I ordered a hoodie & shorts set which arrived quickly & well packaged. The products are good quality the only thing I wasn’t overly keen on was the transfer writing on the hoodie. Would have been bet... See more
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Review summary
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Reviews shaping this summary
1st time purchaser. Good selection on website which was easy to use, reasonably priced and goods arrived promptly. Products appear to be good quality just as good as well known sports brands but a lot... See more
Company replied
Always love this brand great fit if your stocky or broader on the shoulders and back, only bad thing if your ordering from ireland cost of customs and taxes ends up not worth it all
Company replied
Amazing customer support. Got help from a man named Sean with an unusual problem. Fixed the problem with ease. Would recommend shopping with this company, Closure London, as customer service is next t... See more
Company replied
Company details
- #399 of 595 best companies in Clothing Shop
Written by the company
Closure London - We make clean-cut, modern essentials. Shop now for T-Shirts, Hoodies and Joggers.
Contact info
Closure London, Unit B4 9&10, Heywood Distribution park, Heywood, OL10 2TS, heywood, United Kingdom
- Hello@closurelondon.com
- www.closurelondon.com
4.2
Great
9k reviews
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Do not use this company
Do not use this company. I ordered 3 sets of clothing. Package arrived. 2 sets not included, only received 1 out of the 3. Raised s complaint. Was told to complete declaration and log with police for crime reference number. All done. Still wasn’t enough for them to resolve. Stated they checked cctv and all items were included. Now ignoring emails and last email was the case is closed. Working full time as a staff nurse, on a low wage and spending my hard earned money and trust in a company is disgusting that you are not willing to help resolve the issue. Your customer service is poor to say the very least and between your warehouse and my house an error has been made but you are not willing to help resolve. I will make sure my voice is heard about this and will not recommend you company to anyone. I will also take this matter up with my bank and show my compliance in the investigation and also your replies. I can’t say you’re a dishonest company, but I can say you are not willing to help to rectify the problem with this order. I will not use your company ever again and will make sure friends and family also stay well clear !
22 July 2026
Unprompted review
Reply from Closure London
Good afternoon, Tom,
Thank you for taking the time to share your latest shopping experience.
At Closure London, we take all complaints seriously and strive to review each case fairly and in a timely manner.
We have managed to locate your account details and arranged for a member of our support team to contact you within the next 120 minutes.
Thank you again for your patience and cooperation.
Kind regartds,
Team Closure London
Great fit and very comfy
Great fit and very comfy, I sized down to get a closer fit, if you want a bit of slack stick to original size.
22 July 2026
Unprompted review
Reply from Closure London
Hi Iain ,
We're so glad to hear you're enjoying the great fit and comfort! Your sizing advice is incredibly helpful for other customers, and we truly appreciate you sharing your experience.
Thank you again for shopping with Closure London.
Thank you,
Natalie
Team Closure London
Very smart clothing at the right price…
Very smart clothing at the right price too, delivery was quick. Well done guys!
17 June 2026
Reply from Closure London
Hi Steve,
We are so pleased to hear you found our clothing smart and well-priced, and that your delivery was quick. Thank you for your wonderful feedback!
Thank you again for shopping with Closure London.
Thank you,
Natalie
Team Closure London
Reply from Closure London
Good afternoon, Andrew,
We appreciate you letting us know about your positive experience! We are so happy that you are pleased with the quality and the timely delivery. Thank you again for shopping with us.
Thank you again for shopping with Closure London.
Thank you,
Natalie,
Team Closure London
Reply from Closure London
Hello Hamed,
We are truly delighted to hear your positive feedback. We appreciate you taking the time to share your thoughts with us.
Thank you again for shopping with Closure London.
Thank you,
Liberty,
Team Closure London
Clear and easy transactions
Clear and easy transactions, delivered in timeline. From Ireland and had to pay duty fees, but wouldn’t stop me buying again
16 June 2026
Reply from Closure London
Good Afternoon Eddie,
We're so glad to hear you found our transactions clear and easy, and that your delivery arrived on time! We appreciate you acknowledging the duty fees for international orders and are truly grateful for your positive feedback. We look forward to serving you again!
Thank you again for shopping with Closure London.
Thank you,
Natalie,
Team Closure London
Reply from Closure London
Hello Archibald,
We appreciate you sharing your positive experience with us! We are so happy to hear that you are pleased with the excellent quality of the footwear. Thank you again for shopping with us.
Thank you again for shopping with Closure London.
Thank you,
Liberty,
Team Closure London
Reply from Closure London
Good afternoon,
We're so pleased you're happy with the quick delivery, excellent quality, and accurate sizing. Thank you for your wonderful feedback! We appreciate you shopping with us.
Thank you again for shopping with Closure London.
Thank you,
Natalie,
Team Closure London
Love the twin set fits perfectly and…
Love the twin set fits perfectly and the price was great would definitely recommend
21 July 2026
Unprompted review
Reply from Closure London
Good afternoon Paul,
We're so happy to hear you love the twin set and that it fits perfectly! We're also glad you found the price great and appreciate your recommendation.
Thank you again for shopping with Closure London.
Thank you,
Liberty,
Team Closure London
Went to old address and never saw it
Went to old address and never saw it. Website and my fault for not checking
21 July 2026
Unprompted review
Reply from Closure London
Hi Jim,
We sincerely apologize for the confusion regarding our address. We are actively working to update all online information to prevent this from happening again.
Thank you again for shopping with Closure London.
Thank you,
Team Closure London
We ordered a puffer jacket for my 12…
We ordered a puffer jacket for my 12 year old jacket. Jacket arrived, it was lovely and she fell in love with it. On trying it on, she noticed the pressing button on one side of the jacket was dislodged from the jacket. I guess it may have been a manufacturer defect. Closure Ldn was so kind to replace the jacket without any additional charges.
It was very easy to deal with customer service and theu were very timely with their response. I wont hesitate to shop with them again.Much appreciated.
9 July 2026
Unprompted review
Reply from Closure London
Hey Tyn ,
We are so pleased to hear that your daughter loved her puffer jacket and that we were able to promptly resolve the issue with the dislodged button. Ensuring our customers are happy with their purchases and our service is incredibly important to us. We appreciate you taking the time to share your positive experience with our customer service team. Your kind words mean a lot, and we look forward to welcoming you back for future purchases!
Thank you again for shopping with Closure London.
Thank you,
Natalie
Team Closure London
Reply from Closure London
Hi Kunmi,
We truly value your positive feedback!
We are so glad to hear you appreciated our timely delivery and the quality of our materials!
We hope you enjoy your Padded Nylon Smart Jacket (Stone), Faux Wool Zip Jacket (Stone) and the Smart Zip Faux Wool Jacket (Brown)!
Thank you again for shopping with Closure London.
Many thanks,
Natalie
Team Closure London
Reply from Closure London
Hi Joe Banks,
Thank you for your wonderful feedback!
We're so pleased you're happy with your Pace Performance Twinsets (Vapour Green/Charcoal & Pink/Iron Grey), sizing, and speedy delivery. We appreciate you shopping with us.
Thank you again for shopping with Closure London.
Many thanks,
Jonathan
Team Closure London
Reply from Closure London
Hi Steve,
We truly appreciate your positive feedback.
We're so happy to hear that you enjoyed our Pace Performance Twinset (Aqua/Charcoal) and the fast delivery!
Thank you again for shopping with Closure London.
Many thanks,
Sean
Team Closure London
Great Buys.
Bought two outfits as gifts for my son. Fabric, design and prices are exceptional. My son was very pleased with the purchases.
6 July 2026
Reply from Closure London
Hi JB,
Thank you for taking the time to share your wonderful 5-star experience with us!
We are so pleased to hear that your son was delighted with the outfits of our Pace Performance Twinset (Vapour Green/Charcoal) and that you found the fabric, design, and prices to be exceptional. We truly appreciate your kind words!
Thank you again for shopping with Closure London.
Many thanks,
Natalie
Team Closure London
Avoid can't get refund on complete order which didn't arrive
Never arrived and won't reply to emails. Gonna need my credit card company to retrieve my cash. Avoid
6 July 2026
Reply from Closure London
Good afternoon Andrew,
Hope you're having a great day!
We've taken a look into your account, and we can see that you have spoken with a member of our support team regarding your isolated case.
Upon reviewing the case notes, we can see that your case has now been resolved.
Can you kindly follow up with our support team regarding the next steps?
Thank you again for your patience and cooperation.
Kind regards,
Team Closure London
Reply from Closure London
Hi Rodney,
Thank you for your positive feedback!
We're so pleased to hear you appreciate the quality and value of our Pace Performance Twinset (Vapour Green/Charcoal), and that you received prompt service.
Thank you again for shopping with Closure London.
Many thanks,
Natalie
Team Closure London
Nice product good price
6 July 2026
Reply from Closure London
Hello Glynn,
Thank you for sharing your positive feedback!
We are so pleased to hear that you are happy with both the Relaxed Crinkle Twinset (Stone) and its price. We appreciate your support.
Thank you again for shopping with Closure London.
Many thanks,
Liberty
Team Closure London
Good quality
Ordered couple of shirts for my son, delivered on time and the quality of clothes is good.
6 July 2026
Reply from Closure London
Hello Mrs Vidya Aluru,
Thank you for sharing your positive feedback!
We're so happy to hear that the Citrus T-Shirt (Off White) and the Fallen Angel T-Shirt (Charcoal) for your son arrived on time and that you're pleased with the quality of the clothing.
We hope you enjoy your Tonal Core Logo Open Hem Tracksuit (Espresso)!
Thank you again for choosing to shop with Closure London.
Many thanks,
Liberty
Team Closure London
Really happy with all of the clothes…
Really happy with all of the clothes I’ve bought from closure london. Great quality, love the fast delivery time!
20 July 2026
Unprompted review
Reply from Closure London
Hi Ian,
We appreciate you sharing your positive experience with us!
We're delighted to hear that you're happy with the quality of our clothes and our fast delivery time. Thank you for your kind words.
Thank you again for choosing to shop with Closure London.
Many thanks,
Jonathan
Team Closure London
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