cocoandgizmo.com Reviews 14

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Beauty supply store

Written by the company

Online Natural Beauty Shop - Cruelty-free & Vegan Beauty products. Vegan makeup & natural skincare.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery

Today was the second time ordering from them and my order was dispatched the same day. The first time I ordered, my items were also dispatched very quickly. Delivery with royal mail was good as usual. Would recommend to anyone wanting to cut out micro plastics in product ingredient lists

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

I can't reccomened coco and gizmo enough, I've now purchased from them several times and had a brilliant service, I've asked for advice about products which had always been really helpful and the range of natural products they sell is brilliant. I've discovered my new favorites natural beauty products which I only seem to be able to find at coco and gizmo in the UK, the packaging is always eco friendly to! Brilliant company.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful service

It was a pleasure to shop with Coco and Gizmo. I wanted to add something extra to my placed order and it was done with ease and excellent communication. Lovely to have that human contact that is missing from most other online services. Will definitely use again and 100% recommend 💫

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Honestly a lovely company

Honestly a lovely company. I have ordered a few things through them and have recommended to others. A great range of products and really fast delivery. A lovely personal service as well as you get a personal email when your items have been sent. I even got a lovely gift in my last order. Thanks coco and gizmo!

27 January 2025
Unprompted review
cocoandgizmo.com logo

Reply from cocoandgizmo.com

Thank you Emma for your custom and taking the time to write this kind review, much appreciated :)

Rated 5 out of 5 stars

Excellent service and feedback to enquiries.

The customer service from this company is second to none. It is so unusual to be able to be in direct contact, to receive updates on delivery, and to get a fast and personal response to queries.

2 February 2025
Unprompted review
cocoandgizmo.com logo

Reply from cocoandgizmo.com

Thank you so much for your kind review and we are so pleased we were happy to help you :)

Rated 5 out of 5 stars

Excellent company highly recommend…

Excellent company highly recommend friendly knowledgable and great personal service and excellent genuine products I can recommend there service

10 January 2025
Unprompted review
cocoandgizmo.com logo

Reply from cocoandgizmo.com

Thank you so much for your kind review Linda we really appreciate it and thank you as always for your custom :)

Rated 1 out of 5 stars

Will send you junk mail without permission.

Instead of replying to my question Coco & Gizmo signed me up to a mailing list wihtout my permission.

22 January 2025
Unprompted review
cocoandgizmo.com logo

Reply from cocoandgizmo.com

Dear Christopher,

Thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you experienced. Our promotional email was sent to you in error and we shall remove you from our mail list immediately.

Apologies for the delay responding to your enquiry. Our team is sending you a response with immediate effect.

Thank you for giving us the opportunity to improve.

Best regards
Coco & Gizmo Customer Support Team

Rated 5 out of 5 stars

So helpful

So helpful, quick delivery and customer service. The packaging was all eco friendly and the product was great!

21 October 2024
Unprompted review
cocoandgizmo.com logo

Reply from cocoandgizmo.com

Thank you so much for your kind review Ruby :)

Rated 5 out of 5 stars

Amazing customer service

I order from a number of beauty websites (I have also worked for some) and I am blown away but the customer service I received at coco & gizmo!

I ordered a product from them I couldn’t find elsewhere and not only was dispatch fast, but they were in contact with me to check id received my order in the expected timeframe. When I hadn’t received they sent out an immediate replacement which reached me the next day.
Don’t hesitate in ordering from them as their customer service is just excellent. Thank you!

16 September 2024
Unprompted review
cocoandgizmo.com logo

Reply from cocoandgizmo.com

Thank you so much for taking the time to write this kind review and thank you for your custom :)

Rated 5 out of 5 stars

Too overjoyed and a little giddy to…

Too overjoyed and a little giddy to have discovered Coco & Gizmo !!
Within 5 minutes of placing an order received the best Customer Service ever from the delightfully lovely Rachel🌹
Over the moon too to finally get a UK stockist for the glorious 100% Pure Range! Over 10 years of struggling to order from abroad and further afield !

I cannot recommend Coco & Gizmo highly enough and I am so thrilled to have them in my orbit from this moment on !!

Thank you beyond words 🥰🌹🥰

29 August 2024
Unprompted review
cocoandgizmo.com logo

Reply from cocoandgizmo.com

Thank you so much for taking the time to write this review, much appreciated 😊

Rated 5 out of 5 stars

Wonderful ethical company

I am so impressed with Coco and Gizmo! Tbh at first I wasn't sure what to expect as I hadn't heard of this company before, but I am soooo glad I took a chance and bought from them. I love the lovely thoughtful ethical packing and finishing touches, the fantastic choice of products, good value for money and order fulfilling speed. Its rare to stumble across great companies nowadays, but this is one of them! :) Thank you!

29 July 2024
Unprompted review
cocoandgizmo.com logo

Reply from cocoandgizmo.com

Dear Sharon, thank you very much for taking the time to write this kind review. We are very pleased you had a positive experience shopping with us and thank you so much for your custom, much appreciated :)

Rated 5 out of 5 stars

I'd give 10 starts but the system only…

I'd give 10 starts but the system only allows 5. This supplier is very responsive. Their products are good and services are excellent. I will definitely keep on ordering from Coco & Gizmo which is now my first choice of website supplying natural beauty products.

28 April 2024
Unprompted review
cocoandgizmo.com logo

Reply from cocoandgizmo.com

Thank you Rita for taking the time to leave us a review and thank you so much your custom, much appreciated :)

Rated 5 out of 5 stars

Excellent!

Excellent! Great value for money, very fast delivery, compostable packaging, warm and friendly customer service. I will definitely buy my eco-conscious cosmetics from them again.
My only concern was that free samples were in plastic sachets. Hopefully this can be changed to make sure all items are as sustainable as possible in future.
Thank you!

31 July 2023
Unprompted review
cocoandgizmo.com logo

Reply from cocoandgizmo.com

Thank you very much for your review, we really appreciate it :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look