Cloud Pharmacy | Online Clinic logo
Visit website

Cloud Pharmacy | Online Clinic Reviews 22,651

•
TrustScore 4.5 out of 5

4.6

Online Pharmacy
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 6,890 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the ordering process very easy and straightforward, appreciating the efficiency from processing to dispatch and fast delivery. Many highlight the excellent service, noting the helpfulness and professional advice provided, especially during consultations. The products are consistently praised for their quality and effectiveness, with many feeling well-supported in their health journeys. Reviewers often mention the quick and reliable delivery, with orders arriving well-packaged and on time. However, some people mentioned issues with delivery, including delayed orders, unexpected changes to delivery dates, and problems with temperature-controlled medication arriving warm. A few other people also felt that there were issues with order processing and refunds, or that service to certain locations was stopped without prior notification.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, professionalism, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting prompt, efficient, and fast... See more

Order

Customers had positive experiences with order, praising the ease of online ordering and the quick processing... See more

Product

Users describe positive interactions with product, often highlighting its effectiveness and ease of use. Many... See more

User experience

People report positive experiences with user experience, highlighting the ease and efficiency of the service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve found cloud pharmacy to be very easy to order from lately. Fast delivery. I know they are there for advice should I ever need them. I’m navigating my weight maintenance and strength training jour... See more

Rated 5 out of 5 stars

Cloud Pharmacy have been a pleasure to deal with. Their communication is excellent and they offer great support. There pricing is better value than most other GLP 1 providers. I love how they support... See more

Rated 5 out of 5 stars

Very thorough & actually spent time asking about my medical history etc. Super fast delivery & they are really helpful should i have any questions or concerns. Won't order anywhere else.

Rated 5 out of 5 stars

Very happy with all aspects of Cloud's online service. Helpful to be kept advised with regards status of order. Processing, dispatch and delivery was efficient and very quick.

Company details

  1. #53 of 107 best companies in Online Pharmacy
  2. #61 of 105 best companies in Pharmacy
  3. #37 of 70 best companies in Weight-Loss Service

Written by the company

Cloud Pharmacy is an Online Pharmacy and online clinic service specialising in Men's and Women's health, and Weight Loss. We offer free online consultations for specific prescription medicines, as well as selling all associated pharmacy medicines and goods at discounted prices. We aim to revolutionise healthcare in the UK and aim to be the most customer-focussed, user-friendly Online Pharmacy available. We want our customers to feel confident to contact us for advice and make purchases from us. Visit us at: www.cloudpharmacy.co.uk

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

23k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

At best poor, at worst an AI chatbot service

I am genuinely surprised how they have a 4.6 rating. They took my money, I uploaded pics etc and answered questions as per their process. I then received a number of adhoc questions (some already answered) some brand new that weren’t initially asked. It feels like the process itself is being run by an AI Chatbot at best, or someone with poor cognitive skills at worst. Additionally the delay between responses suggest this is a process managed offshore as opposed to locally. I would not recommend.

16 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look