️
Not impressed
I received my order with no delivery note inside. I need to return my items but have been unable to make contact. Cannot find returns policy or details online.
12 August 2024
Unprompted review
Reply from CLOSET LONDON
Thank you for the review, Deborah. Unfortunately, the order number you gave us does not match our standard order number format. Could you please double-check if you are contacting the correct company? If you need any further assistance, please kindly email us at customerservices@closetlondon.com
I ordered 6th June
I ordered 6th June, took delivery on 7th August to find dress didn’t fit, in process of returning it.
1 August 2024
Reply from CLOSET LONDON
Thank you for taking the time to leave your review, Davina. Having checked our records, we can confirm that you have only one order with us, which was placed on the 1st of August. If you need any further assistance, please don’t hesitate to contact us at customerservices@closetlondon.com.
Shipping was fast and reliable
Shipping was fast and reliable. My order arrived well-packaged and in perfect condition within the promised time frame. The store also provides tracking information, so I knew exactly when to expect my package.
31 July 2024
Reply from CLOSET LONDON
Dear Luciene, thank you so much for your amazing review!
Your positive feedback motivates us and drives us to continue delivering great service and exceptional products. We’re happy to hear that you had a wonderful experience.😊👌❤️
Missing GREEN DRESS got replaced.
My missing dress has been replaced.... I'm so happy.... The green dress is so beautiful and sits nicely on me.... Thank you Closet for the prompt response....
Love it....
7 August 2024
Unprompted review
Reply from CLOSET LONDON
Dear Oluwakemi, thank you for taking the time to leave this review. We are delighted that you’re happy with the green dress. It’s wonderful to know that it fits you perfectly and looks beautiful on you. Your happiness is our top priority, and we're glad we could assist you promptly! ❤️
The company should inform the clients…
The company should inform the clients about possible taxes when sending to EU countries. The tax was higher than the items bought!
31 July 2024
Reply from CLOSET LONDON
Thank you for the review, Maria.
Our Delivery policy is clearly stated on our website. We always advise customers to read this policy carefully before placing their order, especially if it is their first purchase with us, to avoid any potential disappointment.
If you have any further questions please contact our CS team at customerservices@closetlondon.com
Definitely I recomand them
Definitely I recomand them , dress are really nice and quality, the zise was small I worded size 12 but the best I think is 14 , unfortunately I don’t find this size and I take 16 and I will modify because I really like this dress . Prompt with delivery and refund. Thank you and for sure I will ordering more
1 August 2024
Reply from CLOSET LONDON
Dear Carmen, thank you for your positive feedback!
We appreciate all of the input we receive from our valued customers. We look forward to welcoming you again ❤️
Easy .....seamfree ordering process.
29 July 2024
Reply from CLOSET LONDON
Dear Maggie, thanks for the review!
Your positive comments are appreciated and we're happy to see you were delighted with your shopping experience 😊👌❤️
I've not ordered from this site before
I've not ordered from this site before. But will definitely again.
I was shoppng for a wedding guest dress, I ordered 5 dresses meaning to keep 1, I kept 3. The fact the other two were too small otherwise I probably would of kept them too.
Very flattering dresses and beautifully made.
23 July 2024
Reply from CLOSET LONDON
Dear Maggie, thank you for your lovely feedback! We're delighted you were pleased with your dresses and found them flattering and well-made.
We look forward to welcoming you again soon 😊👌❤️
Reply from CLOSET LONDON
Dear Milly, It’s great to hear you’re so happy with your new dresses and our service— thanks for being part of Closet London! ❤️
Gone downhill
Used to buy a lot from Closet. Haven't done for a while and don't think I will again. You have to buy 2 sizes of everything because their sizing is so random - one size 14 dress was too small while another size 12 was too big. Then they charge for returns even tho you are only returning because of the random sizing. Then the returns process is very complicated and confusing. I wore my dress once and the sleeve seam has frayed with a hole appearing. Have emailed closet for a replacement but have not heard anything back. Just left with a bad feeling. Shame because they used to be really good.
9 July 2024
Unprompted review
Reply from CLOSET LONDON
Thank you for taking the time to provide a detailed review. We appreciate your feedback and are sorry to hear about your experience.
We have not received any emails from you recently. If you responded to your order confirmation email, please note that it is a "no-reply" type of email, and we never received it.
For your convenience, we have a size guide and our returns policy stated on the website. Should you need any further assistance or have any questions, please feel free to contact us directly at customerservices@closetlondon.com
Will shop again!
Will shop again direct rather than through asos. More choice and quick delivery. Petite range is great.
16 July 2024
Reply from CLOSET LONDON
Your feedback means a lot to us, and we are delighted that you are satisfied with your purchase. It is always wonderful to hear that our customers have great taste! ❤️
Although it was an internacional…
Although it was an internacional delivery, it was quick, less than one week and the items were lovely.
15 July 2024
Reply from CLOSET LONDON
Dear Ermelinda, thank you for leaving us a review, we appreciate all feedback but it's great to receive a 5* rating for our efforts - we're extremely grateful.
We hope you'll shop at Closet London again in the future ❤️
The dress is lovely
The dress is lovely, nice material and well made. Fits perfectly too.
Will definately order from this company again.
14 June 2024
Reply from CLOSET LONDON
Dear Donna, thank you for choosing us and sharing such encouraging feedback!
We look forward to providing you with another best possible service in the future ❤️
The dress that I ordered was really…
The dress that I ordered was really nicely packed and in great condition. It arrived quickly and was great quality. I had ti return it because it didn't fit but Closet processed my refund really quickly and they were excellent at emailing me and letting me know how everything was progressing. I'd definitely order from them again.
11 July 2024
Reply from CLOSET LONDON
Dear Cate, thank you for your kind words! We're glad you were happy with our service and the quality of the dress and look forward to welcoming you again ❤️
You did ship it with express service i…
You did ship it with express service i did not asked for that also client has to pay for the Custom operations
11 July 2024
Reply from CLOSET LONDON
Thank you for your review, Reda. Your order was shipped with DHL Economy service. As stated on our website, all international customers are responsible for paying duties and taxes when importing goods into their country. If you have any questions, please do not hesitate to contact us at customerservices@closetlondon.com
Classy and elegant ✨️
The product were delivered on time an in excellent condition as always.
9 July 2024
Reply from CLOSET LONDON
Thank you for your feedback, dear Queen! We are glad your products were delivered on time and in excellent condition, as always. Your satisfaction is our priority ❤️
Great value for the money
Easy access to the website, the prices are reasonable and great quality of clothing.I absolutely loved all clothes I bought from them
9 July 2024
Reply from CLOSET LONDON
Thank you for your kind review, dear Sudarat! We're delighted that you love the quality of our clothing and are happy with your purchases and look forward to serving you again soon ❤️
DISCREASEFULL
Loved my dress but it arrived very creased and not fresh (marks on the dress)have had to get it professionally cleaned before I can wear it and see can the creases be steamed out of it at a cost of 16 euro and 20 pounds delivery is a rip off from UK to Dublin and its an extra 5 pounds to send to Australia, logistics doesn't add up ,its not the first time dresses have arrived very creased
10 July 2024
Reply from CLOSET LONDON
Thank you for your feedback. We're glad you loved your dress but we apologize for the condition it arrived in. This is not the standard we aim to uphold. Your feedback has been forwarded to the relevant teams to ensure this will not happen again ❤️
The dress is gorgeous made from good…
The dress is gorgeous made from good quality fabric and a perfect fit. Fast delivery too!
8 July 2024
Reply from CLOSET LONDON
Thank you for leaving us such wonderful feedback, dear Linda. We put customer experience and satisfaction as our priority, and your review reaffirms our effort ❤️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.