Coldwell Banker Southbank Reviews 

306
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention that the staff is professional, extremely supportive, and genuinely caring throughout the entire property journey. People note that agents are exceptionally easy to communicate with, listening closely to needs and providing transparent guidance at every single stage. Consumers find the overall rental and management services to be remarkably efficient, smooth, and completely stress-free from start to finish. Clients truly appreciate the proactive approach in handling property repairs, sorting out council tax details, and offering prompt solutions whenever something comes up. Reviewers gladly recommend these reliable services to anyone looking for a dedicated team.

What people talk about most

Staff

Customers had positive experiences with staff, consistently highlighting their outstanding professionalism,... See more

Service

Consumers find service to be exceptionally positive, praising staff for going above and beyond to ensure a... See more

Response time

Clients share positive opinions on response time, expressing consistent satisfaction with prompt and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpful, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bernadette from Coldwell Banker Southbank made our home buying experience seamless and stress free. She listened closely to our needs, responsive, patient, and genuinely caring, she felt like a frien... See more

Rated 5 out of 5 stars

I’ve had a great experience with Umair Muhammad as my property manager. He’s always very prompt in replying to any queries and incredibly helpful with everything that comes up. Umair is professional,... See more

Rated 5 out of 5 stars

The CBS Team is highly professional, personable and very knowledgeable in what they do. We had a great experience in the context of a purchase in the Islington Square development complex where they cu... See more

Rated 5 out of 5 stars

Bernadette is not any normal Estate Agent - she takes full ownership and provides transparency at every stage of interactions. She has a knack of getting in your shoes and think on your behalf. I was... See more


Company details

  1. Estate Agents
  2. Appraiser
  3. Property Administrator
  4. Property management company
  5. Property Consultant
  6. Property Rental Agency

Information provided by various external sources

The international real estate brand Coldwell Banker has now enter the UK market. With an international platform of 88,000 affiliated sales agents operating from 3000 offices across the globe in 49 countries and territories, customers can be connected to a full range of capabilities and professional expertise from across the globe and in every major property type; residential, prestige homes, waterfront properties, holiday homes, land and country estates. Coldwell Banker can offer their clients the unique mix of specialised services and the market knowledge of an independently owned and operated estate agency system that has over 100 years' experience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

306 reviews

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4.9

All reviews

(306)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Bernadette has been brilliant- 5 stars all the way!

When Bernadette showed me around a wonderful studio flat on the Southbank, I didn't know I would find a dream place to live. Bernadette went above and beyond to help me get this place. I felt from the start that Bernadette cares very much about the people behind a property letting, not just the business transaction aspect, which is also very important. Bernadette cares about pairing the right person to the right property. Thanks Bernadette for all your help!

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Umair is very helpful

Umair helped me to sort out the documents required to sell my flat, not only to complete it but also help to follow up every item by item if there is any doubt.

Coldwell Banker company helped me to sell one of my flats in London before and it was very near to my asking price. They then helped me to manage this property. In this time, the other agent helped me to find a buyer, but Coldwell banker also very friendly and supportive to provide all the information required to complete the selling.

Bernadette and Umair are the main contact, Umair actively help and check everything for the selling. Very good job.

15 December 2024
Unprompted review
Rated 5 out of 5 stars

Umair Muhammad Coldwell Banker

We dealt with a number of different people from Coldwell Banker Real Estate in relation to a property in SE1 London. The stand out (by far) was Muhammad Umair. Despite the scale of this organisation (mostly in the US), Muhammad brought a personal touch to our dealings; he was attentive, sensible and - of particular note - showed good judgement, patience and maturity in dealing with the expiration of our tenancy agreement. If you are looking for someone in property management in the Southbank area, contact Muhammad.

30 December 2024
Unprompted review
Rated 5 out of 5 stars

5 stars agent!

Perfect product intermediary brand company.Umair Muhammad, the agent in charge of my apartment, is a very enthusiastic and friendly person.He always replies to my messages very quickly and helps me solve problems.Although my mother tongue is not English, he patiently explained it to me.Umair Muhammad is a great agent. You can ask him if you want to rent an apartment in the UK.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Bernadette went above and beyond to show me all available flats in a signature tower in South Bank. I can highly recommend her to anyone looking to buy a property in the wider South Bank area.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

very good

The whole process is very good. Thanks Coldwell Banker Southbank!

22 September 2024
Unprompted review
Rated 5 out of 5 stars

Pure relief

It has been a while since I felt my investment was in safe hands. So thankful to Bernadette and her professional team. A1 service.

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Umair’s dedication to providing…

Umair’s dedication to providing excellent service was evident in his proactive approach to property management. Whether it was coordinating maintenance requests, arranging inspections, or handling any unexpected problems, Umair was always on top of things and kept me informed every step of the way.

His friendly and approachable demeanor made it easy to communicate with him, and he always made me feel valued as a tenant. Umair’s commitment to making my living experience as smooth and comfortable as possible was truly appreciated.

I am grateful for all of Umair's assistance and help throughout my time at the property. He went above and beyond to ensure that everything was taken care of, and his efforts made a significant difference in my overall experience. Thank you, Umair, for your outstanding service and support.

10 August 2024
Unprompted review
Rated 5 out of 5 stars

I recently sold an apartment in the…

I recently sold an apartment in the Whitehouse with the help of Bernadette and her team at Coldwell Banker Southbank. I had my apartment on the market for nearly two years with their main competitor in the area. During that time I received only three offers, all well below the initial valuation they had given and even the average asking price for similar properties in the building. The first offer I accepted fell through after five months as the buyer had not secured sufficient financing beforehand. The second I had to reject after he substantially lowered his offer. Both cost me time, money and distress. Bernadette reached out to me as she noticed my apartment had been on the market for some time. We had a conversation during which she convinced me she could get a better deal, and then she did. Within two weeks she arranged eleven viewings, securing me two offers both close to my asking price. I accepted an offer from a cash buyer. Bernadette arranged a follow up meeting with the buyer to ensure he was indeed serious and genuinely had the means. We completed in just ten weeks. Bernadette constantly stayed in touch during that time to ensure everything was progressing smoothly and helped us negotiate a compromise over some small issues in relation to the building maintenance fund. Bernadette responded promptly to all my queries, often late at night and at the weekend. She even organised the removal of furnishings at the apartment that I no longer wanted. A pleasure to do business with, I felt she genuinely wanted to secure a win for everyone involved. I have no hesitation in recommending Bernadette and her team at Coldwell Banker. Thank you again Bernadette.

1 August 2024
Unprompted review

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