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CMSNL Reviews 8,647

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers had a great experience with this company. Customers frequently highlight the availability of hard-to-find and genuine parts, often praising the quality and perfect fit for their vehicles. Many people are satisfied with the fast delivery times, often receiving their orders within a week, and appreciate the good communication regarding shipping updates. The ease of finding correct parts and the overall service are also consistently mentioned as positive aspects. However, some customers were dissatisfied with the customer service and response times. There are mentions of unanswered support tickets, ignored emails, and a lack of proper help or updates regarding orders. Some people also experienced issues with incorrect parts being sent, misleading product listings, and significant delays in delivery, with some orders not arriving even after several months.

What people talk about most

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise fast delivery,... See more

Product

Consumers find product experiences to be ambiguous. Many reviewers express satisfaction with finding... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised fast shipping, with... See more

Response time

Reviewers highlight negative aspects of response time. Many customers report ignored inquiries, unanswered... See more

Customer service

People report negative experiences with customer service, citing a distinct lack of customer care and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love these people. Have placed several orders over the past few months for my 09 Kawasaki Versys 650. Local dealers (USA) have all stated parts are NLA, But CMSNL have come through every time with gen... See more

Company replied

Rated 5 out of 5 stars

I am restoring a 1974 Honda CR125M and have purchased quite a few hard to find OEM items over the past year from CMSNL, and have always been pleased with parts availability and quality. Even though I... See more

Company replied

Rated 5 out of 5 stars

My first order was footpeg rubbers and a hard to find fender trim part for a 1965 Yamaha YG1K. CMSNL not only had the parts, but the prices were great and shipping was super fast with constant updates... See more

Company replied

Rated 5 out of 5 stars

Have been looking for a new seat cover for my 97 Yamaha VMAX XTC for a long time even though they've been discontinued for years but theses guys actually had one available!! Shipping was a little over... See more

Company replied


Company details

  1. Motorbike parts shop
  2. Motorcycle Equipment Store

Written by the company

CMSNL specializes in motorcycle parts for Honda, Kawasaki, Yamaha, Suzuki, BMW, KTM, Ducati and more! Your go-to webshop for OEM and aftermarket parts for 52,000+ models since 1948. Ordering is easy with a staggering 4.6M+ products shown in comprehensive technical diagrams. We ship within 5 business days on average!


Contact info

4.0

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I really enjoy ordering parts from you…

I really enjoy ordering parts from you guys. Selection is amazing and shipping is always so fast. My new favorite place to shop!! Great job

18 November 2024
CMSNL logo

Reply from CMSNL

Dear Mr. Robichaud,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 4 out of 5 stars

Quick delivery motorcycle parts

I ordered some motorcycle parts. For quite an old model so some of them were understandably not in stock. Considering this I got my order pretty quick!

18 November 2024
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Reply from CMSNL

Dear Mr. Thubaut,

Thank you so much for taking the time to leave us a positive rating - it's much appreciated!

We hope to be able to make it 5 stars in the future.

Best regards, CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Good spare parts provider

I really liked the professionalism of CMSNL. It's not easy to find parts for my motorcycle on the internet and in Europe, usually only the brand's dealerships have them or in the USA. From now on, whenever I need it, I have no doubts. Thank you CMSNL.com

18 November 2024
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Reply from CMSNL

Dear Mr. Carvalho,

Thank you very much for your 5-star review!

We will share this with our team to let them know to keep up the good work.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

The fact you had the item for a fifty…

The fact you had the item for a fifty years old motorcycle and that it travel half around the world to get me is amazing awesome. Please thank all the team who work there. Cheers to you all and may life be good to you all.

18 November 2024
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Reply from CMSNL

Dear Mr. Skyring,

Thank you very much for your 5-star review!

We will share this with our team to let them know to keep up the good work.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 4 out of 5 stars

No trouble at all

No trouble at all. Delivered well inside the projected date and a top quality product.

18 November 2024
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Reply from CMSNL

Dear ETR,

Thank you so much for taking the time to leave us a positive rating - it's much appreciated!

We hope to be able to make it 5 stars in the future.

Best regards, CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

A very well stocked and efficient distributer.

It is nice to have a distributer that has so many out of production parts. When I order parts, especially from overseas, it sometimes takes a fairly long time for the parts to arrive but that is not the case with CMSNL. They have a very efficient warehouse and ship orders out expeditiously.

18 November 2024
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Reply from CMSNL

Dear Andy,

Thank you very much for your 5-star review!

We will share this with our team to let them know to keep up the good work.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 4 out of 5 stars

All spares available

All spares available

18 November 2024
CMSNL logo

Reply from CMSNL

Dear Carlos,

Thank you so much for taking the time to leave us a positive rating - it's much appreciated!

We hope to be able to make it 5 stars in the future.

Best regards, CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Got all the bits I needed.

Got all the bits I needed.
Thank you for geat service and fast delivery.
Will buy from CMSNL again in the future.

18 November 2024
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Reply from CMSNL

Dear Mr. O'Connor,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Very quick Dispatch great updates on…

Very quick Dispatch great updates on delivery process

18 November 2024
CMSNL logo

Reply from CMSNL

Dear Mr. O'Dea,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Top rated shop

I would like to thank CMS for excellent/very fast service and communication. Can recommend it to everyone.
Need a few more parts in a couple of weeks so my choice is clear

18 November 2024
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Reply from CMSNL

Dear Mr. Raket,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Great service

Great service, updated all through the process, received parts to Australia from Holland 1 day slower than from Sydney to Sunbury and correct parts and great price will order from them again, I am rebuilding a Honda VF 1000 F 1984.

5 November 2024
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Reply from CMSNL

Dear Mr. Side,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon. Good luck with rebuilding your Honda VF1000F! A beautiful machine.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Great ! Very fast shipping !

Great ! Very fast shipping

18 November 2024
CMSNL logo

Reply from CMSNL

Dear Mr. Perret,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Excellent Service and Communication

I would like to thank CMS for excellent service and communication. Can highly recommend. Live in the UK and the goods were delivered within days. Have now purchased 2 items, one large and 1 very small package and delighted with the service.

11 November 2024
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Reply from CMSNL

Dear Mr. Jobling,

Thank you very much for your 5-star review!

We will share this with our team to let them know to keep up the good work.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Parts that fits

Great to find original spare parts for old Honda small bikes!

11 November 2024
CMSNL logo

Reply from CMSNL

Dear Mr. Granqvist,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Fast delivery

11 November 2024
CMSNL logo

Reply from CMSNL

Dear Mr. Sturesson,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

The part I ordered was unavailable in…

The part I ordered was unavailable in the UK so I was more than happy to be able to get it from CMSNL. Quick delivery from NL as well.

11 November 2024
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Reply from CMSNL

Dear Mr. Robinson,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

The staff at CMSNL are a great bunch of…

The staff at CMSNL are a great bunch of people, always willing to help and go that extra mile. All parts are carefully packaged and great shipping rates to Australia.

11 November 2024
CMSNL logo

Reply from CMSNL

Dear Mr. Jones,

Thank you very much for your 5-star review!

We will share this with our team to let them know to keep up the good work.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Top teile

Top teile...

11 November 2024
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Reply from CMSNL

Sehr geehrter Almeida,

Vielen Dank für Ihre positive Bewertung.

Wir hoffen, dass wir Sie bald wieder bedienen können.

Mit freundlichen Grüßen,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Ordered carb kit

Ordered carb kit. Part was missing .notified company a full refund was issued.nice to do business with a honest company.will do business again

4 November 2024
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Reply from CMSNL

Dear Mr. Glenn,

Thank you very much for your 5-star review!

We will share this with our team to let them know to keep up the good work.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

I am really pleased shopping with you…

I am really pleased shopping with you because you have what I want and price is excellent plus speed of delivery is excellent too.

4 November 2024
CMSNL logo

Reply from CMSNL

Dear Mr. Berry,

Thank you very much for your 5-star review!

We will share this with our team to let them know to keep up the good work.

Best regards,

CMSNL.com - Parts For A Better Ride

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