Capital Markets Elite Group Reviews 

243
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Only good things to say about CMEG. Their service is very good when it comes to queries and client relationships as well as their platform CPro is phenomenal. I have been with them 4 years now and sti... See more

Company replied

Rated 5 out of 5 stars

update: There are still issues with Margin. It appears their customer service team is overwhelmed with tickets. they did respond to me today offering to accommodate for all these issues. th... See more

Rated 1 out of 5 stars

1. High fees 2. Unrealable and unstable platform. Meaning almost every week, you will have issues with positions being rejected. They always say "technical issues" on their end. 3. Random charges... See more

Company replied

Rated 5 out of 5 stars

I have an account with them for two years. I've been investing for the last ten years. I have had accounts with many brokers. Their trading executions are as good as any broker I've tried. Their custo... See more

Company details

  1. Finance broker

Written by the company

Capital Markets Elite Group provides access to major markets and multi-asset investments backed by extensive market intelligence, advanced technology and expert advice. INSTANT ACCESS. TRUSTED SOURCES. SAFE TECHNOLOGY. Unlimited opportunities, Trade with less limits, Invest with more options. Elevate your trading with sophisticated trading platforms, premium insights and a dedicated team of specialists. Enjoy broader access to several asset classes, geography, investment styles and choice of trading platforms. Our powerful trading tools are smart, fast and designed for mobile. Just the edge you need when seconds count. Your strategy is only as good as your insight. Go deeper and wider with our market insights to help you plan ahead. Protect your positions with a risk profile that’s right for you. Our experienced team and risk management technology can help.


Contact info

3.9

Great

TrustScore 4 out of 5

243 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(243)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I found a trading group review on…

I found a trading group review on YouTube with over 1 million followers that recommends Capital Markets Elite. Based on that alone I chose them as my broker. No regrets so far, everything works as it should.

28 March 2024
Unprompted review
Rated 1 out of 5 stars

PAIN IN THE A S S WITH THE DOCUMENTS!!!

is it me or they are a pain in the A S S with the documentation? even a little bend from the passport they asked for another photo, all the information was super clear.
I suspect they have a translator because I sent all documents in chinese and they are asking all again for many times.
lost my patience after more than 2 weeks. I provided everything which they can knock my door and hijack my PC & account.

26 March 2024
Unprompted review
Capital Markets Elite Group logo

Reply from Capital Markets Elite Group

Miguel

Thank you for taking the time to share your feedback.

Please note that Capital Markets Elite Group operates in accordance with the mandatory KYC/AML/CFT regulations to which our Company must adhere, therefore you are required to submit documentation in accordance with these regulations before the onboarding process can be completed.

We understand that the onboarding process is a lengthy one and can be somewhat frustrating, however we at Capital Markets Elite Group are committed to ensuring that it is completed as seamlessly as possible and in the shortest timeframe once you have provided the required documents.

We hope this clarifies your concerns.

Rated 5 out of 5 stars

I have an account with them for two…

I have an account with them for two years. I've been investing for the last ten years. I have had accounts with many brokers. Their trading executions are as good as any broker I've tried. Their customer service rocks whenever I needed any assistance. Excellent for any experienced investor and funding your account only requires $500 to start.

26 February 2024
Unprompted review
Rated 1 out of 5 stars

I just had the most appaling…

I just had the most appaling interaction with customer service and I am not surprised that all the 5 star reviews are from users with no previews reviews and they all look like if CMEG itself was drafting their new advertising campaign. I was looking forward to open an account and was asking a few questions, so that me and 2 other friends could proceed with opening accounts for our small account challenge. Apparently, there's a co.uk site and a .com one, and if you reach either, you get the same customer service. After being informed that I could get my "30 days no commission" promotion by signing up until the 29th of February, the moment I try to create my account on the .com site (the one that I kept on receiving links for and, note, I am european, not a Uk citizen), after a lengthy and frustrating exchange of emails, I was informed that I must use the co.uk site and...the promotion ended on the 2nd of February, on that site. Well, even though I only trade with Sterling and this is the only broker with no PDT rule that offers it, I simply quited. On the phone, I was informed that that was no one's fault, which sealed the deal. Note - my first email to CMEG was on January 24th, I had plenty of time to create the account. The sole reason I didn't do it sooner was because at any point I was asked where was I from and that that detail with define which of the two borderline siamese sites I would be able to use. It's remarkable that I've pressured this company to get information, was misguided and by the end, it seems it was my fault. If you want to add unncessary stress to the already stressing activity of trading, this is your go 2. And take a good look at the 5 star reviews. There's a pattern. We know what you're doing

************************

Edit after reading CMEG’s reply:

If only there was an exchange of 30 emails that gave CMEG the opportunity to explain that…

Oh no, wait!!!

On said email exchange, after expressing my concern about the date, I was told that the promotion was valid until the 29th, no caveats.

After reading the reviews (and the clearly fake ones with 5 starts), I feel blessed that you are grossly incompetent and I’ve dodged this bullet.


Pathetic.

20 February 2024
Unprompted review
Capital Markets Elite Group logo

Reply from Capital Markets Elite Group

Hi Hugo,

We are sorry to hear about your experience with us and thank you for taking the time to share your feedback.
At Capital Markets Elite Group, we strive to provide our clients with the best customer experience possible, which includes providing you with accurate information on our products, services, and promotions.
Please note that Capital Markets Elite Group operates in three jurisdictions Trinidad, Cayman, and the United Kingdom where the terms, conditions and promotional periods for each broker dealer may vary.
Based on your location you would have been directed to our broker dealer in the United Kingdom and unfortunately the $0 Commission Promotion ended on February 2nd. The promotion for our Cayman broker dealer runs until February 29th.
We hope this clarifies your concerns.

Regards,

Your Capital Markets Team

Rated 4 out of 5 stars

Initially I had issues when I started…

Initially I had issues when I started using the Steerling platform. Don't get me wrong, it looks great but as a platform, too many issues when trading in my opinion. Then I requested a platform switch over to DAS and it has been so much better! Should have done that when I had openend my account from the beginning. Other than that, the support has been great and they are very patient when it comes to dealing with situations. Highly recommend them.

15 February 2024
Unprompted review
Rated 5 out of 5 stars

This broker stands out to me as an…

This broker stands out to me as an excellent option for new traders due to its low commissions for new traders and very good trading platforms. I have no issues with withdrawals and my trading experience has been great thus far. It's definitely a top choice for those seeking cost effective and reliable trading services.

14 February 2024
Unprompted review
Rated 5 out of 5 stars

I love CMEG as a broker

I love CMEG as a broker! The DAS platform that they offer is very stable and reliable. The user friendly itnerface makes trading a breeze and the low commissions help maximize profits. Customer service is very reliable, providing quick and efficient support and feedback whenever needed. Overall I a m very satisfied with CMEG and the service they provide to me.

13 February 2024
Unprompted review
Rated 1 out of 5 stars

Terrible Broker: constant platform issues, high commissions, and terrible customer service

I paid over $3000 in commissions and fees for the month of January and was unable to trade more than 1/4 of the month due to platform issues. They refused to refund any commissions or fees for the inconvenience. Coincidentally after this interaction with their customer service, my account was restricted to only trading 100 shares at a time, making it impossible to trade. I waited for my platform fee reimbursement to hit my account before I put in a withdrawal request to clear out and close my account. To add insult to injury, they withheld an extra $225 for the platform and data fee for this month even though I am not trading this month. I would dealing with them at all costs.

7 February 2024
Unprompted review
Capital Markets Elite Group logo

Reply from Capital Markets Elite Group

Hello Brooks

We are sorry to hear you about your experience with us.

We always endeavor to make our commissions and fees structure fully transparent to aid in enhancing the client experience. We value you feedback and have sent details via email fully addressing the issues you have raised.

Kind Regards

Rated 1 out of 5 stars

Very disappointed in CMEG.

Very disappointed in CMEG as the customer service is outstanding however the withdrawal time is extremely long. I am still waiting weeks after initiating a withdrawal. Plus, once a withdrawal is requested, you can't actively trade live or in the simulator while the withdrawal is processing. Frustrating to say the least. Otherwise, I have had a decent experience and find the customer service is prompt, courteous, and genuinely caring. The withdrawal time and hassle to get any of your own money out once deposited, ruins an otherwise great broker.

7 February 2024
Unprompted review
Capital Markets Elite Group logo

Reply from Capital Markets Elite Group

Dear John,

We sincerely apologize for any inconvenience you've experienced with Capital Markets Elite Group. We understand your frustration and want to assure you that we take your concerns seriously.

Regarding your request, we want to clarify that internal processing typically takes 5-7 business days. We're pleased to inform you that your request has been successfully processed within this timeframe.

If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to assist you every step of the way.

Thank you for your patience and understanding.

Rated 5 out of 5 stars

CMEG stands out as the best choice

CMEG stands out as the best choice. I've been a customer for years, and while sticking with any broker comes with its challenges, CMEG's exceptional customer service sets them apart. Whenever I needed assistance, I connected with an agent withing seconds.

22 January 2024
Unprompted review
Rated 5 out of 5 stars

I've been with CMEG for years and my…

I've been with CMEG for years and my experience has been excellent. The negative reviews seem puzzling, as I've found their service to be reliable, with responsive customer support and robust trading tools. The platform's stability and fast executions have contributed to my success as a trader over the years.

4 January 2024
Unprompted review
Rated 5 out of 5 stars

The company is not perfect but…

The company is not perfect but considering their affordable fees it is totally acceptable. And one area they very much excel in is their fast and accurate chat support. Many larger companies should learn from Capital Markets. This company has gotten customer service right.

7 December 2023
Unprompted review
Rated 4 out of 5 stars

Impressed with CMEG's platform…

Impressed with CMEG's platform stability it's a game change for d ay traders. The speed of the executions is unpralleled, making every trade seamless and efficient. A top notch broker for those who thrive in the fast-paced market.

21 December 2023
Unprompted review

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