coffeejack.co.uk Reviews 138

I like my coffeejack, but I have a small issue. However they have NO CUSTOMER SERVICE whatsoever. It is impossible to contact them and find out how to solve my issue.

Am very impressed by the quality of the coffee coming out trom CoffeeJack 2, very enjoyable! One thing the owner can make it better is to see how can make the body more stable, the grip is nice but not enough. Having said that, at this price point its worth the money!

Good: When the unit works, the coffee and crema is amazing.
Bad: Unit squeaks at high pressure. The previous CoffeeJack tamper and stand do not fit and the unit is too heavy to hold comfortably. I'm going to have to figure out how to make a stand...

I've tried using the Coffee Jack V2 several times since I got it, and I'm gradually getting better at making delicious espresso. I'm enjoying the process of experimenting, and I'm satisfied with the quality and design of the Coffee Jack V2.
There are two issues. First, when the pressure increases, turning the lever causes a squeaking noise. Second, it’s difficult to clean the rubber parts. Also, because my hands are small, it’s hard to hold the Coffee Jack V2 down when the pressure gets high, so I wish the body were a little slimmer.

This is the best. I bought a product to make espresso at home for the first time. I carefully read the detailed manual that comes with the product and tried making espresso. After a few attempts, I was able to consistently make high-quality espresso. Since this product arrived, I have not been drinking coffee made with anything else because I like it so much. I feel that the quality of all the parts that make up this product is very high. Honestly, I didn't expect this level of quality from products outside of my country, Japan, but it exceeded my expectations. Since this product does not have any electric parts, it seems like it will last a long time. There is a set of sealing rubber sold for long-term maintenance. I purchased the home preparation bundle, full seal replacement kit, and microfiber towel. I have everything I need. I am looking forward to new products from the manufacturer in the future. Thank you!

I received my unit and the packaging was damaged, the Creator specifically said that they were going to address the damaged packaging issue. doesn't seem that they did. I started using my unit and it makes horrible. Squeaking sounds at higher pressure, I reached out to the Creator and received no reply so decided to open it up and try and fix the problem myself. Several days after I open my unit up I received an email saying that there were these problems and to not open the unit up. After that I reached out again and have yet to receive a response.
Very disappointing customer service and especially considering the campaign raised over 2 million of my local currency 👎👎

The 2x coffee glasses we ordered both have small holes in the bases of them.
They steam up when a hot liquid is put in them and this leaves permanent condensation marks.
(Like a double-glazed window that has lost its vacuum seal)
Will be returning the product and expecting a full refund.

It's so easy to use and I always get amazing results.

Finally received my Coffeejack V2 on 30 Apr 2026. I did not receive any tracking details of the delivery but fortunately all items came in order. I opted for the full accessory set with additional WDT tool.
The cnc construction on the machine was really well made but I do note there was noticable new rubber odour on the rubber grip sleeve and also on the rubber gaskets. The rubber mat as part of the accessory also had the same odour. I used boiling water with a little detergent to clean all parts that will come in contact with coffee during brewing process. The new rubber odour was more or less removed after the cleaning and I believe was be totally gone after some more cycles of brewing and cleaning.
I have pulled a total of 4 shots up till the time of this review. My 1st shot pulled at 0 bar throughout the process because I didn't grind fine enough. My 2nd shot failed to pull through due to grind size being too fine but I was cautious not to cause overpressure to the machine. 3rd shot was getting better where I managed pull 3 to 5bars with a little crema appearing after adjusting to a grind size between my 1st and 2nd shot. 4 shot was perfect with a layer of crema pulling around 5 to 7 bars after fine tuning to a slightly lower grind size.
The brewing experience is so fun and intuitive as long as you understood the concept after reading the instructions while it also have lots of potential to experiment with different brewing techniques. I really love the coffeejack V2 design and easy to clean setup!
So far the rubber gaskets are still holding up and I certainly hope that they last long enough. Only time will tell!

I love this machine! Once you dialed in the right grind size and dose, this little bugger brews a very nice cup. To fill the coffee grounds in, you may need a funnel. I use it in my garden for a nice shot of espresso during a break.

Purchased a CoffeeJack portable espresso machine a while back. After approximately 10 uses, it failed to produce coffee despite repeated pumping efforts. Since my initial complaint more than a year ago, I have provided photos, videos, and detailed descriptions as repeatedly requested by representative Ashley, yet no replacement or refund has been forthcoming.
This handling falls far short of professional standards and fails to honor basic warranty obligations. Numerous similar customer experiences are documented online. I strongly advise against purchasing from CoffeeJack.

It's never worked particularly well and now the seals need replacing. Their website has being saying they are 'out of stock' for months and months.

I ordered an accessory for my coffeejack on 1/10/26. Shipping time quote was 2-10 business days. Okay. After contacting customer service when I didn't receive it in that amount of time. They finally had it shipped from china (confusing for a UK company) on 2/10/26. There was some issue I couldn't desern that had it sitting for two weeks. I reached out to customer service to help with getting it moving. No response. Yes, I used their form on their website - the only way they will receive messages even if they have emailed you. You can't email them back to follow up so you're back at the bottom of their queue. On 3/2/26 the item was indicated as being returned to sender. Still no word from Coffeejack. I like their product but their customer service and reliability leaves everything to be desired. Don't bother.

The Coffeejack produces an excellent espresso for the price and pretty happy with the usability.
Main problem is customer service, or better the lack of it… Twice a plastic part of the main body broke off but got never a reply on various media I tried..

The CoffeeJack DID take a long time to come to fruition (due to COVID), but the company always kept us informed and unfortunately this caused some anxieties and negative reviews.

However, all these concerns were unfounded and my machine was eventually delivered.

I have been using my machine very infrequently and it's produced a nice espresso but not as good as my electric machine (but then why would it be?).

The beauty of the device is that I can take it outside the house, which is my reason for purchase.

After maybe 18 months and as many coffees, I think I did grind my beans a little too fine and whilst making an espresso, a piece of plastic broke off and the machine lost its ability to work correctly.

I emailed customer services, and they sent me a replacement free of charge very quickly.

What's not to like with that? I would give 5 stars for this but I was hoping for a better taste, BUT, it's still very good on the go.

I’ve always loved my coffee jack to the point where I bring it with me everywhere. I order my third one but never received it, it’s been 3 months I’m waiting for it and no help form customer service. I’ll put 5 stars if they help me sort it out as I feel it’s a great product.

I had a thoroughly bad experience with Coffeejack.

It took close to three year to receive it from Kickstarter.

The wait was not worth the hype. It broke down on me after 30-40 uses.

The quality of expresso it produced was decent, but nothing to fall of your chair. I would not recommend.

Broken unit last year after waiting several years for the Kickstarter project to deliver, filled out the forms to report “DAMAGE/LOST COMPONENTS” and heard nothing.
Filled out further forms and then told not to submit, as they were being dealt with in order.
Waited more than 6 months, nothing.
Sent an email 11th January, no response……
Sent to the email address on website, doesn’t exist!

Coffee jack really makes a delicious cup of coffee and it is so portable. The design is lovely and easy to use. After a bumpy start due to shipping issues and a damaged part, I had trouble getting through to anyone. But when I finally did reach them, they could not have been nicer or more responsive to my situation. I just received my replacement and I am very happy with this company. I think they were just a starting up and probably had too much to do with too few people. I could not say, but now it all seems to be running smoothly. I wish them great luck, and I give many thanks for the great customer service I received. Good luck in the new year.

Not very ergonomically designed for people with small hands. It’s an alright product but kind of quirky and need to be a bit more simple to master.