We ordered a coffee machine at a very competitive price. The machine is exactly what we hoped for and works perfectly. It would have been 5 stars but the communication was lacking as it was longer del... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very happy with my experiences with Coffee Friend. I purchased both a Siemens bean to cup machine (excellent price) and 3kg of coffee beans. I would have given five stars but the machine had a... See more
Purchased machine and coffee through website. Speedy delivery on the machine. Perfect service thank you. However have received at least 50 marketing emails in past 3 weeks, some days getting 3 or 4 em... See more
Company replied
This kettle has genuinely changed my coffee game, I used to have a stove top gooseneck kettle but even that was a guess game at times. Being able to get the exact temperature you need to extract your... See more
Company details
- #36 of 37 best companies in Coffee machine supplier
- #38 of 44 best companies in Coffee shop
- #48 of 55 best companies in Coffee store
- #166 of 199 best companies in Online marketplace
- #7 of 7 best companies in Tea Market Place
About Coffee Friend
Written by the company
Coffee Friend is an international omnichannel retailer of coffee and coffee machines, operating in Europe under a variety of names in different local markets. We focus on an extraordinary sales experience and high-quality production.
Working hours: (Mon-Fri 8AM-5PM)
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Contact info
166 College Road, HA1 1BH, Harrow, United Kingdom
- 01202029699
- hello@coffeefriend.co.uk
- www.coffeefriend.co.uk
4.1
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Excellent price and quick delivery
Great service very quick. Love the machine! Good price and efficient service 👍
1 June 2026
Said it was instock
Said it was instock
When it was not
And the excuse was lorry broke down
What lies
1 June 2026
Reply from Coffee Friend
Thank you for your feedback.
We are sorry that your experience did not meet expectations. Unfortunately, there was an unexpected delay in our supply chain which affected the availability of the item after your order was placed.
We understand your frustration and appreciate that the information you received did not match the final outcome. We are reviewing our processes to improve stock accuracy and communication with customers in situations like this.
The Galler chocolate bars arrived in…
The Galler chocolate bars arrived in good order and as usual taste amazing.
Galler Bars are by far the best available.
Good luck
Phill
1 June 2026
I purchased a replacement De'Longhi…
I purchased a replacement De'Longhi Milk frothing jug. It stopped frothing after about 75 days. I requested support for a fix or replacement. I was told that is considered a 'Consumable' and so no repair or replacement...
With shipping this was £45. No way that should stop working after such a short period of time.
Very bad customer service Coffee Friend. You have lost a repeat customer.
1 June 2026
Unprompted review
Reply from Coffee Friend
Thank you for your feedback.
We are sorry to hear about your experience and understand your disappointment. We appreciate that a product purchased only a few months earlier would be expected to last significantly longer.
In this case, the milk frothing jug is classified by the manufacturer as a consumable part, and therefore it is not covered under the standard repair or replacement policy. We understand that this outcome was frustrating, especially given the relatively short period of use.
While we must follow the manufacturer's warranty conditions, we regret that the resolution did not meet your expectations. Your feedback has been noted and will be shared with the relevant team as we continually review how we communicate warranty coverage and product support.
Thank you for taking the time to share your experience.
Placed an order on the 5th of June…
Placed an order on the 5th of June payment was taken within 20 mins of placing that order no confirmation email when I contacted them they told me they didn’t receive payment to contact them Monday when I did I was told payment was delayed but it came straight out of my account and that the order I made was out of stock if this was the case how could I make an order on a out of stock machine makes no sense to me this isn’t right as I have received a tracking information but there are no updates on this tracking done by dpd
asked for a refund and still waiting for a reply money taken no machine and no update email response is extremely slow I now have no machine and no contact from anyone about a refund not impressed
10 June 2026
Unprompted review
Reply from Coffee Friend
Thank you for your feedback.
We sincerely apologise for the frustration and confusion caused by this situation. We understand how disappointing it is to experience delays, receive conflicting information regarding payment and stock availability, and then be left uncertain about the status of your order.
Our customer service team has been in contact with you regarding this matter, and we can confirm that your refund request is being processed. Please note that once a refund is issued, the time it takes to appear in your account may vary depending on your payment provider.
We regret that your experience did not meet the standards we aim to provide and appreciate you bringing your concerns to our attention.
Item got lost in transport and never…
Item got lost in transport and never arrived. One star for really prompt emails from company and refund.
31 May 2026
Reply from Coffee Friend
Thank you for your feedback.
We are sorry that your parcel was lost during transit and did not reach you as intended. Unfortunately, while such situations are rare, they can occasionally occur during the delivery process.
We appreciate your recognition of our team's communication and the prompt refund. Although we were unable to complete your order successfully, we are glad we could resolve the issue as quickly as possible.
Thank you for your understanding, and we hope to have the opportunity to serve you again in the future.
Bosch coffee dripper
I bought a Bosch coffee dripper from CoffeeFriend two weeks ago; the product came within a week, new as described, and it even came with the UK plug adaptor! No issues with delivery or the product itself. I am confident in recommending this company. Happy shopping!
30 May 2026
Bought a de longi toaster and kettle…
Bought a de longi toaster and kettle after searching everywhere for some i liked. Arrived safely and well packed.
26 May 2026
Ordered a Bosch coffee filter machine…
Ordered a Bosch coffee filter machine on a Sunday and whilst a delivery date of several days was anticipated the machine arrived on Tuesday. I was impressed! It was the best price for the model I could find and the machine is working well. The machine cup sizes are small but that is a function of the machine.
30 May 2026
Perfect
Fast delivery after finally finding the perfect coffee tamper. If you're a coffee nut like me, then this is the place.
Thanks guys.
Dylan
12 August 2025
We ordered a coffee machine at a very…
We ordered a coffee machine at a very competitive price. The machine is exactly what we hoped for and works perfectly. It would have been 5 stars but the communication was lacking as it was longer delivery than expected - we wondered if it was dodgy as it went very quiet but the machine arrived (phew!). So, more updates please, Coffee Friend! Anyway we are entirely happy with our lovely, shiny, new and less expensive coffee machine - we recommend Coffee Friend
17 May 2026
Reply from Coffee Friend
Thank you very much for your feedback.
We are glad to hear that you are happy with your coffee machine and that it meets your expectations. We also appreciate your honest note regarding the delivery and communication delays.
We sincerely apologize for the lack of updates during the shipping process. We understand how this may have caused concern, and we will take your feedback on board to improve our communication in the future.
We are happy that your order arrived safely and that you are satisfied with your purchase. Thank you for recommending Coffee Friend.
Good price, good product and quick delivery.
Great service, easy to order, good communication and quick delivery.
27 May 2026
Know What Happens When Something Goes Wrong
I purchased a Fellow kettle in March 2025, drawn in by its premium design and the reassurance of a 24-month warranty. After just over a year of normal use by two adults, the wooden lid knob split around the steam vent and became progressively loose — making the kettle unsafe to use.
The fault itself is a little disappointing for such a product, but what has been genuinely unacceptable, is the after-sales experience.
I reported the issue in May with photographs and proof of purchase. I was told a replacement lid would be dispatched from the EU warehouse. Weeks later, I am still waiting. Every time I follow up, I receive the same non-committal response — they will “look into it” — with no timeline, no resolution, and no accountability.
The situation has become so drawn out that I have had to buy a cheap supermarket kettle just to have a working one in my home while a warranty claim sits unresolved.
Any product can develop a fault. What defines a company is how it responds when that happens.
We have now approached Fellow directly and had we been advised to do this at the beginning, we would have been happy to do so, instead we have had weeks of chasing emails with still no results. Based on my experience, this company has handled this extremely poorly and I would not purchase anything from them in the future.
If you are considering a purchase from this company, I would strongly urge you to factor in the level of support you may, or in my case may not receive if something goes wrong — because it may matter more than the product itself..
12 May 2026
Unprompted review
Reply from Coffee Friend
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your warranty experience has fallen short of the standard you expected from us.
We completely understand your frustration and this is not the experience we want any of our customers to have.
Our team has been in touch with you directly regarding the replacement lid, and we are actively working to bring this matter to a resolution as quickly as possible. We truly appreciate your patience while this is being handled.
Please accept our sincere apologies once again for the inconvenience caused.
Katie
Excellent service
Excellent. The cost was the best we found. Ordering was easy through the website, communication was great and delivery was faultless. So far I would highly recommend Coffee Friend.
24 May 2026
Excellent all round experience
Very competitove pricing, updates at every stage of the order and delivery, machine arrived well packaged and exactly as described within the time frame quoted.
23 May 2026
Prompt delivery of products as described
22 May 2026
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