Club Villamar Reviews 

After 7 weeks of waiting and countless attempts to contact customer service, I still haven't received any response.

We rented a house in Calafell from July 1st to 7th with friends. From the start, there were red flags: we were asked to pay a €1000 deposit in cash upon receiving the keys, which already seemed suspicious. The person handling the keys assured us they would return at the end of our stay for the check-out and to refund the deposit.

But on the day of departure, just an hour before check-out, we received an email informing us that no one would be coming for the inspection. The agency then promised that the deposit would be returned within 10 days, as stated in the terms and conditions.

Days passed, and still nothing. Worse yet, the main office completely dodged responsibility and offered no solution. It’s now August 2nd, and neither the agency nor the main office is responding. They’ve become unreachable, and our €1000 deposit is still missing.

I strongly advise, if not beg you, to never rent from this agency. Their customer service is nonexistent, and their behavior borders on fraud. AVOID this agency at all costs!!!

Don't trust the positive reviews, they are fake! Villamar is the worst rental agency you can find. The villas are run down. The agency does not answer the phone and is content to answer by e-mail without providing any solution. We had Villa Kiara whose ceiling was in danger of collapsing. Villamar does not worry about it. 4000 euros a week in a ruined villa.

A eviter de vrais voleur les description sir less photos et la rèaliter non rien avoir
Faite attention

We were victims of overbooking

We had booked a villa for 14 people for a week in Spain the14 May. A month later VillaMare asked us to cancel as the villa was not available. Their explanation? A calendar problem ...🤨. Unreachable by phone, no proposal with another equivalent villa.
These are very, very dodgy ways of doing things. We had booked plane tickets, car rental, tickets for an attraction park ... imagine the amount of damage suffered for 14 people!
It's simply outrageous!
And you can imagine that finding a villa in the same place for 14 people at the same price is almost mission impossible.
In a nutshell, all our plans for a holiday with friends under the sun have fallen through and we are going to make every effort to ensure that these holidays are even better than with VillaMare.

I booked a villa in Lloret de Mar with this Dutch based company and when some of our group of 16 had to withdraw for health reasons the company was completely unhelpful. I asked for a reduction in price which it refused to consider. I considered cancelling and losing my deposit of over £300 but decided against when their cancellation terms meant I would be responsible for half the cost of the villa rental, close to £2000. The company is happy to take a deposit via credit card but wants the balance by bank transfer or credit card with a supplementary charge. Read its terms and conditions carefully.
During our stay at the villa there were a number of minor problems, which they dismissed and were uninterested in solving.
What really concerns me about this company is that it has refused to acknowledge that there was a mal functioning gas boiler in the villa, which often failed to ignite. The strong smell of gas as a result of this mal function was not only disturbing but could clearly be dangerous.
There is no way I can resolve my complaint with the company without costly international legal proceedings. Hopefully no one will be harmed by its indifference.

Since I posted the above I have been in contact with some Spanish regulatory bodies, Agencia Catalana del Consum, which was helpful and directed me to Seccio de Seguretat In Gerona. This latter (dis)organisation ignored my complaint and as far as I know is unwilling to rock the tourist boat.