The goods haven't arrived, some were on back order, so fair enough, but there has been no response to emailed queries on likely delivery. Update, looks like I'm not getting the replies, not in spam... See more
Company replied
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See what reviewers are saying
How can you ask for a review when I've not got the pre ordered product I purchased. Not even a shipping confirmation or proper expected delivery time not just "Mid Jan" which has well and truly pa... See more
Company replied
As per your delivery was fast and correct. Given the problems of k3 aspire batteries i can't seem to see a similar pen type on your site clearly. I don't want a disposal type or one that sends clouds... See more
I’ve used Cloudstix a long time now buying everything from flavours to ecig hardware and have never had an issue. Their prices are competitive and even on the cheapest delivery option, items are recei... See more
Company details
- #100 of 129 best companies in Electronic cigarette store
- #38 of 46 best companies in Battery shop
- #93 of 127 best companies in Vaporiser shop
About Cloudstix
Written by the company
Cloudstix is a brand formed in 2013 by vapers for vapers having become frustrated by either the unrealistic high prices from some vendors or the non genuine low ticket items supplied by others.
We want to make sure that our customers get access to quit smoking / lifestyle changing products at ultimate cost effective prices.
Our company has grown considerably over the years and in addition to our online website we also have 4 highstreet stores & a vast number of resellers offering our products throughout the UK.
We also have several exclusive E Liquid brands sold through our platform that have gone on to be high sought after in the UK & across Europe.
With Cloudstix dedicated customer service team you are without doubt in the best hands possible.
We want to make sure that our customers get access to quit smoking / lifestyle changing products at ultimate cost effective prices.
Our company has grown considerably over the years and in addition to our online website we also have 4 highstreet stores & a vast number of resellers offering our products throughout the UK.
We also have several exclusive E Liquid brands sold through our platform that have gone on to be high sought after in the UK & across Europe.
With Cloudstix dedicated customer service team you are without doubt in the best hands possible.
Contact info
715 Ormskirk Road, WN58AQ, Wigan, United Kingdom
- 03338805431
- admin@cloudstix.com
- www.cloudstix.com
4.5
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Always excellent reliable service
Always excellent reliable service, I never use anyone else.I've used them for about 9 years, firstly in a local Cloudstix store but since they refused to stock my particular product choice I went direct to using the parent company on line.
13 October 2022
Happy Returning Customer
Second order from cloudstix, just as happy as I was last time. Excellent service from and excellent company. Cannot fault them, I will be returning
7 October 2022
Excellent customer support and service
Excellent customer support and service, DPD unfortunately let us all down but cloudstix were very helpful and responsive, plus the extra touch of sweets, when I opened package was really really nice, thank you and I’d definitely recommend 🌟🌟🌟🌟🌟
4 October 2022
Very good service thanks
27 September 2022
ordered 4am saturday recieved package…
ordered 4am saturday recieved package in post Tuesday you cant get service like that anywhere else the best out there
10 September 2022
Rba deck
The mulus rba comes in three parts the part that holds liquid the deck and air flow control,unscrew the air flow sobyou can screw the deck onto the build deck easy to build good flavor highly recommended.
8 September 2022
Really happy with item purchased
Really happy with item purchased, super speedy delivery even received sweeties with order. Would recommend this company 100%.
15 August 2022
Quick delivery
5 August 2022
Excellent service as always
Excellent service as always, staff went the extra mile to ensure delivery was on time during heatwave and postal services not running
Thanks to all
1 August 2022
Site easy to navigate
Site easy to navigate, items delivered within days to the Western Isles. Very happy customer
26 July 2022
Arrived quite quick and equipment…
Arrived quite quick and equipment ordered is excellent as always 👌
25 July 2022
Calls are answered pretty quickly…
Calls are answered pretty quickly Orders are delivered in time as they Promise. Damages are solved in a very good manner. Would definitely recommend them for any vape products.
8 June 2022
Great offer and products
Great offer and products, but so difficult to pay. Only with credit secure card - it would be very helpful if one could also pay by bank-debit or by bank transfer.
7 June 2022
Reply from Cloudstix
Hi, thanks for the review which i am hoping you will view us more favourable once we explain.
Cloudstix have been operating since 2011 and had many years of offering PayPal as a payment option.
Last year PayPal decided to remove their services from the vape industry as a whole and so this decision was taken away from us.
Paypal does still run on some vape websites, the ins and outs of this we cannot get into without getting people in trouble but i hope now you understand if we could offer PayPal then we would.
Just Excellent with great customer service
I'm fairly new to vaping and i found plenty of websites offering E Liquids and accessories I gave Cloudstix a go over others I'd found a couple of orders so far and they have not let me down, excellent prices and quality merchandise
6 June 2022
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