Clyde Property Reviews 

303
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and agents for being exceptionally professional, friendly, and supportive throughout the entire property buying and selling journey. People note that the experienced team provides clear communication, keeps clients thoroughly informed at every stage, and ensures that transactions move forward smoothly. However, some reviewers were not happy with certain office interactions, mentioning instances of abrupt communication, slow responses, and unhelpful staff behavior during viewing enquiries. A few other people also felt that deposit deductions and letting procedures lacked transparency, creating unnecessary frustration regarding unexpected financial fees.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, highlighting professional and efficient assistance throughout property... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as efficient, supportive, and... See more

Price

Reviewers mention ambiguous feedback about price, reflecting widely varying experiences across different... See more

Location

Customers consistently note ambiguous experiences with location, as opinions and circumstances vary widely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at Clyde in Clarkston were all fantastic. From my 1st email enquiry Marie Baines was on the ball telephoned me next morning 9.30 am and arranged my 1st viewing, negotiated my purchase and had... See more

Rated 5 out of 5 stars

We had a really positive experience with this estate agency when buying our home. Eve in particular was absolutely brilliant – so helpful, efficient and always quick to respond to any questions we ha... See more

Rated 5 out of 5 stars

Rachel Dewar at Clyde West End was key to helping my secure the flat I purchased, and attract a high price for the sale of my existing flat. Rachel and the rest of her colleagues, including Eve and Ja... See more

Rated 5 out of 5 stars

Clyde staff were all extremely pleasant and helpful during our contacts with their office. The Clyde agent who showed us around the flat was very friendly and helpful ,.knew the area and generally... See more


Company details

  1. Estate Agent

Written by the company

Clyde Property is the leading independent estate agent Scotland, offering quality property for sale and rent throughout Scotland.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

303 reviews

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4.4

All reviews

(303)

102 reviews in the last 12 months

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Rated 5 out of 5 stars

A very professional service

A very professional service. Photographer was great. A couple of serious offers very quickly. One for 19% over valuation. Sale process went very smoothly. Very pleased.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

TENANTS BEWARE!!

TENANTS BEWARE!!

Please my fellow tenants, please take into serious consideration the tenancy of a property with an Estate Agent like this.

Firstly, their sole prerogative is to ensure the self interest of themselves and landlords. Happy to let out substandard properties, with poor heating, insulation and ventilation.
On routine inspections they would highlight the uncleanliness and failed to highlight the mould growth on windows and interfaces which leads to the slow death diseases like aspergillosis and to 'take a cloth to it'.

On exiting the property I have had a surmountable part of my deposit of £1,350 taken for the following reasons.
1. £342 for the cleaning of the property.
This is a mandatory procedure by Bonnie & Clyde, as they have a subsidiary cleaning company owned by themselves, clearly as a racket in exploiting tenants. Regardless in how clean you leave the flat.

2.£480 in damage. This again, was illustrated that allegedly there was a small hole in a cupboard, mould growth on curtains which attributed to their demise and a blocked dishwasher drain pipe.  All of which wasn't stated on the post exit inspection.

3. £240 in not seeking the approval of painting the flat and leaving an unsatisfactory finish. Yes, believe it. The property I received was a battered Manhattan Grey, covered with stickers, holes and Velcro. Yet, somehow painting it without their permission will result not only in labour and paint costs, but an additional fine for following the rules.

4. £100 for the removal some cleaning products, a toilet brush and a knife. Must have had to call in the A team for that. I would have imagined the bin liner cost in that itemised billing as £50 and £50 for the inconvenience.  

Please, if unfortunate to be in the premises of a Bonnie & Clyde Letting, take lots of pictures and store them. You will require this at a later date. Also, report everything and have it recorded.

When dealing with Deposit Safety Scotland, monitor the process vigilantly as like me, you will not receive notification of your opportunity in evidencing your side of the bargain. Therefore, lose the disputed outstanding balance.

For those at Bonnie & Clyde, don't expect me to call you and discuss this matter. You want me to discuss anything with you, I am happy to go to an online platform for everyone to see in providing honesty and transparency. Let the audience see who is telling the truth and who they deem to be fair and honest.

For prospective sellers, I can understand their immorality and parasitical nature would naturally be of a benefit to you. I'm sure they are wonderful at it. If you do have a sense of social responsibility and have an ounce of morality, think twice in choosing Bonnie and Clyde!

10 December 2025
Unprompted review
Clyde Property logo

Reply from Clyde Property

Thank you for taking the time to share your experience. We are sorry to hear that you are dissatisfied with the outcome of your tenancy and the deposit resolution process.

We take all feedback seriously. All properties we manage are let in accordance with current legislation, including standards for heating, ventilation, and safety. Routine inspections are carried out to identify maintenance issues and to ensure tenants are meeting their responsibilities under the tenancy agreement. Any concerns regarding mould or ventilation are investigated when reported.

With regard to deposit, all deductions are itemised, supported by photographic evidence, and submitted in line with the tenancy agreement which is signed at the start of a let. Deductions related to cleaning, damage and removal of items left behind are assessed against the property’s check-in and check-out reports. These are not “mandatory charges,” but costs incurred to return the property to its original condition.

Where a deposit is disputed, the matter is referred to Safe Deposit Scotland, which is an independent adjudication service. Decisions regarding disputed amounts are made solely by them based on evidence provided by both parties. We do not control the outcome of this process, nor do we prevent tenants from submitting evidence.
We encourage all tenants to take photographs at check-in and check-out, report issues promptly in writing, and seek written permission before making alterations to a property, advice that is standard across the industry.

While we regret that this tenancy ended on a negative note, we remain committed to acting professionally and transparently for both tenants and landlords. Should you wish to raise any specific concerns formally, our complaints procedure remains available.

We wish you the best in your future accommodation.

Rated 5 out of 5 stars

Excellent Service

Clyde have been wonderful to deal with both in assisting with the listing and sale of my Mother’s property and helping with issues that arose at the time of closing of the sale of the property. I highly recommend using Clyde and Gavin Fleming in particular.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

I was always given 1st class attention

I was always given 1st class attention. I was kept informed of any developments in the sale of my mum’s property . Clyde always acted in a very professional manner. All staff are very knowledgable and make you feel at ease. The staff always had a smile on their faces when I called into the office. Clyde took charge and helped me in each step of the process of selling.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, our first meeting with Gavin was excellent, he was happy to share his experiences and tips which made the process easier for us

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Successful sale after 9 months!

Through no fault of Clyde Property it took me 9 months to sell my house.It was caused by a broken chain. Clyde continued to promote/ advertise and conduct house viewings throughout this period with professional expertise. It was good to know they were behind me all the way.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I have recently sold my property through these agents and cannot praise them highly enough. From the very beginning, everyone was extremely professional and courteous. I'd particularly like to mention Mr Jeff Thomson. He made the experience stress free with a positive 'can do' attitude. I only wish I could give 10 stars!

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and communication

Great experience with the whole team from Helensburgh Clyde office as a seller. They are all lovely, friendly and kept in good communication throughout the whole process. They don't mind answering continuous little questions that pop up and act in their clients' interest. I would very much recommend.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Six stars

First class from everyone at Clyde; the team helped us all along the way as we navigated a complex chain to a successful close. It wouldn't have happened without Clyde :)

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I could not recommend Clyde Property enough, from beginning to end the service was excellent from all the team. I cannot thank Asia, Nicola and Katie enough.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish, Clyde were amazing! Everyone was so helpful and knowledgeable. We had encountered a problem when selling our house (we had been given the wrong information about a report) Although this problem was nothing to do with Clyde, Jenny went above and beyond to sort it out, for which we are forever grateful.
Clyde treat you as a person, not just a number, and really care about making selling a smooth, non stressful event.
Thank you so much, Clyde Property. We would not hesitate to recommend you to others.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Clyde staff were all extremely pleasant…

Clyde staff were all extremely pleasant and helpful during our contacts with their office. The Clyde agent who showed us around the flat was very friendly and helpful ,.knew the area and generally very informative. Later next day we concluded a most satisfactory transaction.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

What can I say

What can I say? I cannot praise the Clyde team highly enough. Friendly, professional, knowledgeable and efficient. Nothing was too much trouble. Our house sale went through quickly and smoothly. We were kept informed throughout. The staff even visited our property before it went on sale so they could speak to potential buyers with insight and confidence. When we didn’t like some of the pictures - no problem. Sorted straight away. While selling a house can never be described as fun Shona and her staff did their very best to ensure it was as good as it could be. Highly recommended.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Successful outcome

The team at Clyde Property guided us through the whole selling process with the utmost professionalism. Their experience, local knowledge and helpful advice was delivered with a personal touch which greatly reduced the stress levels and led to a swift, successful outcome.

8 October 2025
Unprompted review

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