Co Wheels Car Club Reviews 

I've needed to contact your amazing staff lot lately (4-5 weeks) as my App was playing up.(I've now downloaded a new version)
Thyme have been helpful in bookings and swapping cars and in taking new card details.

Helpful staff by phone & email. Responsive & positive

Efficient and helpful. Sorted out my driving licence renewal easily.

I signed up for Co Wheels the day before my girlfriend’s birthday and ran into an issue with my verification. With plans already made, I was worried we’d have to cancel and that her birthday morning would be ruined.

Whitney from customer service was absolutely amazing. She jumped in straight away, fast tracked my verification within minutes, and kept me updated the whole time. What could’ve been a stressful evening turned into a huge relief thanks to her.

Because of Whitney’s help, everything went perfectly and I’ll now be using Co Wheels exclusively going forward. It’s rare to find customer service like that – she genuinely saved the day

I used the service for a few months and found it very easy to set up and book cars. I had to call support once as a car wouldn't start - a nearby replacement was found immediately and another time to change my subscription - very quick to respond and sort out.

USE ENTERPRISE INSTEAD Dont bother wasting your time impossible to set up driver profile.app is terrible once puctures rejected cant upload new ones 20 emails later still not set up how there in business is beyond me give 1 star because cant give no stars. AVOID AT ALL COSTS tried for 3 days to set up does not work.

Helpfully sorted out my problem. I always like the friendly style of Co Wheels staff.

The support staff for Co Wheels are an awesome bunch. They're quick to respond and helped me sort out issues with my account. Gives me a lot of confidence to stick with Co Wheels as my preferred car club. Shoutout to Bobbie-leigh, she was amazing!

I used Co-Wheels for around three months and the service was generally fine at first.

Then I received a PCN that I wanted to dispute. Instead of giving me the chance to challenge it, Co-Wheels charged me a £25 “admin fee” and then took the full PCN amount directly from my account. I only got one email about this (which went to junk), and when I called twice to get clarity, I got no proper explanation.

Overall, really poor customer service and no resolution offered. I won’t be using them again.

Left wallet in car, was able to ring at 7am on a Sunday morning and have them unlock it for me.

Generally, cars always in good condition, very handy.

Excellent customer service provided by Connor. Quick efficient friendly and helpful.

Nothing but praise for CW. After two years membership any problem sorted out by a helpful team . Good choice of new cars in my town. I'm a pensioner and the great bonus is there is no age limit. I would recommend these guys any day. D Harding

Best takeaway

Used Co Wheels over several years and it is a great service. Cars are in good condition and clean and customer support has always been really good and responds very quickly. Just had to have licence check and response was very fast.

My partner and I decided to give up our car and join CoWheels. Their customer service has been excellent — always polite, efficient, and friendly. We’ve been really pleased with the support they provide whenever we need it.

Great service
The support team are always friendly and quick to help

It’s really handy having these cars so near by. The customer service team are very helpful as well.

Got rejected without any notice of why, wouldn't trust them if you are a looking to create an account with them and travel with medium to short notice.

Being held liable for a missing charging cable even though I stated it wasn't in the boot of the vehicle!
Despite stating I plugged in the vehicle using my own personal charging cable the fleet team decided I should be held responsible regardless!
Now my account has been suspended till I pay £99 for a new cable and the ridiculous £25 admin scam fee on top!
Safe to say I won't be using "crap" wheels again after the way I've been treated!

I will also not be paying any fees as I refuse to accept liability for the missing charging cable!