Purchased Public Liability insurance 3 years in a row. Phoned to change area I trade in to be UK wide as I just had my local area included. Customer service agent was amazing. Within a minute,... See more
Company replied
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Review summary
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My Insurance for exhibiting at Craft Fairs was arranged very quickly, and in this instance there was no excess on the policy, as there has been with others I looked at. The premium was reasonable. A... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ As a new author and self-publisher, I recently took part in my first selling event. Just days before, I found out I needed liability insurance — something I hadn’t planned for. Thankf... See more
Company replied
There was a blip whilst I was trying to sort out new insurance with a person, rather than online. So, I decided to try online, after which a man phoned to apologise for the problem and ask if he could... See more
Company replied
Company details
- #4 of 14 best companies in Liability Insurance Company
Written by the company
CMTIA is one of the largest providers of Public, Products and Employers' liability insurance for market traders, craft fair traders and traders at any licensed stall-based events across the UK.
Contact info
1st Floor, One The Square, Temple Quay, BS1 6DG, Bristol, United Kingdom
- 0208 102 9400
- cmtia@hayesparsons.co.uk
- www.cmtia.co.uk
4.9
Excellent
979 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The process of renewal was clear
The process of renewal was clear, quick & straightforward - and the price was reasonable.
7 May 2026
Reply from CMTIA
Thank you for sharing!
Easy renewal
Always let me know the due dates. Quick and easy to renew online. Downside is the insurance has gone up a bit much for a small hobby craft stall.
7 May 2026
Reply from CMTIA
Thank you for taking the time to leave us a review. We are sorry if our price change has caused any inconvenience, we have recently reviewed our administration fee, changing it from £6.00 to £10.00. This decision was made due to the increasing costs of servicing and supporting our traders. We regularly benchmark the cost of our policy against the wider market and are confident that we continue to offer the most competitive, value-for-money insurance policy.
Reply from CMTIA
Thank you for leaving us 5 stars!
Very simple and easy process
Very simple and easy process. Prompt responses and great help available if any queries. Altogether a pleasant and professional experience. Thankyou
6 May 2026
Reply from CMTIA
Thank you for your kind review!
Good
Good, everything straightforward. The only thing I would mention is that if you inform me that prior to approval of the policy, I would receive a phone call, then please do it! Sitting anxiously by my phone until I received an email instead.
7 May 2026
Reply from CMTIA
Thank you for taking the time to leave your review! We apologise for any inconvenience caused, unfortunately, there has been a backlog due to a change in our systems. This is not the norm and we are very sorry you experienced this anxious wait.
Reply from CMTIA
Thank you for 5 stars!
Reply from CMTIA
Thank you for sharing!
Great experience
The process of getting the insurance was quick and easy, and the price was very reasonable. Very happy.
5 May 2026
Reply from CMTIA
Thank you for your wonderful review!
Reply from CMTIA
Thank you for leaving us your 5-star review!
Reply from CMTIA
Thank you for your feedback!
Reply from CMTIA
Thank you for your 5-star review!
The form was easy to fill
The form was easy to fill, but, i have not yet (and hope not to) had to make a claim, that would be the real test.
11 April 2026
Reply from CMTIA
Thank you for 5 stars!
Renewal PLI
Great service and plenty of time to renew.
Only one question as to why this doesn’t give you the option for auto renewal?
Would recommend. 5⭐️
9 April 2026
Reply from CMTIA
Thank you for your kind feedback. Automatic renewals is something we are investigating as a new process for us so watch this space.
Reply from CMTIA
Thank you for 5 stars!
Reply from CMTIA
Thank you for leaving us 5 stars!
Reply from CMTIA
Thank you for sharing your experience with us!
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