I’ve found cloud pharmacy to be very easy to order from lately. Fast delivery. I know they are there for advice should I ever need them. I’m navigating my weight maintenance and strength training jour... See more
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Review summary
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Reviews shaping this summary
Cloud Pharmacy have been a pleasure to deal with. Their communication is excellent and they offer great support. There pricing is better value than most other GLP 1 providers. I love how they support... See more
Very thorough & actually spent time asking about my medical history etc. Super fast delivery & they are really helpful should i have any questions or concerns. Won't order anywhere else.
Very happy with all aspects of Cloud's online service. Helpful to be kept advised with regards status of order. Processing, dispatch and delivery was efficient and very quick.
Company details
- #53 of 107 best companies in Online Pharmacy
- #61 of 105 best companies in Pharmacy
- #37 of 70 best companies in Weight-Loss Service
Written by the company
Cloud Pharmacy is an Online Pharmacy and online clinic service specialising in Men's and Women's health, and Weight Loss. We offer free online consultations for specific prescription medicines, as well as selling all associated pharmacy medicines and goods at discounted prices. We aim to revolutionise healthcare in the UK and aim to be the most customer-focussed, user-friendly Online Pharmacy available. We want our customers to feel confident to contact us for advice and make purchases from us. Visit us at: www.cloudpharmacy.co.uk
Contact info
Cloud Pharmacy, 3 Houston Interchange Business Park, EH54 5DW, Livingston, United Kingdom
- 01506 901275
- support@cloudpharmacy.zendesk.com
- www.cloudpharmacy.co.uk
4.6
Excellent
23k reviews
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Wrong qty shipped but quickly resolved
Despite the wrong quantity of goods being shipped, your Customer Service acted quickly to ship out the 'missing' item
27 May 2026
Helpful and quick response to questions…
Helpful and quick response to questions around side effects
26 May 2026
Easy to order and quick delivery
Found cloud pharmacy to be easy to order from and they get back to you when you have question quickly,
Quick delivery too.
10 June 2026
Very easy to complete my application…
Very easy to complete my application and my order arrived on time as promised.
10 June 2026
Easy and fast delivery
Form was easy to fill out everything was straight forward and fast delivery
10 June 2026
Waste of time. Approved then cancelled
Made to provide all information, jump through all hoops, and even have a zoom interview. Got approved and took my money, only to then decide they couldn't deliver to my area and cancelled me without discussion about alternatives.
10 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent communication
E mail communication was excellent and really helpful in assisting me through the application process which I found to be rather difficult. I misunderstood the photo part to start with but got there in the end.
9 June 2026
Reply from Cloud Pharmacy | Online Clinic
Hi,
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that you found our email communication helpful and supportive throughout the application process. We understand that some parts of the process can seem a little confusing at first, so we're pleased that our team was able to assist you and help get everything completed successfully.
Thank you for your patience, and we're glad you got there in the end!
We truly appreciate your feedback and look forward to supporting you in the future.
Many thanks,
Cloud Pharmacy
Clear and precise ordering procedure…
Clear and precise ordering procedure and prompt, fast delivery.
10 June 2026
Excellent service from Cloud Pharmacy
Excellent service from Cloud Pharmacy. They don't just sell you the product, they care about your health
26 May 2026
Non existent customer service
Stopped delivering to Guernsey with no warning or notification all mute ensuring a gap in my treatment. Still send me reminders to order a new pen though.
26 May 2026
Reply from Cloud Pharmacy | Online Clinic
Dear Graham,
We truly apologise that your recent experience has not met the high standard you expect from us.
We also sincerely apologise for any inconvenience caused by the pause of shipments to the Channel Islands. Patient safety and reliable access to treatment remain our highest priorities.
Unfortunately, the continued uncertainty around delivery times means we can no longer guarantee the safe and timely arrival of medications, which is something we are not willing to compromise on.
I have also raised your feedback regarding reminders, and please be assured this has been passed to our technical team for review.
We appreciate your understanding and thank you for taking the time to share your feedback.
Great service and super quick…
Great service and super quick processing and delivery. Would highly recommend
26 May 2026
Reply from Cloud Pharmacy | Online Clinic
Dear Ahmed,
Thank you for your feedback.
Upon investigation, we can confirm that this order should have been received.
If you have any concerns regarding this, or if you have not received your order, please contact us at support@cloudpharmacy.zendesk.com.
A member of our Patient Care Team will be happy to investigate the matter furthet.
We sincerely apologise for any inconvenience caused and appreciate your patience and understanding.
Very professional
Very professional, thorough questions about my condition and my general health. Quick respond and sending. I would recommend everyone:)
9 June 2026
Care and attention excellent
Care and attention from pharmacy is excellent. Very quick response to ordering process and delivery on time.
9 June 2026
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