colaley.com Reviews 451

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Ordered the highland cows on 4th Sept kept getting tracking updates till it got to uk then they stopped,sent numerous emails then after six days got one back saying they couldn't find details they'll... See more

Rated 1 out of 5 stars

Same as others ordered early September, sent tracking emails. My parcel has been in transit from Edinburgh since early October. Reply’s from customer services say they are urging delivery company to p... See more

Rated 1 out of 5 stars

I am raging I have been caught out ordering from this company if it even exists. Have ordered 2 bras 9weeks ago still waiting . Like all other reviews keep sending emails and keep getting reply to b... See more

Rated 2 out of 5 stars

UPDATE: After repeated attempts at contacting customer service and initiating a PayPal money back request, the goods did eventually turn up, almost 2 months after ordering. Goods were OK quality,... See more

Company details

  1. Clothing Shop

Written by the company

To help you Express Yourself.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

451 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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1.5

All reviews

(451)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid

Avoid . Send one item correct and one 2 sizes small . Do not offer refund say to give away !!

29 December 2023
Unprompted review
Rated 1 out of 5 stars

Avoid and buy elsewhere

Product was not fit for purpose. Total waste of money. Edinburgh address & phone number from their Facebook posts are false. Phone number not recognised and product was from the USA. I submitted a payment for my order and Colaley took out more than I authorized, luckily my bank was able to step in and refund the difference. Buyer Beware. Avoid if possible and buy elsewhere.

28 December 2023
Unprompted review
Rated 1 out of 5 stars

This company is rubbish

This company is thief, they sell fake item, they fool customers by posting fake feedback from customers. They product is absolutely rubbish. When i ask for refund i was told i can give the item to someone else if I'm not happy with it. They are thieves this company

28 December 2023
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY AT ALL COSTS !!!

AVOID THIS COMPANY AT ALL COSTS !!!
Total SCAM !! Advertise one item send you a shoddy replica !!! Can’t get in touch with customer service cannot get a refund took months to arrive !!! Still trying to get my money back 🤬🤬🤬🤬

24 November 2023
Unprompted review
Rated 1 out of 5 stars

This is A SCAM!!!!!!!

I bought from this company in September and wrote a review in October expressing my frustration at the delay in delivery. Well, my bras arrived in December. What an appalling standard these products are! Cheap, unfit for purpose, just truly dreadful! Cheap fabric, just a joke! Don’t even begin to fit, I have been ripped off. Don’t allow this to happen to you! PLEASE AVOID.

20 December 2023
Unprompted review
Rated 1 out of 5 stars

AVOID - not acting according to UK law

AVOID. Ordered 2 support bras that never arrived. Upon raising the issue with customer services, they sent tracking logs stating delivery. BUT NOT AT MY PLACE. However they refuse to either reimburse or re-supply the items to me stating it is not their responsibility to manage the delivery service. Totally against UK law. Responses from customer service are standard and repeat messages. Can only repeat AVOID and don't waste your money.

22 December 2023
Unprompted review
Rated 1 out of 5 stars

I bought bras

I bought bras. Avoid at all costs absolute rubbish. Don't spend your money. No way true to size, cheap material. Complete and utter rip off!

23 December 2023
Unprompted review
Rated 1 out of 5 stars

Wrong item sent

Ordered two pairs of translucent black tights in different sizes for gifts. Received one translucent black and one skin tone. No indication of size either and both pairs look the same size...so no idea what size they actually are. Not easy to raise a complaint but managed to do so, only to be told twice my order was correct. Have now raised a dispute with PayPal.

23 December 2023
Unprompted review
Rated 5 out of 5 stars

Got these for my 6 year old son

Got these for my 6 year old son. They did run a little big but that's okay. They are easy to put on, he said they are comfy and so far they are holding up pretty well. They were cheap.

20 September 2023
Unprompted review
Rated 1 out of 5 stars

ABSOLUTLEY AWFUL

ABSOLUTLEY AWFUL. The bras I ordered look nothing like they picture advertised. I wanted to return item and cannot get any help from Colaley. Klarna are now charging me late payment fees as I refuse to pay for an item I've been trying to return since November.

1 November 2023
Unprompted review
Rated 1 out of 5 stars

Absolute farce!!!

Absolute farce!!!
Placed an order. Contacted 5 minutes after ordering to cancel the order. They've come back 24 hours later and said its too late and to trust in their product. I dont want to!
They also took £5 more from my bank than they should have done. They rectified that pretty quickly but didn't cancel the order that I don't want!
Ugh.
Avoid. Avoid. Avoid. Avoid.
Wish I'd looked here first

18 December 2023
Unprompted review
Rated 1 out of 5 stars

AVOID

Cheap, badly made bras that are way too small. Nothing like the adverts . Tried to get a full refund of my £23.99 off PayPal however it meant I would need to provide return tracking information back to China and pay USA customs duty as well as expensive return postage. PayPal should not be dealing transactions with this company as you think your money is safe paying through then but it isn’t. Lesson learned. AVOID AT ALL COSTS !!!!

16 December 2023
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM

do not buy from this site its a scam I ordered something I emailed to cancel they said its already been sent out 2 days letter got a notification saying it had been posted came with no return address and the customer service site keeps keeping me off scam 25 quid down dont buy off Facebook ads

12 December 2023
Unprompted review
Rated 1 out of 5 stars

Definitely a scam

Definitely a scam . Rubbish item . No return address ....AVOID AVOID . Could not cancel ....

13 December 2023
Unprompted review
Rated 5 out of 5 stars

I am a woman that wears a size 6 1/2 in…

I am a woman that wears a size 6 1/2 in women's shoes. I needed white shoes to wear to Taekwondo tournaments. I had trouble finding some I really liked. Then, I found these. Perfect! Bought them in a boys size 5 and they fit nicely. My son that is also my shoe size wants to steal them from me. They look really good on. Very happy with this purchase.

9 September 2023
Unprompted review
Rated 5 out of 5 stars

Love this hat

Love this hat. Great color and quality. Used it for halloween but its good enough for daily use also!

29 August 2023
Unprompted review

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